IKEA Family Club Membership Terms and Conditions

These Terms and Conditions govern your membership in IKEA Family, your use of your IKEA Family account (hereinafter referred to as the "Account") and all related services and benefits. All services related to your IKEA Family membership and your Account (including your IKEA Family card, whether digital or plastic) are governed by these Terms and Conditions and are provided in accordance with these Terms and Conditions, so please read them before becoming a member.

IKEA reserves the right to change or modify the IKEA Family Club, including the services and benefits provided and these Terms and Conditions. These changes or modifications will be effective from the moment they are published on www.ikea.cz. We may also notify you of significant changes and updates by email. Please remember to review these Terms and Conditions again before you start using your Account, as we always adhere to the latest version of the Terms and Conditions. If you continue to use your Account after the Terms and Conditions have been updated, this means that you agree to the amended Terms and Conditions. If you do not agree with the change or modification to the Terms and Conditions, you can reject it and terminate your IKEA Family membership at any time.

If you would like to provide feedback, share your comments, make a complaint, or if you have questions about IKEA Family, including the provided services and benefits, your Account, or these Terms and Conditions, please contact us at Contact us – IKEA.

If you wish to make a complaint, please include your first and last name, address, reason for your complaint, and preferred method of contact. We will respond to your complaint within 14 days.

You can join IKEA Family if you are over 15 years of age, reside in the Czech Republic, and have a valid email address to which your account will be linked. IKEA Family is intended for personal use, and only consumers can become members. It is not possible to create an account for a legal entity (e.g., a commercial company) or for a self-employed person for business purposes (legal entities and self-employed persons can instead join our IKEA Business Network program). 

You may only have one Account at a time. Your Account and IKEA Family card (whether digital or plastic) are personal and non-transferable. In the event of any deliberate misuse of the Account or the benefits (discounts) resulting from it, IKEA may cancel your membership and delete your Account.

You can sign up for IKEA Family on the IKEA website or in the IKEA app. When registering, please fill in the required information correctly and truthfully. We may require verification of your personal information, such as your email address or phone number. Should your application be incomplete, we may not be able to register you as an IKEA Family member. Membership is free.

If you have an IKEA Family plastic card, it is considered the property of IKEA. If you lose it, please report it immediately to ikea.info.cz@ikea.com. The card must be undamaged, and the information must be legible. The holder is otherwise not entitled to the benefits provided. The IKEA Family card can be stored electronically on a mobile device or found in the form of a QR code in the footer of email communications. The IKEA Family card is not a debit, credit, or guarantee card.

We trust that you will ensure that your email address and other information in your member profile is always accurate and up to date. You can update this information at any time by logging into your Account. You are responsible for all activity on your Account and for keeping your password confidential. Creating an Account means that we will collect and further process your personal data. Please read our privacy policy for more information Privacy Policy for IKEA Family Loyalty Club.

Members are responsible for all User Content, including reviews.

We offer IKEA Family members a wide range of services and benefits, and we are constantly working to add more services, offers, and benefits to our range. To take advantage of these options, you must identify yourself as an IKEA Family member. In our stores, you can use your IKEA Family card, both digital and plastic, to identify yourself, or you can identify yourself using your phone number. On our www.IKEA.cz website or in the IKEA app, you can identify yourself by logging into your Account with your email address and password (or by other means that we offer).

Please note that the services and benefits offered as part of IKEA Family may change from time to time and are only available while supplies last. Personalized offers (including tailor-made offers) may only be available to certain members selected according to specific individual criteria set by IKEA (e.g., interests). Individually offered benefits are non-transferable unless expressly stated otherwise. These are some of the main benefits you can enjoy as an IKEA Family member:

• Membership discounts

From time to time, we offer member discounts on certain items, product categories, services, or food. In the restaurant, IKEA Family members always get one main course at a discounted price. We also offer selected Swedish specialties at a discounted price in the shop. Discounts are limited in time and always last only while supplies last.

