IKEA Family Club Membership Terms and Conditions

We’re part of Ingka Group, a franchisee of the Inter IKEA Systems B.V. company, which operates digital and physical IKEA retail channels globally.

You can find out more about us at www.ingka.com.Basic information about our company:
IKEA Česká republika, s.r.o.
IČO: 27081052
Residence: Skandinávská 131/1, Třebonice, 155 00 Prague 5 – Zličín, Czech Republic
as listed in the business registry managed by the Municipal Court in Prague, case number. C 94828

By creating an IKEA Family account, you are entering an agreement with us.

These IKEA Family Club Membership Terms and Conditions (hereinafter referred to as the "Terms and Conditions" and "IKEA Family") constitute the content of the agreement between you (hereinafter referred to as the "user" or "member") and our company, IKEA Česká republika, s.r.o. (hereinafter referred to as "we" or "IKEA").

These Terms govern your membership in IKEA Family, your use of your IKEA Family account (hereinafter referred to as the "Account") and all related services and benefits. All services related to your IKEA Family membership and your Account (including your IKEA Family card, whether digital or plastic) are governed by these Terms and Conditions and are provided in accordance with these Terms and Conditions, so please read them before becoming a member.

You may withdraw from the IKEA Family membership agreement without giving any reason within 14 days of its conclusion, i.e. from the creation of your Account. You may (but are not required to) use the sample form in Appendix 1 to these Terms and Conditions. This appendix also contains more detailed information about your right to withdraw from the IKEA Family membership agreement.

IKEA reserves the right to change or modify the IKEA Family Club, including the services and benefits provided and these Terms and Conditions. These changes or modifications will be effective from the moment they are published on www.ikea.cz . We may also notify you of significant changes and updates by email. Please remember to review these Terms and Conditions again before you start using your Account, as we always adhere to the latest version of the Terms and Conditions. If you continue to use your Account after the Terms and Conditions have been updated, this means that you agree to the amended Terms and Conditions. If you do not agree with the change or modification to the Terms and Conditions, you can reject it and terminate your IKEA Family membership at any time.

We would love to hear from you! Here are a few ways you can contact us.

If you would like to provide feedback, share your comments, make a complaint, or if you have questions about IKEA Family, including the provided services and benefits, your Account, or these Terms and Conditions, please contact us Contact us - IKEA

If you wish to make a complaint, please include your first and last name, address, reason for your complaint, and preferred method of contact. We will respond to your complaint within 14 days.

The IKEA Family Account is intended for individuals over the age of 15 (consumers) and can only be used for personal (i.e., non-business) purposes. Members are responsible for all activities on their accounts.

You can join IKEA Family if you are over 15 years of age, reside in the Czech Republic, and have a valid email address to which your account will be linked. IKEA Family is intended for personal use, and only consumers can become members. It is not possible to create an account for a legal entity (e.g., a commercial company) or for a self-employed person for business purposes (companies and self-employed persons can instead join our IKEA Business Network program).

You may only have one Account at a time. Your Account and IKEA Family card (whether digital or plastic) are personal and non-transferable. You can sign up for IKEA Family on the IKEA website or in the IKEA app. When registering, please fill in the required information correctly and truthfully. We may require verification of your personal information, such as your email address or phone number. Should your application be illegible (if you use a physical form) or incomplete, we may not be able to register you as an IKEA Family member. The membership is free.

If you have an IKEA Family plastic card, it is considered the property of IKEA. If you lose it, please report it immediately to [email protected]. The card must be undamaged, and the information must be legible. The holder is otherwise not entitled to the benefits provided. The IKEA Family card can be stored electronically on a mobile device or found in the form of a QR code in the footer of email communications. The IKEA Family card is not a debit, credit, or guarantee card.

We trust that you will ensure that your email address and other information in your member profile is always accurate and up to date. You can update this information at any time by logging into your Account. You are responsible for all activity on your Account and for keeping your password confidential.

Creating an Account means that we will collect and further process your personal data. Please read our privacy policy for more information: Privacy Policy for IKEA Family Loyalty Club

Members are responsible for all User Content, including reviews. 

As an IKEA Family member, you get the tools, support, and benefits you need to make your home improvement plans a reality. Don't forget to log in to your account or scan your IKEA Family card before you log out to make sure you don't miss out on any current benefits.

