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What should I do if I'm having trouble logging into my IKEA Family account?

Can't log in to your IKEA Family account? Depending on the situation, you can reset your password, sign in with a one-time code, or get help with issues with your email address.

If you can't sign in to your IKEA Family account, there are a few ways to regain access to your account. Choose the scenario that best suits your situation.

I forgot my password

If you've forgotten your password, you can log in in two different ways.
Reset Password
To create a new password:
  1. On the login screen, click "Log in with your password".
  2. Select "Reset Password" .
  3. You'll receive an email with instructions to create a new password.
Login with a one-time code
Alternatively, you can log in without a password:
  1. Enter your email address when logging in.
  2. A temporary one-time code will be sent to your registered email address.
  3. Use the code to sign in.

I selected "Reset password" but didn't receive an email

If you haven't received a password reset email, please check the following:
  • Make sure you've entered the correct email address associated with your IKEA Family account.
  • Check your junk or spam folder, as the email may have ended up there.

I can't access the email address associated with my profile

If you no longer have access to the email address associated with your IKEA Family account and are therefore unable to reset your password, please contact us via chat on IKEA.de.

How to get support

  1. Open the chat on IKEA.de.
  2. Enter "IKEA Family Account Problems" a.
  3. Follow the instructions in the chat for assistance.
 
 

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