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As an IKEA Family member or member of the IKEA Business Network, how can I view my purchase documents online or retrieve missing invoices or receipts?

If you're a member of IKEA Family or the IKEA Business Network, you can easily access many of your purchase documents online. In your profile, you can find invoices, registered receipts and information about your purchases in one place at any time.

1. Where can I find my invoices and purchase documents?

Online shopping
  • After your order, you will usually receive the invoice by e-mail.
  • The invoice will be provided as soon as the purchase, delivery or booked service is completed.
Purchase history in the IKEA profile
If you were logged in with your IKEA Family or IKEA Business Network account when you purchased, you can view your purchase documents online at any time:
  1. Log in to your profile:
  3. Open the section "Your Purchases".
  4. Dort you will find:
    • Invoices
    • Registered receipts
    • Past purchases
You can download or print the documents at any time.
Please note: Receipts cannot be searched for manually or searched for afterwards.

2. How do I get a copy of the invoice?

You can find an additional copy of the invoice directly in your customer profile.
Here's how to do it:
  1. In your IKEA Family or IKEA Business Network Log in your profile.
  2. The area "Your Purchases" open.
  3. Select and download the desired invoice.
There you will find all available invoices and registered receipts.

3. I've lost my receipt – what now?

If you choose your IKEA Family Card or your IKEA Business Network Konto you can find your registered receipts in your profile.
Then you will find the Kassenbon:
  1. In your IKEA Profile Log in.
  2. To "Your Purchases" change.
  3. Select the appropriate purchase.
You can find the receipt number below the barcode on the receipt
Important: Receipts cannot be searched for or created manually afterwards.

4. How can I have an invoice corrected?

If you discover an error on your invoice, we will be happy to support you.
An invoice change is only possible if the error was caused by IKEA.
Please contact the customer service in this case.

5. When will my invoice be available as an IKEA Business Network customer?

As an IKEA Business Network customer, you'll find your invoice in your customer portal shortly after purchase.
The invoice will be available as soon as:
  • the delivery has been completed, or
  • the booked service has been provided.
You can then use them:
  • download,
  • or
  • via the e-mail sent.

In a nutshell

  • Invoices and receipts can be found in your IKEA profile under "Your Purchases".
  • Online invoices you will also receive by e-mail.
  • Lost receipts can be viewed via the purchase history if the purchase was made using IKEA Family or IKEA Business Network.
  • Copies of invoices are available in the profile at any time.
  • VAT invoices can be created online for furniture store purchases.
  • Invoice changes are possible if IKEA caused the error.

 

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