How do I exchange a product for a new one in a department store?
Apologies if the product is not decent. The product can be exchanged for a new one at the Exchange and Return Points of our department stores with a receipt.
It is a good idea to check the availability of the product and the opening hours of our department stores on our website before going to the department store. Search for the product by name through the search box and check its availability information for the department store you want. Opening hours can be found here: Locations and opening hours.
The exchange can be made regardless of the place of purchase at the nearest IKEA store in Finland, with the exception of Design Studios.
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