• A free hot drink

We offer IKEA Family members a free hot drink (coffee or tea) in our restaurants every day from Monday to Sunday when they make a purchase in the IKEA restaurant.

• “We’ll fix whatever you might break“

We know that things don't always go as planned. If you damage your new IKEA product during transport or assembly, we will exchange or replace it within 14 days of purchase. We will replace the entire damaged product with an IKEA refund card.

If you damage a part of the product, we will provide you with a replacement part. You can only request an exchange at IKEA stores. If you damage the product during your own assembly, but the transport was provided by us, the 14-day period counts from the date of receipt of the product.

To take advantage of this benefit, you must scan your IKEA Family card at the time of purchase. This benefit does not apply to damage caused by a third party, such as a transport company or assembly service provider. This benefit also does not apply to certain products or services. Please always check the current terms and conditions of this benefit. 

• Electronic receipts

if you scan your IKEA Family card when making a purchase, we will store an electronic receipt of your purchase. We would like to promise you that we will always have your receipts, but we know that technical errors can occur that affect the traceability of electronic receipts. Therefore, it is the responsibility of IKEA Family members to keep sufficient proof of purchase and not to rely solely on the availability of electronic receipts or transaction history for the purpose of making claims or returning products.

As an IKEA Family member, you collect points with your IKEA purchases and interactions that you can use to choose a reward. To enjoy points, you must have an active Account with the possibility to login on our website. Please note that you cannot collect IKEA Family points on purchases that you make as a member of the IKEA Business Network.

You collect points on all your purchases from IKEA in the country where you reside (currently, it is not possible to collect points if you shop with IKEA in another country than where you have your IF membership registered.), whether you buy products or services, online or in physical stores, and when you shop in our restaurants and the Swedish Food Market. The only purchases that don’t entitle you to points are gift card purchases and purchases made as an IKEA Business Network members. You can also collect points by interacting with IKEA in any of the following ways:

• Logging in to your Account on the web or app once per week
• Create a profile once
• Upgrade IKEA Family account once
• Creating a new list of favorite products and saving it on your Account once per month (Oblíbené – IKEA)
• Create and save a design with a kitchen planner once per month
• Registering for and attending an IKEA event once per week
• Book and attending design planning appointment once per month 

Please note that you can only receive points for these interactions once specific period for each type of interaction. Detailed information about the exact number of points that can be collected on purchases and interactions can be found on your Account, through our website or app.   Reward points cannot be collected and rewards claimed from and at FOOD vending machines. IKEA reserves the right to change the number of points that can be collected for purchases and interactions as well as to change the interactions and purchases that allow members to collect points. Information about such changes will be found on your Account. These changes will not affect your preexisting rights.

To collect points for purchases and interactions online, you must be logged in to your Account; and for purchases and activities in the store, you must present a physical or digital IKEA Family membership card or identify yourself as a member in another approved way (e.g. through your phone number). If you don’t identify yourself in a purchase or interaction, you will not be able to do so later, even if you have a receipt or other evidence of the purchase or interaction. The identification is important since, for technical reasons, it is not possible for us to assign points to IKEA Family members who were not identified at the time of purchase or interaction.

You earn one reward point for every 125 CZK that you spend (paid). If you collect points for a purchase, but then return the purchased item(s), IKEA will recalculate the purchase and deduct points from your reward point total, based on the value of the returned item(s). As a result of the internal recalculation, you may end up losing more points than the item is worth.

If you redeem the points earned for an item before returning it, the return of the item could lead to a negative point total on your Account. Please note that in case of a negative point total, IKEA will not make any claim against you, nor are there any obligations associated with it. 

Points are not refundable or transferable and cannot be exchanged for money. They can only be used as exchange for various rewards that are made available through IKEA Family. Points are valid during a period of 18 months from the date the point is granted to your Account. After this date the points will automatically expire, if your points are due to expire within the next three (3) months, IKEA will send an email reminder to make sure you can spend them before they expire.

