How do I order small spare parts?
You can order small spare parts using the Spare parts tool, purchases page in your IKEA Family account or at Customer Service in IKEA stores.
Ordering small spare parts can be done anytime after the date you purchase the products. Here’s how you can order small spare parts.
How to place the order online?
There are two ways you can order small spare parts online:
You can access the Spare parts tool.This tool is not available in the IKEA App. To use the spare parts tool, you will need the 6-8 digit identification number for the spare part you need.
If your purchase is linked with your IKEA Family account, you can order small spare parts by logging into your account and going to the Purchases page. Click on the "Order spare parts" button in the page to access a list of products with spare parts available.
How to place the order in-stores?
If you need the spare part urgently, most IKEA stores (except Plan & Order Points) also have a small spare parts selection available at the Customer Service, usually located near the entrance or exit of the store. Stock availability may vary, but if the part is in stock, a co-worker can arrange for you to take it home immediately. If the spare part is not in stock, the co-worker will help you to order the spare part and arrange the delivery for you.
How to order spare parts for discontinued products?
If you need spare parts for IKEA products that have been discontinued, you can contact us via email form or chat. Alternatively, you can call 09 3482 9400. A co-worker will help you to check for the parts you need, their availability and cost, and order it. Make sure to have the product information ready before reaching out.
What are the delivery options available?
Depending on the size of the spare part, it can be delivered by mail or to nearby parcel pickup point. Delivery for spare parts can take 1-2 weeks.
Additional support
You cannot track your order, because usually it is sent as a letter. If you did not receive your small spare parts order, please type "Customer support" in the chat. A co-worker will support you to resolve any issues with your order.
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