As an IKEA Family member or member of the IKEA Business Network, how can I view my purchase documents online or retrieve missing invoices or receipts?
If you are an IKEA Family member or an IKEA Business Network member, you can access your purchase documents online by logging into your profile. There are a few different ways to access your purchase documents, whether you're looking for a lost receipt, a copy of your invoice, or information on pro forma invoices.
Where can I find my invoice or purchase documents?
Online orders:
After placing an order in the online shop, you will receive your invoice by e-mail, usually as an attachment to the order confirmation.
Purchase history in the customer account:
If you buy in your IKEA Family or IKEA for Business/ IKEA Business Network account, you can find all invoices and receipts in your personal purchase history on IKEA.de. Here you can view and print them at any time.
Note: Please understand that receipts cannot be manually selected for you.
How do I get a copy of the invoice?
Just log in to your IKEA Family or IKEA for Business Profile.
There you will find under "Your Purchases" all invoices and registered receipts.
There you will find under "Your Purchases" all invoices and registered receipts.
How can I have my invoice corrected?
If you notice an error on your invoice, we will be happy to support you.
However, a correction is only possible if if IKEA caused the error.
However, a correction is only possible if if IKEA caused the error.
In the IKEA chat, just give "Invoice Change" to get support.
Request a pro forma or VAT invoice
You can create a VAT invoice via the IKEA website:
- Shopping in the store:
You can use your receipt online into a VAT invoice. - Online shopping:
You will automatically receive the invoice by e-mail after signing the contract.
For more information, visit the page VAT invoice.
Important: The tax office only recognizes subsequent invoices together with the original receipt an.
As an IKEA for Business customer, when will I receive my invoice?
Your bill is yours shortly after purchase in the customer portal – for download and printout.
However, it only becomes available after the delivery or service has been completed.
Alternatively, you can receive them by email.
However, it only becomes available after the delivery or service has been completed.
Alternatively, you can receive them by email.
What do I do if I have lost my receipt?
If you're an IKEA Family or IKEA Business Network member and you used your card to make your purchase, you can always find your receipts online:
- Log in to your IKEA profile
- Under "Your Purchases" search for the corresponding operation
You can find the receipt number below the barcode.
Please note: Receipts cannot be searched for manually afterwards.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
It's wonderful that you want to be part of the IKEA family! Joining is free, easy, and gives you instant access to a world of benefits, offers, and surprises.
Read moreEverything under control – simple, digital and according to your wishes With your IKEA Family account, you can easily manage your data, settings and purchases yourself. This way you can keep track of everything and make the most of all the benefits.
Read moreIf a product breaks during transport home or during assembly, you may be able to claim "Transport and Assembly Assurance" to have the product replaced free of charge. The prerequisite for this is that you used your IKEA Family card when purchasing the product. If the card has not been used or you are not an IKEA Family member, unfortunately the protection does not apply. In this case, you can contact IKEA customer service to explore paid replacement options.
Read moreTo earn points, redeem rewards, benefit from member discounts and save your receipts digitally, simply scan your IKEA Family card in the store or log in to your account online. Please remember to use your IKEA Family card when shopping. Otherwise, benefits such as points, discounts or transport securing cannot be taken into account retrospectively.
Read moreIf you notice a quality problem with your household appliance or it doesn't work as intended, you can report this directly to the manufacturer as long as the product is still within guarantee. If the appliance is made by IKEA itself, you can contact IKEA customer service online.
Read moreIf you've received a product or package that has missing parts such as screws or components, you can either order them online, pick them up at an IKEA store or arrange a delivery through IKEA Customer Service - depending on which part is missing.
Read more