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What can I do if my electrical appliance is not working as intended?

If you notice a quality problem with your electrical appliance or it doesn't work as intended, you can report it directly to the manufacturer as long as the product is still under warranty. If the appliance is made by IKEA itself, you can contact IKEA customer service online.

Product quality and safety are IKEA's top priority, and all products are carefully tested before they are sold. In addition to the 2-year legal warranty, IKEA therefore offers a 5-year warranty through the manufacturer for many electrical appliances. By checking your order confirmation or proof of purchase, you can find out if your product is still covered by the warranty. As an IKEA Family member, you can also make your purchase through your IKEA Family Konto if you used your IKEA Family card when shopping.
Depending on the device and problem, we recommend that you first check the user manual: It describes and explains the error codes in detail. If you don't have the user manual at hand, you can find it on IKEA.de on the respective product page under "Product Information & Materials" > "Assembly and Documents".
If you've checked everything and your electrical appliance is still not working properly, the next steps depend on who made the appliance. You can find the manufacturer's name, model and serial number on the nameplate, which is usually located inside the appliance. Or you can use our Manufacturer Search with the IKEA article number.

If your electrical appliance is not made by IKEA itself

If the appliance was manufactured by another manufacturer such as Whirlpool, Faber or Electrolux, IKEA offers a 5-year warranty. Please contact the manufacturer directly, as their service partners are responsible for the repair. Make sure you have your IKEA proof of purchase, as well as the model and serial number details of their electrical appliance, at hand when you get in touch.
You can find the contact details of the manufacturers via our Manufacturer Search.

If your electrical appliance was manufactured by IKEA

If the appliance is an IKEA product such as TILLREDA or LAGAN, IKEA does not offer an extended 5-year warranty. These appliances are covered by the 2-year statutory warranty.
For complaints within the two years, please contact IKEA Customer Service. Please have your invoice or receipt ready. If you used your IKEA Family Card at the time of purchase, you can also store the proof of purchase in your IKEA Family Konto under your purchases.
The IKEA staff will work with you to check whether the electrical appliance is being replaced or whether we can book an appointment with a technician for repairs.
 

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