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How do I manage my IKEA Family profile?

With your IKEA Family profile, you can easily manage personal data, communication settings, digital receipts and payment methods yourself – at any time and according to your wishes.

Manage your IKEA Family profile

With your IKEA Family profile, you have everything you need to know about your membership in one place. You can update your personal information, adjust communication settings, view digital receipts, manage payment methods, and benefit from many other handy features. Simply log in to your profile.

Keep personal information up-to-date

In order for us to be able to support you in the best possible way and inform you about relevant benefits, you should check your personal data regularly. In your profile, you can update information such as name, address, email address or telephone number at any time. The changes can be made quickly and easily yourself and can be adapted at any time.

Communication according to your wishes

You decide what information you want to receive from IKEA. In your communication settings, you can choose whether you want to receive newsletters, offers, product information or other communications.
Please note: For certain benefits, such as birthday vouchers, the IKEA Family Newsletter must be activated. If you don't receive expected emails, it's also worth checking your spam or junk folder.

How to adjust your settings

  • Open"Edit Profile".
  • Navigate to"Settings → communication".
  • Turn on or off:
    • Newsletters
    • Offers
    • Product Details
    • more announcements
 

Digital receipts at your fingertips

When you use your IKEA Family Card when shopping, your purchases are stored digitally. This means you have your receipts available at all times and can process returns or complaints more easily. You also get a better overview of your purchases without having to keep paper receipts.

Save and manage payment methods

For faster shopping, you can save credit cards in your IKEA profile. The storage takes place during an active checkout process and cannot be manually stored in the profile. Once saved, you can simply select the card on file for future purchases, enter the security code and confirm the payment via 3D Secure.
You can manage previously saved payment methods in the "Payment Methods" section. From there, you can edit or remove credit cards, or view other saved payment methods. Expired credit cards are automatically removed from your profile.
To store a credit card for future purchases:
  • Selectat checkouta credit card.
  • Enter your card details.
  • Save the card to your profile.
  • Confirm the Terms of Service.
  • The credit card is now saved for future payments.
  • The credit card data can only be saved during an active payment process, it cannot be stored manually after logging in to the IKEA profile.
Pay with a saved card
  • Log in to your account.
  • Select the credit card you have saved.
  • Enter the security code (CVV).
  • Confirm the payment via 3D Secure.
 

Your digital IKEA Family card

Your IKEA Family card is available digitally in the IKEA app at any time. After logging in with your IKEA account, the card is automatically displayed and can be used directly when shopping or in the restaurant.
If you've lost your physical card, that's no problem. Your digital card will remain stored in your account and can be accessed at any time via the IKEA app.
Please note that the IKEA Family membership is personal and non-transferable. Each person can register for their own membership free of charge.

Receive a birthday voucher

As an IKEA Family member, you can benefit from special birthday surprises. In order for a birthday voucher to be sent, the following requirements must be met:
  • Your IKEA Family membership is active.
  • The IKEA Family Newsletter is activated.
  • Your personal profile data is up-to-date.
The information should be entered correctly at least four weeks before your birthday. Birthday vouchers for children are sent up to and including their 17th birthday.
If you have not received a birthday voucher, please first check your newsletter settings, your spam folder and the stored profile data.

All the benefits of your IKEA customer profile in one place

Your IKEA customer profile gives you much more than managing your membership. You can use your account to manage orders, download digital receipts, submit complaints, order spare parts and take advantage of IKEA Family and IKEA Business.
This way, you can keep track of your purchases, services and member benefits at all times.

Forgot your password or can't access your account?

If you forget your password, you can easily restore your access. To do this, use the "Reset Password" feature on the login page or request a one-time code via email. You can then create a new password and log back in.
If you no longer have access to your email address, you can get support via IKEA Customer Service or IKEA Chat.

Shop & Go with the IKEA app

The Shop & Go function in the IKEA app can also be used without an IKEA Family membership. However, as an IKEA Family member, you benefit from additional benefits such as personalised offers, a faster login and a seamless link to your IKEA account.
 

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