We offer IKEA Family members a wide range of services and benefits, and we are constantly working to add more services, offers, and benefits to our range. To take advantage of these options, you must identify yourself as an IKEA Family member. In our stores, you can use your IKEA Family card, both digital and plastic, to identify yourself, or you can identify yourself using your phone number. On our www.ikea.cz website or in the IKEA app, you can identify yourself by logging into your Account with your email address and password (or by other means that we offer).

Please note that the services and benefits offered as part of IKEA Family may change from time to time and are only available while supplies last. Personalized offers (including tailor-made offers) may only be available to certain members selected according to specific individual criteria set by IKEA (e.g., interests). Individually offered benefits are non-transferable unless expressly stated otherwise. These are some of the main benefits you can enjoy as an IKEA Family member:

• Membership discounts

From time to time, we offer member discounts on certain items, product categories, services, or food. In the restaurant, IKEA Family members always get one main course at a discounted price. We also offer selected Swedish specialties at a discounted price in the shop. Discounts are limited in time and always last only while supplies last.

• A free hot drink

We offer IKEA Family members a free hot drink (coffee or tea) in our restaurants [every day from Monday to Friday] when they make a purchase in the IKEA restaurant.

• “We’ll fix whatever you might break“

We know that things don't always go as planned. If you damage your new IKEA product during transport or assembly, we will exchange or replace it within 14 days of purchase. We will replace the entire damaged product with an IKEA refund card. If you damage a part of the product, we will provide you with a replacement part. You can only request an exchange at IKEA stores.

If you damage the product during your own assembly, but the transport was provided by us, the 14-day period counts from the date of receipt of the product. To take advantage of this benefit, you must scan your IKEA Family card at the time of purchase.

This benefit does not apply to damage caused by a third party, such as a transport company or assembly service provider. This benefit also does not apply to certain products or services. Please always check the current terms and conditions of this benefit.

• Electronic receipts

If you scan your IKEA Family card when making a purchase, we will store an electronic receipt of your purchase and transaction history for 3 years from the date of purchase. We would like to promise you that we will always have your receipts, but we know that technical errors can occur that affect the traceability of electronic receipts. Therefore, it is the responsibility of IKEA Family members to keep sufficient proof of purchase and not to rely solely on the availability of electronic receipts or transaction history for the purpose of making claims or returning products.

You can rate IKEA products and services and write reviews about them. If you choose to do so, we expect you to do so in a friendly and constructive manner. While IKEA is not responsible for reviews, we may remove them if we consider them to be illegal or inappropriate.

As an IKEA Family member, you may receive a request from us to share your experience of shopping at IKEA and using our products and services. These reviews will be published on our website and in our app. Please note that your reviews should only relate to the features and functions of our products and services. You acknowledge and agree that your ratings and reviews will be published anonymously, with a short form of your name or your nickname, such as your first name or initials.

IKEA is in no way responsible for the content of ratings or reviews, and is in particular not responsible for any errors, omissions, or offensive statements in these reviews, or for any damage or harm caused by such reviews.IKEA reserves the right not to publish or to remove reviews that have already been published (in whole or in part) if they violate the law or are deemed inappropriate by IKEA.

Do not post anything illegal or confidential. IKEA has the right to use all User Content for its own business purposes. If you notice any inappropriate content posted by someone else, please report it to us.

If you interact with other IKEA Family members or post reviews on our websites, you will write messages, comments, ratings, reviews, etc., and otherwise create various types of content (all such content is referred to in these Terms as "User Content"). You acknowledge that you are solely responsible for all User Content you post, and you agree that:

• you will not share User Content that is unlawful, harmful, threatening, abusive, harassing, cruel, defamatory, vulgar, obscene, racially or ethnically hateful, or otherwise inappropriate
• you will only share User Content that you have the right to share (i.e., do not share any information that you are under a duty of confidentiality to keep confidential)
• you will not share User Content about another person unless you have that person's consent to share such content
• you will not share User Content that infringes on another person's patents, trademarks, trade secrets, copyrights, or other intellectual and industrial property rights; ande
• you will not promote any religious beliefs or political opinions, send unsolicited messages, comments, or other unsolicited content (spam), or other types of unsolicited advertising.

