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What should I do if I'm having trouble logging into my IKEA Family account?

Can't log in to your IKEA Family account? Depending on the situation, you can reset your password, log in with a one-time code, or get help with problems with your email address.

If signing in to your IKEA Family account doesn't work, there are a few ways to regain access to your account. Choose the scenario that best suits your situation.

I forgot my password

If you've forgotten your password, you can log in in two different ways.
Reset Password
To create a new password:
  1. On the login screen, click"Log in with your password".
  2. Select"Reset Password".
  3. You'll receive an email with instructions to create a new password.
Login with a one-time code
Alternatively, you can log in without a password:
  1. Enter your email address when logging in.
  2. A temporary one-time code will be sent to your registered email address.
  3. Use the code to sign in.

I selected "Reset password" but didn't receive an email

If you haven't received a password reset email, please check the following:
  • Make sure you've entered the correct email address associated with your IKEA Family account.
  • Check your junk or spam folder, as the email may have ended up there.

I can't access the email address associated with my profile

If you no longer have access to the email address associated with your IKEA Family account and are therefore unable to reset your password, please contact us via chat on IKEA.de.

How to get support

  1. Open the chat on IKEA.de.
  2. Enter "IKEA Family" a.
  3. Follow the instructions in the chat for assistance.
 

How can I add my email address to my existing IKEA Family profile?

Some long-standing IKEA Family members registered many years ago, when an email address was not yet required for membership. In order for the membership to continue in compliance with the GDPR and to be able to enjoy all the benefits of IKEA Family, an email address must be manually entered in the customer profile in these cases.
Particularly important: To use certain digital functions, such as the activation and management of loyalty bonus points after logging in, a complete profile with a stored e-mail address is required.
If you don't already have an email address on file in your IKEA Family profile, we can add it for you.
Here's how to do it:
  1. Have your IKEA Family number ready.
  2. In chat, type„IKEA Family“.
  3. You will then be forwarded to an employee who can add the email address to your profile.
 
 

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