General Terms and Conditions - Removal of Goods

2. Removal and Preparation of Goods for Delivery

The Removal service is provided on the basis of an Order placed by the Customer. The Customer is bound by an Order at the moment of acceptance of the price for Removal. The owner of the goods is the Customer. Through an Order for Removal, the Company accepts the obligation to arrange the Removal of goods purchased by a Customer in an IKEA store in the Czech Republic - (the "Parcel") - to the store at which Removal was ordered. The Customer shall state in the Order the contact details necessary for successful delivery, i.e. their name, surname, telephone number, address of the place of Removal of the Parcel, the quantity and name of the delivered goods, and possibly their e-mail address, and agrees the date for Removal. The Company receives the Parcel intended for transport from the Customer at the place of Removal of the goods on the basis of the Order.

The Parcel must be dismantled and properly packed and prepared for Removal. If the Parcel is not packed, the Company may refuse to accept it. The Company bears no liability for any damage caused to the Parcel due to defective packaging if it has notified the Customer of such defective packaging.

3. Price of Removal

The price of Removal is stated in the current price lists of services available in stores and on the Company's website at www.IKEA.cz. When ordering at a store, the Customer pays the price of Removal at the check-out till of the IKEA store on the day of ordering Removal. Payment can be made in cash, by payment card, IKEA gift or refund card, or by transfer from an IKEA for Business account. If Removal is ordered remotely via the Customer Support Centre.

4. Removal of Parcel

The Company realises the Removal of the Parcel through the Carrier. The date and time of the Removal of the Parcel is set out in the order for the Removal. The Customer is obliged to ensure the delivery of disassembled and properly packed goods within this period.

At the place of Removal the Customer is obliged to ensure that sufficient space is made available at the entrance to the building, to the flat and in the corridors and ensure conditions for safe delivery.

Employees of the Carrier are obliged to comply with all the requirements arising
from the regulations on occupational safety (especially the use of work aids, work shoes, etc.).

5. Compensation for Damages and Assertion of the Right to Compensation

The Carrier is obliged to thoroughly check the Parcel for the number of received items and the condition of the Parcel upon receipt from the Customer. The Customer must be present during this inspection. In the delivery document, the Customer and the Carrier confirm with their signatures the correctness of the Parcel, i.e. that the correct number of pieces of goods has been received and that the Parcel is not visibly damaged. If the Parcel is incomplete or is visibly damaged, the Carrier shall place a record
of the incompleteness of or damage to the Parcel, with a description of the missing goods or damage caused, in the delivery document. The Customer has the right to compensation for damage caused to properly packed delivered goods in the period from the handover of the Parcel to the Carrier until the receipt of the goods by the Company.

When exercising the right to compensation for damages, the Customer shall submit to the Company a delivery document stating the completeness and integrity of the Parcel. The Company shall process asserted rights to compensation for damage within 30 days of their assertion. In the event of the loss or destruction of a Parcel during Removal, the Customer shall receive from the Company performance in the form of payment of money for the collected goods to the amount of its price at the time when it received it from the Customer for Removal.

The Company is not liable for delays Removal due to the provision of incomplete contact details by the Customer.

6. Withdrawal Fee

The Customer may withdraw from the contract for the Removal of goods, thereby cancelling the Removal. If the Customer withdraws from the contract for Removal less than twenty-four hours before the time of Removal, they shall be obliged to pay the Company a withdrawal fee to the amount of the price of Removal. In the event that the Customer requests repeated Removal, they shall be obliged to pay the price of the Removal again according to the Company's price list.

7. Information Service

The Company shall respond to Customers' queries at the telephone number: +420 296 181 650 or at IKEA.cz/napistenam every day, or at any of the Company's stores in the Czech Republic.

8. Privacy Policy

In accordance with the valid regulations on the protection of personal data, the Company shall process the personal data of the Customer as stated in the Order for the purposes of fulfilling the contract for the period necessary for its fulfilment, the processing of any claims asserted by the Customer due to defects, and in cases where such processing is required in accordance with statutory regulations (chiefly taxation regulations). The legal basis of such processing is the contract entered into between the Customer and the Company. The recipients of personal data are the contractual partners of the Company that facilitate fulfilment of the Order. The provision of personal data is required for the conclusion of the contract, but, in the event that the Customer does not provide their data for this purpose, the Order cannot be processed. The Customer has the right to access their personal data, the right to correct, delete or restrict its processing, the right to its transferability, and the right to object to its processing. The Customer may assert this right through the contacts listed below. The Customer has the right to submit a complaint to the supervisory body for the protection of personal data, which is the Czech Trade Inspection Authority, the registered address and contact data for which can be found at www.uoou.cz.

9. Customer Satisfaction Survey and Offers of Products and Services

The Company shall use the Customer's contact information for the purpose of a customer satisfaction survey and to offer its products and services on the basis of its justified interest. The Customer has the right to refuse such communication, either when entering into the contract or through the contacts listed below. Personal data shall be stored for one year for the purpose of assessing customer satisfaction.

10. Contacts for the Assertion of Rights

In writing at Privacy Policy, IKEA Česká republika, s.r.o., Skandinávská 15a, 155 00 Praha, or by e-mail at [email protected].

11. Closing Provisions

The authorised supervisory body is the Czech Trade Inspection Authority.
Any consumer disputes between the Company and the Customer with regard to the obligations arising from Orders may be resolved out of court. The subject of the out-of-court resolution of disputes is the Czech Trade Inspection Authority (www.coi.cz).