What can I do when I have a problem with my order from ASCI?
If you are waiting for your order, start by checking your e-mail for your order confirmation and your track and trace e-mail.
Find your tracking ID and visit the track and trace page.
If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return:
Please visit our Finnish spare parts page and find the link to the ASCI contact form below the headline Yksityisasiakas. ASCI will respond within 24 hours.
Find your tracking ID and visit the track and trace page here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If the part is not available through ASCI, you can first contact ASCI to request the spare part needed by using the contact us form of ASCI.
Read moreWe kindly ask you to compare the shipping list with the items you received in your order and insides of the packages fully.
Read moreYou can manage your order on our website. If the status of the order allows it, you can cancel or change the delivery time.
Read moreAll our kitchen appliances are sold with a warranty, and during the warranty period repairs and spare parts covered by the warranty are provided through our authorized service centres.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read morePlease check that you have entered payment information correctly. You can try to enter them again or using another payment method.
Read more