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What should I do if I'm having trouble logging into my IKEA Family account?

Can't log in to your IKEA Family account? Depending on the situation, you can reset your password, log in with a one-time code, or get help with problems with your email address.

If you can't log in to your IKEA Family account, there are a few ways to regain access. Whether you've forgotten your password, haven't received a reset email, or no longer have access to your email address, we'll help you find the right solution.

Forgot your password?

If you no longer know your password, you can easily reset it. Log in to the login page of your IKEA account to.
There you can:
  • select the "Reset Password" option,
  • Request an email to create a new password, and
  • then set a new password.

Alternative: Login without a password

You can also log in without a password. To do this, simply enter your registered email address on the login page. You will then receive a one-time code by email that you can use to log in directly.

Didn't receive a password reset email?

If you haven't received the email, please check the following first:
  • Have you entered the correct email address?
  • Is the email address linked to your IKEA Family account?
  • Is the message possibly in the spam or junk folder?
Often, the problem can be solved by this check.

No more access to the stored e-mail address?

If you no longer have access to the email address associated with your IKEA Family account, our chat can help you. Start the chat and type in "IKEA Family". You will then be redirected to the appropriate support.

Missing an email address from your IKEA Family profile?

Some long-standing IKEA Family members took out their membership at a time when an email address was not yet required. Today, many digital services and functions require a stored email address.

For example, an email address is important for:

  • signing in to your IKEA account,
  • the use of digital IKEA Family benefits,
  • the management of loyalty bonus points, and
  • more personalized online services.
 

If your profile does not yet have an email address, it can be added.

Please have the following information ready:
  • your IKEA Family number
  • Your current email address
 

Then contact the IKEA chat

Enter "IKEA Family" there. An employee can check whether an email address can be added to your profile.
 

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