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How do I manage my IKEA Family profile?

With your IKEA Family profile, you can easily manage personal data, communication settings, digital receipts and payment methods yourself – at any time and according to your wishes.

Your IKEA Family account gives you plenty of ways to personalise your IKEA shopping experience. Whether you want to update your contact information, retrieve digital receipts, or manage saved payment methods, it's all easy to control from your profile.

Manage personal data

In order for us to be able to inform you correctly at all times, you should keep your profile data up to date.

How to update your information

  1. Log in to your IKEA Family profile.
  2. Select "Edit Profile" .
  3. Customize your information, such as:
    • Name
    • Address
    • E-mail address
  5. Save the changes.

Good to know

  • Changes can be made at any time.
  • If you have any problems, just type in the IKEA chat „IKEA Family“ a.

Manage communication and marketing settings

You decide what information you want to receive from IKEA.

How to adjust your settings

  1. Open "Edit Profile".
  2. Navigate to "Settings → communication".
  3. Turn on or off:
    • Newsletters
    • Offers
    • Product Details
    • more announcements

Important

  • Without an activated newsletter you will receive none birthday voucher.
  • If you miss emails, please also check your spam or junk folder.

Use digital receipts

With your IKEA Family membership, your purchases will be saved digitally if you use your IKEA Family card when making a purchase.

Benefits of digital receipts

  • Available at any time
  • Easier returns
  • Better overview of your purchases
  • No need to store paper receipts

Manage payment methods

Save credit card

To store a credit card for future purchases:
  1. Select at checkout a credit card.
  2. Enter your card details.
  3. Save the card to your profile.
  4. Confirm the Terms of Service.
  5. The credit card is now saved for future payments.
  6. The credit card data can only be saved during an active payment process, it cannot be stored manually after logging in to the IKEA profile

Pay with a saved card

  1. Log in to your account.
  2. Select the credit card you have saved.
  3. Enter the security code (CVV).
  4. Confirm the payment via 3D Secure.

Edit or delete credit cards

You can manage your saved payment methods in the area "Payment methods".
There you can:
  • Editing Maps
  • Remove cards
  • Manage saved payment methods

Good to know

Expired credit cards are automatically removed from your profile.

Your IKEA Family Card

Use digital map

Your digital IKEA Family card is available to you at any time in the IKEA app.

How it works

  1. Download the IKEA app.
  2. Log in with your IKEA Family account.
  3. Your digital membership card will appear automatically.

Lost your card?

No problem. The digital card remains stored in your account and can be revisited at any time via the IKEA app.

Can someone else use my card?

No.
The IKEA Family card is personal and non-transferable. Each person can register for their own membership free of charge.

Your birthday voucher

As an IKEA Family member, you can receive a birthday voucher.

Prerequisites

  • Active IKEA Family membership
  • Activated IKEA Family Newsletter
  • Current profile data

Common reasons for missing a voucher

  • Newsletter has been deactivated
  • Email is in the spam folder
  • Profile data was not updated in time

Bitte beachten

The data should be stored correctly at least four weeks before the birthday.
Birthday vouchers for children are issued until their 17th birthday.

Reference

Check your details at:
Profile → Communication & Interest

Benefits of your IKEA customer profile

With your IKEA customer profile, you have many important functions in one place.

Among other things, you can

  • Manage orders
  • Download digital receipts
  • Submit a complaint
  • Order spare parts
  • Take advantage of IKEA Family benefits
  • Take advantage of IKEA Business

Forgot your password or access?

If you forget your password, you can easily restore access to your account.

How it works

  1. Open the login page.
  2. Select "Reset Password" .
  3. Alternatively, you can request a one-time code by email.
  4. Then create a new password.

No access to your email address?

In this case, simply type in the IKEA chat „IKEA Family“ to get support.

Shop & Go in the IKEA app

Can I use Shop & Go without IKEA Family?

And.
The Shop & Go function can also be used without an IKEA Family account.

Benefits for IKEA Family Members

  • Personalized offers
  • Faster login
  • Seamless shopping experience
  • Link to your IKEA account

In a nutshell

With your IKEA Family profile, you can:
  • Manage personal data yourself
  • Adjust communication and newsletter settings
  • Retrieve digital receipts
  • Save and manage payment methods
  • Use your digital IKEA Family card
  • Receive birthday vouchers
  • Manage orders and complaints
  • Restore your access at any time
This way, you can keep track of your membership at all times and get the most out of all IKEA Family benefits.
 

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