What should I do if I'm having trouble logging into my IKEA Family account?
If you're having trouble logging into your IKEA Family account on the IKEA website or app, follow the steps in this guide, depending on your issue.
- Scenario 1: I forgot my password
If you’ve forgotten your password, you can sign in using one of the following options:
Option A: Reset your password
- On the login screen, select “Log in with your password.”
- Click “Reset password.”
- You’ll receive an email with instructions to create a new password.
Option B: Sign in with a one‑time code
- On the login screen, enter only your email address.
- A temporary one‑time code will be sent to your registered email address.
- Use this code to sign in without a password.
- Scenario 2: I requested a password reset but didn’t receive an email
If you haven’t received the reset email, please check the following:
- Make sure you entered the correct email address linked to your IKEA Family account.
- Check your junk or spam folder, as the email may have been filtered there.
- Scenario 3: I can’t access the email address linked to my account
If you no longer have access to the email address associated with your IKEA Family account and can’t reset your password, please contact us via chat on IKEA.de.
In the chat, enter “Problems IKEA Family Account” to get support.
In the chat, enter “Problems IKEA Family Account” to get support.
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