You can see how many points you have collected, the expiration date of your points as well as the available rewards, on your Account. Points will appear on your Account at the latest 48 hours after completing a purchase or interacting with the IKEA tools and services. Please note that the purchase is not complete until all products in your order have been delivered to you.

When you have collected enough points and those points have been registered on your Account, the rewards will automatically unlock in your Account. If you find a reward that you like (and assuming you have enough points) you can choose to redeem the reward. The required number of points will then be subtracted from your point total, and you will receive an email with a voucher (in a digital form) confirming your choice. After selecting the reward, it will not be possible to return it and receive the corresponding points back again. Further, it is not possible to redeem points in the transaction in which they are earned.

You can use the voucher on our website, in the IKEA app, in-store or by contacting the Customer Support Centre, but please keep in mind that not every voucher can be used in every channel (e.g. if you have redeemed a voucher for FOOD, this is for store purchases only and cannot be used online or in IKEA application). The voucher can only be used once, and will expire if it is not used within thirty (30) days from the day it was redeemed. This means that the voucher is forfeited as soon as it has been used and unfortunately, for technical reasons, this will apply even if the order is later cancelled by you.  You must keep your voucher confidential and secure. Sharing or disclosing your voucher with anyone else is forbidden and may lead to its unauthorized use or redemption, for which you will be solely responsible.

Minimal purchase value may be required to be able to use the voucher. 

The rewards available may change over time based, among other reasons, on availability of products and services in our stores but also on customer interests and needs. This means that we cannot guarantee that a specific reward is available at the time you wish to use it. Currently available rewards and the number of points required for each of them, as well as the instructions for choosing and selecting a reward, are available in your Account. Once the points have been used to select a reward, they will no longer be available in your Account, and the reward cannot be refunded or returned. Points can only be used to redeem rewards and cannot be used as partial payment for the purchase of items or services.

If you cannot or do not wish to use the voucher within the thirty (30)-day period, you have the option of returning the voucher. This will prevent the voucher and the points redeemed for it from expiring. If you return the voucher before the end of the thirty (30) day period, the redeemed points will be refunded to your Account. You can exchange the refunded points for another reward within their original validity period (18 months from the date the point is granted to your Account). To return a voucher, please contact IKEA customer support.

As an IKEA Family member, you may receive a request from us to share your experience of shopping at IKEA and using our products and services. These reviews will be published on our website and in our app. Please note that your reviews should only relate to the features and functions of our products and services. You acknowledge and agree that your ratings and reviews will be published anonymously, with a short form of your name or your nickname, such as your first name or initials.

IKEA is in no way responsible for the content of ratings or reviews, and is in particular not responsible for any errors, omissions, or offensive statements in these reviews, or for any damage or harm caused by such reviews.

IKEA reserves the right not to publish or to remove reviews that have already been published (in whole or in part) if they violate the law or are deemed inappropriate by IKEA.

If you interact with other IKEA Family members or post reviews on our websites, you will write messages, comments, ratings, reviews, etc., and otherwise create various types of content (all such content is referred to in these Terms and Conditions as "User Content"). You acknowledge that you are solely responsible for all User Content you post, and you agree that: 

1. you will not share User Content that is unlawful, harmful, threatening, abusive, harassing, cruel, defamatory, vulgar, obscene, racially or ethnically hateful, or otherwise inappropriate
2. you will only share User Content that you have the right to share (i.e., do not share any information that you are under a duty of confidentiality to keep confidential)
3. you will not share User Content about another person unless you have that person's consent to share such content
4. you will not share User Content that infringes on another person's patents, trademarks, trade secrets, copyrights, or other intellectual and industrial property rights; and you will not promote any religious beliefs or political opinions, send unsolicited messages, comments, or other unsolicited content (spam), or other types of unsolicited advertising.
5. you will not promote any religious beliefs or political opinions, send unsolicited messages, comments, or other unsolicited content (spam), or other types of unsolicited advertising.