 

IKEA reserves the right to block or remove, at any time and without prior notice, User Content and Accounts whose content IKEA, at its sole discretion, considers to be in violation of these Terms and Conditions or which IKEA considers inappropriate for any other reason.

You hereby grant IKEA a non-exclusive, royalty-free license worldwide and without time limitation to use and modify User Content, and to create, use, and dispose of derivative works based on User Content for any purpose (including, without limitation, promotional and marketing purposes), including the right to reproduce, manufacture, copy, edit, modify, shorten, or combine with other materials, translate, perform, display, publish, sell, broadcast, transmit, or communicate to the public in any manner and on any media, whether now known or unknown, and distribute your User Content.

IKEA is not responsible for any User Content. Although we make every effort to monitor User Content, you acknowledge and agree that you may be exposed to User Content that is inaccurate, inappropriate, unacceptable, or otherwise incompatible with your needs. If you find any conduct or User Content to be fraudulent, offensive, illegal, or defamatory, please report it via the available support chat so that we can take the necessary action.

Let's work together to ensure that IKEA Family is a safe space for everyone who loves IKEA. You must not misuse or manipulate our website and app, and you must treat other IKEA Family members with respect.

We know this may seem obvious, but when using IKEA Family services and benefits, you must comply with applicable laws and these Terms and Conditions. This means, among other things, that you must not:

• harass, stalk, threaten, defraud, or otherwise intentionally deceive or mislead other IKEA Family members, or copy their User Content and pass it off as your own
• abuse or manipulate our websites or apps, or the features and services you have access to through your IKEA Family membership (e.g., hack our websites, introduce viruses, Trojan horses, worms, logic bombs, or other technologically harmful material, or carry out denial-of-service attacks, etc.) or otherwise interfere with our technology or functionality
• copy or download any content from our websites or apps unless you have express permission to do so
• use software and/or tools for data mining (in particular screen scraping and screen recording); orintentionally or unintentionally violate any applicable local, national, or international laws, rules, or regulations

 

If we find that you are using IKEA Family in violation of these Terms or in a manner that is otherwise unacceptable to IKEA, we reserve the right to immediately restrict, suspend, or terminate your access to certain IKEA Family services or to your Account as a whole, without prior notice. In such a case, IKEA will contact you by email to inform you and provide you with an explanation as to why your access has been restricted, suspended, or your Account terminated (dependant on the case and context). We may also report any violation or illegal activity to the relevant law enforcement authorities and take any necessary action.I

f you wish to challenge IKEA's decision to restrict your access to any IKEA Family service or your Account, you have the option to file a complaint with our customer service as described below. Information on how and where to file a complaint will also be included in the decision. Please note that the complaint must be submitted to IKEA within six (6) months of the date you received the decision.

With the exception of User Content, all content on our websites and in our apps belongs to IKEA or its licensors.

As stated above, you retain all rights to the User Content you publish on our websites and in our apps.

If you find that any content on our websites or in our apps (whether User Content or other content) infringes on your intellectual property rights, you can report this content by contacting us via the relevant support chat. Please note that you should only report content if you are the rights holder or their representative.

IKEA, other companies within the Ingka Group, our franchisor Inter IKEA Systems B.V., or our licensors remain the owners of all intellectual and industrial property rights to IKEA Family, our websites and apps, and the IKEA brand, with the exception of User Content. Your use of any IKEA Family services or benefits does not in any way grant you any rights, permissions, or licenses of any kind to the IKEA trademark, the IKEA logo, or any content on the IKEA websites or apps.

IKEA is not responsible for links to websites that do not belong to IKEA. If you click on a link that redirects you to another website, you do so at your own risk.

When browsing our websites and using our apps, you may encounter links to other websites that do not belong to IKEA or third-party content. Links to third-party websites and content are provided for your convenience only, and IKEA makes no warranties or representations regarding third-party websites linked to from IKEA websites or apps. All access to linked third-party websites is at your own risk, and to the maximum extent permitted by applicable law, IKEA shall not be liable for any damages arising in connection with your access to such websites.

Our websites and apps may look different each time you visit them. We strive to improve your user experience, but this also means that our websites and apps may sometimes be unavailable when we perform maintenance or when unforeseen events occur.

