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General Terms and Conditions - Second Life of Furniture

IKEA Česká republika, s. r. o. is a member of the IKEA Group and in its stores offers customersfurniture and a wide range of home accessories including services. For this purpose, IKEA Česká republika, s. r. o., with its registered address at Skandinávská 1, 155 00 Praha 5, ID no.: 27081052,registered in the Commercial Register kept by the Municipal Court in Prague, section C, file No. 94828 (the "Company"), hereby issues these General Terms and Conditions.These General Terms and Conditions - Second Life of Furniture enter into effect on 13 May 2021 and replace the previous version of the Terms and Conditions.The Company reserves the right to amend and supplement these General Terms and Conditions - Second Life of Furniture at its own discretion.Amendments or supplements to these General Terms and Conditions ("GTC") shall not apply to Purchase Agreements closed prior to the day on which such an amendment or supplement entered into effect.These GTC are governed by Act no. 89/2012 Coll., the Civil Codeand constitute an integral part of every Purchase Agreement concluded between the Company and its customers ("Customers").By sending an order for goods to a store ("Order"), the Customer confirms that they have read these Terms and Conditions and that they accept them without reservation.Delivery is realized by the Company for the Praha-Zličín store.The Company realizes delivery through its contractual partner Hral s. r. o. for the IKEA Ostrava, IKEA Brno and IKEA Praha-Černý Most stores (the "Delivery Company").The Company and the Customer conclude a Purchase Agreement on the basis of a sent Order and confirmation of the purchase price.

  • The Customer declares and warrants to the Company that the product contains no legal defect, that is, it is not encumbered by any lien, other usage right or any other third-party rights. The Customer further declares that they are not subject to the execution of a decision or enforcement proceedings, that the product is not subject to an enforcement order, that it is not subject to the execution of a decision on the sale of movable assets,and the product does not feature on a list of movable assets keptby a bailiff or executor. If the product is jointly owned by a married couple, the Customer declares that they have informed their husband/wife of their intention to sell the productunder the Purchase Agreement. The Customer is obliged to compensate the Company for any damage caused in the event that this declaration is untrue. The Customer further declares that the product was placed in a non-smoking environment.

  • The Customer bears liability for any defects which the product had at the time of its transfer   to the Company, with the exception of defects that the Company could have noticed while exercising due care when concluding the Purchase Agreement, unless the Customer conceals these defects from the Company, or assures the Company that they do not exist.In the event that any product defect is found for which the Customer bears liability, the Company shall be entitled to withdraw from the Purchase Agreement.

  •  The Customer undertakes to confirm their agreement with the offered price to the Company within 7 days of the making of an offer.Risk for the product shall be transferred to the Company at the moment of receipt of the product by the Company in the event that the Customer utilizes the delivery service. Afterwards, risk for the product shall be transferred to the Company at the moment of receipt of the Product from the Delivery Company

  • In the event that the Customer is unable deliver the product to the Company themselves, they shall utilize a delivery option offered by the Company, e.g. the Delivery Company. The price of delivery is set at 500 Kč and applies to Prague, the Central Bohemia Region, Brno and Ostrava. The price of delivery shall be deducted from the final price quoted to the Customer for the product. In the event that the Customer utilizes the offer of delivery, the discount card shall be given to the Customer on their next visit to the Customer Service department at the relevant store. The Customer is obliged to properly pack the product and prepare it for removal. If the Customer fails to do so, the Delivery Company may refuse to accept the product.

  • In addition to the reasons laid out in law or in other provisions of these GTC, including following the sale by the Company of the product to a new owner, the Company is authorized to withdraw from the Purchase Agreement if it emerges that any declaration made by the Customer in these GTC is untrue, irrespective of whether the Customer was aware of this at the time of concluding the Purchase Agreement or not. In the event that the Purchase Agreement is terminated, the Customer is obliged to take the product backfrom the Company within 5 (five) working days of the day of the cessation of the Purchase Agreement. In the opposite case, a storage fee in the amount of 80 Kč/day shall be charged. In such a case, the Customer is obliged to return the discount card (or the corresponding sum of money) to the Company.It is possible to withdraw from the delivery service up to 24 hours prior to the delivery time. Otherwise, the Customer is obliged to meet all costs associated with delivery.

  • The Company shall respond to Customers' queries at the telephone number: 234 567 890 or at every day, or at any of the Company's stores in the Czech Republic.

  • The Company shall process the personal data of the Customer, as stated in the Order, in accordance with valid regulations on the processing of personal data, for the purpose of fulfilling the contract, and for the period required for its fulfilment, the processing of any claims of the Customer due to defective performance, and if such processing is necessary in accordance with statutory regulations (and in particular tax regulations). The legal basis of processing is the contract concluded between the Customer and the Company. The recipients of personal data shall be the contractual partners of the Company charged with processing the Order.The provision of personal data is required for the conclusion of a contract. However, in the event that the Customer fails to provide their data for this purpose, it will not be possible to process the order.The Customer has the right of access to their personal data, as well as a right to its amendment, deletion, the restricting of its processing, its portability, or to raise an objection to its processing. The Customer can assert this right at the contacts below. The Customer has the right to submit a complaint to the supervisory body for the protection of personal data, which is the Office for Personal Data Protection, the address and contact data for which can be found at

  • The Company shall use the Customer's contact details for a customer satisfaction survey and to offer its products and services based on its justified interest. The Customer has the right to refuse such communication either when concluding the contract or at the contacts below. Personal data shall be stored for 1 year for the purposes of customer satisfaction surveys.

  • In writing to Ochrana osobních údajů, IKEA Česká republika, s. r. o., Skandinávská 15a, 155 00 Praha, or by email to 

  • The supervisory body is the Czech Trade Inspection Authority. Any consumer disputes between the Company and the Customer concerning liabilities from completed orders can be settled out of court. The competent body for the resolution of disputes is the Czech Trade Inspection Authority (