IKEA reserves the right to block or remove, at any time and without prior notice, User Content and Accounts whose content IKEA, at its sole discretion, considers to be in violation of these Terms and Conditions or which IKEA considers inappropriate for any other reason.

You hereby grant IKEA a non-exclusive, royalty-free license worldwide and without time limitation to use and modify User Content, and to create, use, and dispose of derivative works based on User Content for any purpose (including, without limitation, promotional and marketing purposes), including the right to reproduce, manufacture, copy, edit, modify, shorten, or combine with other materials, translate, perform, display, publish, sell, broadcast, transmit, or communicate to the public in any manner and on any media, whether now known or unknown, and distribute your User Content.

IKEA is not responsible for any User Content. Although we make every effort to monitor User Content, you acknowledge and agree that you may be exposed to User Content that is inaccurate, inappropriate, unacceptable, or otherwise incompatible with your needs. If you find any conduct or User Content to be fraudulent, offensive, illegal, or defamatory, please report it via the available support chat so that we can take the necessary action.   

We know this may seem obvious, but when using IKEA Family services and benefits, you must comply with applicable laws and these Terms and Conditions. This means, among other things, that you must not:

• harass, stalk, threaten, defraud, or otherwise intentionally deceive or mislead other IKEA Family members, or copy their User Content and pass it off as your own
• abuse or manipulate our websites or apps, or the features and services you have access to through your IKEA Family membership (e.g., hack our websites, introduce viruses, Trojan horses, worms, logic bombs, or other technologically harmful material, or carry out denial-of-service attacks, etc.) or otherwise interfere with our technology or functionality
• copy or download any content from our websites or apps unless you have express permission to do so
• use software and/or tools for data mining (in particular screen scraping and screen recording); or intentionally or unintentionally violate any applicable local, national, or international laws, rules, or regulations.

If we find that you are using IKEA Family in violation of these Terms or in a manner that is otherwise unacceptable to IKEA, we reserve the right to immediately restrict, suspend, or terminate your access to certain IKEA Family services or to your Account as a whole, without prior notice. In such a case, IKEA will contact you by email to inform you and provide you with an explanation as to why your access has been restricted, suspended, or your Account terminated (dependant on the case and context). We may also report any violation or illegal activity to the relevant law enforcement authorities and take any necessary action.

If you wish to challenge IKEA's decision to restrict your access to any IKEA Family service or your Account, you have the option to file a complaint with our customer service as described below. Information on how and where to file a complaint will also be included in the decision. Please note that the complaint must be submitted to IKEA within six (6) months of the date you received the decision.

With the exception of User Content, all content on our websites and in our apps belongs to IKEA or its licensors.

As stated above, you retain all rights to the User Content you publish on our websites and in our apps.

If you find that any content on our websites or in our apps (whether User Content or other content) infringes on your intellectual property rights, you can report this content by contacting us via the relevant support chat. Please note that you should only report content if you are the rights holder or their representative.

IKEA, other companies within the Ingka Group, our franchisor Inter IKEA Systems B.V., or our licensors remain the owners of all intellectual and industrial property rights to IKEA Family, our websites and apps, and the IKEA brand, with the exception of User Content. Your use of any IKEA Family services or benefits does not in any way grant you any rights, permissions, or licenses of any kind to the IKEA trademark, the IKEA logo, or any content on the IKEA websites or apps.

When browsing our websites and using our apps, you may encounter links to other websites that do not belong to IKEA or third-party content. Links to third-party websites and content are provided for your convenience only, and IKEA makes no warranties or representations regarding third-party websites linked to from IKEA websites or apps. All access to linked third-party websites is at your own risk, and to the maximum extent permitted by applicable law, IKEA shall not be liable for any damages arising in connection with your access to such websites.