Although we will strive to ensure the availability and functionality of all IKEA Family services and benefits, there may be occasional interruptions of service due to planned maintenance or unforeseen events. Where possible, we will try to inform you of planned interruptions and will schedule outages during off-peak hours. IKEA is not responsible for any losses caused by the interruption of the availability of our websites or apps, their delay or malfunction for any reason.

IKEA cannot guarantee that the website is free from viruses or other elements that may damage or alter the user's computer system (both hardware and software) and, to the maximum extent permitted by applicable law, accepts no liability arising from this fact. It is the user's responsibility to have appropriate tools in place to detect viruses or other harmful computer elements.

If we suspect that you are violating these Terms and Conditions, we have the right to cancel your IKEA Family Account. In such a case, your benefits may also be cancelled. The same may happen if your Account remains inactive for more than three years. You have the right to terminate your IKEA Family membership at any time, as stated in paragraph 13.

We may cancel or suspend your IKEA Family membership by sending a notice to your registered email address if (a) you exercise your IKEA Family membership in violation of these Terms and Conditions or applicable law; (b) you exercise your rights under your IKEA Family membership fraudulently, unlawfully, or abuse our services and benefits; or (c) your Account has been inactive for more than three (3) years.

By inactivity, we mean that you have not interacted with IKEA in any way, such as logging into your Account, opening our emails, or making a purchase that would be registered on your Account.

Upon termination of your IKEA Family membership, all rights and obligations under these Terms and Conditions shall automatically cease, except for the provisions in the sections "Intellectual Property," "Limitation of Liability," and "Governing Law and Disputes." If it is subsequently discovered that any benefits granted to you under these Terms and Conditions were granted as a result of or in connection with a breach of these Terms and Conditions or in connection with any fraud or unauthorized use of your Account, IKEA reserves the right to cancel any benefits granted to you.

We are sorry to see you go, but if you really want to leave IKEA Family, simply delete your Account.

If you decide that you no longer want to be a member of IKEA Family, you can terminate your membership at any time free of charge by deleting your Account in the Account settings on our website or by contacting our customer support. If you do so, you will no longer be able to use your IKEA Family membership and the benefits associated with it. All benefits accumulated up to the date of cancellation will be forfeited and can no longer be redeemed after terminating.

User Content that you have created, such as ratings and reviews, will not be automatically deleted when you terminate your membership, but will continue to be published on our website and in the app. Please also note that you are always welcome to rejoin IKEA Family.

We strive to make the IKEA Family program the best it can be, but we cannot promise that it will always be perfect. We will not compensate anyone for the IKEA Family program not working as they would have liked.

To the fullest extent permitted by law, IKEA (and its heads, directors, employees, and agents) shall not be liable for any damages arising out of or in connection with the use or inability to use IKEA Family or these Terms and Conditions. Our services and benefits are provided "as is" and "as available," without any express or implied warranties, and IKEA does not guarantee the accuracy, completeness, timeliness, or quality of the information provided.

This is the only agreement between you and IKEA regarding IKEA Family, and it cannot be transferred to any other person.

We may assign or otherwise transfer or subcontract our rights and obligations under these Terms and Conditions to any other legal entity, to which you agree, however this will not affect your rights or our obligations under these Terms and Conditions.

These Terms and Conditions constitute the entire agreement between you and IKEA and supersede all prior agreements, promises, and arrangements between us, whether written or oral, relating to the subject matter of these Terms and Conditions (including all previous versions of these Terms and Conditions).

Any waiver of any right shall be effective only in writing and shall not be deemed a waiver of any subsequent right.Each provision of these Terms is severable. If any court or competent authority finds any provision of these Terms to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

Let's remain friends (after all, we are family!), but if we are unable to do so, here is some information on how to get help.

These Terms and Conditions are governed by Czech law, without regard to conflict of law provisions. If you have any complaints, we recommend that you contact us directly so that IKEA has the opportunity to resolve your concerns. Consumers in the Czech Republic also have several alternative dispute resolution options available to them, and you can contact any of these mediators for assistance. The Czech Trade Inspection Authority (www.coi.cz). is the entity responsible for out-of-court dispute resolution.