Do you transfer products in between of IKEA stores?
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If something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreNo, but you can place a order of the products found in the store, and pick up your purchase after it has been collected.
Read moreApologies if the product is not decent. The product can be exchanged for a new one at the Exchange and Return Points of our department stores with a receipt.
Read moreYou can use the Collect from IKEA location: when you place the order, you will get notified when you can pick up your purchase from our department store.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to use the one-time “Oops-insurance” to get the product replaced for free, if you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read more