Although we will strive to ensure the availability and functionality of all IKEA Family services and benefits, there may be occasional interruptions of service due to planned maintenance or unforeseen events. Where possible, we will try to inform you of planned interruptions and will schedule outages during off-peak hours. IKEA is not responsible for any losses caused by the interruption of the availability of our websites or apps, their delay or malfunction for any reason.

IKEA cannot guarantee that the website is free from viruses or other elements that may damage or alter the user's computer system (both hardware and software) and, to the maximum extent permitted by applicable law, accepts no liability arising from this fact. It is the user's responsibility to have appropriate tools in place to detect viruses or other harmful computer elements.

If we suspect that you are violating these Terms and Conditions, we have the right to cancel your IKEA Family Account. In such a case, your benefits may also be cancelled. The same may happen if your Account remains inactive for more than three years. You have the right to terminate your IKEA Family membership at any time, as stated in chapter “What If I Change my Mind?”.

We may cancel or suspend your IKEA Family membership by sending a notice to your registered email address if (a) you exercise your IKEA Family membership in violation of these Terms and Conditions or applicable law; (b) you exercise your rights under your IKEA Family membership fraudulently, unlawfully, or abuse our services and benefits; or (c) your Account has been inactive for more than three (3) years.

By inactivity, we mean that you have not interacted with IKEA in any way, such as logging into your Account, opening our emails, or making a purchase that would be registered on your Account. Upon termination of your IKEA Family membership, all rights and obligations under these Terms and Conditions shall automatically cease, except for the provisions in the sections "Intellectual Property," "Limitation of Liability," and "Governing Law and Disputes." If it is subsequently discovered that any benefits granted to you under these Terms and Conditions were granted as a result of or in connection with a breach of these Terms and Conditions or in connection with any fraud or unauthorized use of your Account, IKEA reserves the right to cancel any benefits granted to you.

If you decide that you no longer want to be a member of IKEA Family, you can terminate your membership at any time free of charge by deleting your Account in the Account settings on our website or by contacting our customer support. If you do so, you will no longer be able to use your IKEA Family membership and the benefits associated with it. All benefits accumulated up to the date of cancellation will be forfeited and can no longer be redeemed after terminating.

User Content that you have created, such as ratings and reviews, will not be automatically deleted when you terminate your membership, but will continue to be published on our website and in the app. Please also note that you are always welcome to rejoin IKEA Family.

To the fullest extent permitted by law, IKEA (and its heads, directors, employees, and agents) shall not be liable for any damages arising out of or in connection with the use or inability to use IKEA Family or these Terms and Conditions. Our services and benefits are provided "as is" and "as available," without any express or implied warranties, and IKEA does not guarantee the accuracy, completeness, timeliness, or quality of the information provided.

We may assign or otherwise transfer or subcontract our rights and obligations under these Terms and Conditions to any other legal entity, to which you agree, however this will not affect your rights or our obligations under these Terms and Conditions. These Terms and Conditions constitute the entire agreement between you and IKEA and supersede all prior agreements, promises, and arrangements between us, whether written or oral, relating to the subject matter of these Terms and Conditions (including all previous versions of these Terms and Conditions).

In the event of any discrepancy between the Czech and English versions of these Terms and Conditions, the Czech version shall prevail and be binding.Any waiver of any right shall be effective only in writing and shall not be deemed a waiver of any subsequent right. Each provision of these Terms is severable. If any court or competent authority finds any provision of these Terms to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions are governed by Czech law, without regard to conflict of law provisions. If you have any complaints, we recommend that you contact us directly so that IKEA can resolve your concerns. Consumers in the Czech Republic also have several alternative dispute resolution options available to them, and you can contact any of these mediators for assistance. The Czech Trade Inspection Authority (https://coi.gov.cz/) is the entity responsible for out-of-court dispute resolution.