How can the IKEA chat help me?
You don´t know Billie yet?
Our ChatBot “Billie” can answer your questions about product information, delivery, planning, order changes or appointment bookings.
If you would like to report a complaint to us, start the chat and type "I want to make a claim." in the text box.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
With bathroom planning at IKEA, we work together to design a bathroom that suits your everyday life, your style and your space. Our experts will accompany you personally – online, by phone with screen sharing or in the IKEA store. From inspiration to 3D plans to shopping lists, we support you step by step. Free of charge, without obligation and at your own pace.
Read moreIf something is missing after your delivery, please first check whether your order was split into multiple shipments: the missing products may still be on their way. If that is not the case, please report it as soon as possible via “Track and manage your order” or contact IKEA Customer Service – either online or at an IKEA store.
Read moreIf you're having trouble logging into your IKEA Family account on the IKEA website or app, follow the steps in this guide, depending on your issue.
Read moreEverything under control – simple, digital and according to your wishes With your IKEA Family account, you can easily manage your data, settings and purchases yourself. This way you can keep track of everything and make the most of all the benefits.
Read moreWe want you to enjoy our products for a long time. For this reason, we offer you an extended warranty period for many products that goes beyond the legal guarantee. All IKEA products are carefully tested before they are sold. However, if you notice a quality issue over time, contact our IKEA customer service.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read more