General Terms and Conditions for the Planning Service

1. Introductory provisions

IKEA Česká republika, s. r. o., belongs to the IKEA Group and in their department stores offers sale of furniture and wide range of home accessories to the customers, including services.

For this purpose IKEA Česká republika, s. r. o., registered seat Skandinávská 131/1, 155 00 Prague 5, Company ID: 27081052, incorporated in the Companies Register held by the Municipal Court in Prague, file C 94828 (hereinafter referred to as the “Company”), issue these General Terms and Conditions (hereinafter referred to as “GTC”), regulating basic terms and conditions for providing individual services to the customers.

These General Terms and Conditions for the Planning Service are effective since 1st April 2023 and replace the preceding wording of these GTC. The Company reserves the right to change and amend these General Terms and Conditions for Planning Service at its sole discretion. Changes and additions to these GTC will not apply to service orders made before the day on which such changes and additions become applicable. These GTC are governed by Act No. 89/2012 Coll., the Civil Code, and are an integral part of each work order concluded between the Company and its customers (hereinafter the “Customer”). By paying the order or confirming services by the Company (hereinafter the “Order”), the Customer agrees that he has been familiarized with the content of the GTC and accepts them without reservation.

Based on the Order, the Company and Customer conclude the work contract (hereinafter the “Service”).

If the Service order is made through the website, the Customer will immediately be sent an e-mail confirmation of this Order. Attached to the confirmation is the current version of the GTC as a PDF file.

The Company archives the concluded order only for the purpose of its successful fulfilment and of meeting any obligations regarding responsibility for defects, and it is not accessible to the Customer or third parties. The Order is concluded in the Czech language.

The Customer acknowledges that the Company is the exclusive distributor of the IKEA range in the Czech Republic and that the Company is not authorized to sell or distribute the IKEA range for the purpose of resale or rental by the Customer to third parties (in the wholesale mode), both in the Czech Republic, so abroad. By paying for the order, the Customer confirms and declares that he is purchasing the IKEA range, which is the subject of it, exclusively for his own use, that he is the end user of the goods purchased from the Company and that these goods will not be the subject of the Customer's business, in particular in the form of their resale to or rental to third parties
Based on the customer’s order, the Company will provide a service basedon a proposal created from IKEA’s offerings by the deadline indicated in the Order. The Planning service is provided by a professional employee of Company in a selected IKEA department store, planning studios or remotely, according to the selected preferences of the customer, and for a previously agreed time.

The customer shall ensure that from the time the proposal is completed, there will be no layout changes that might affect installation or assembly according to the proposal (such as masonry work, tiling, etc.). If such layout changes are made, the Company is not responsible if the installation or assembly is not possible according to the proposal. Based on the dimensions of the location of installation or assembly and additional information, there will be a meeting at a pre-agreed time. During the meeting, a proposal will be created in the IKEA planning application Plánovač.

After planning is completed, the Customer will receive a visualization of the proposal together with a list of the goods used and access data (login and password) to the IKEA Plánovač application, where the proposal and a purchase price calculation are saved. If interested, the Customer will also receive a preliminary price calculation for additional services (transport, installation, etc.).

After the proposal is completed, it is possible to request small adjustments free of charge (such as colour changes for doors, grates, worktops, etc.). If the request constitutes a fundamental change to the original proposal, such as due to different dimensions, this becomes a completely new, paid service. If the Customer purchases the project at the Company and shows at the cash register original proof of payment for the Service and an order stamped “Return of fee for Planning service”, he will receive a discount on the purchase price equivalent to the price paid for this service. The discount on the purchase price can be provided only once, regardless of how many times the Customer has used the Service.

Furniture, accessories and services that are part of the proposal created come from current offerings and prices for goods and services at the time the proposal is created. When a proposal is ordered, the offer and price of goods and services current at the time of the order are decisive.

A graphic proposal and price calculation from the IKEA Plánovač application does not guarantee availability of the goods in the warehouse.

Based on the dimensions delivered by the Customer for the location of the proposal and supplementary information, a meeting will be agreed on ahead of time at the space (IKEA department store or remote planning) indicated in the Order for services. For remote planning, the Customer is obligated to ensure that he is able to connect to the meeting by his own means. The customer is informed of technical requirements when ordering the service and then by e-mail after paying for remotely planned services.
The price of the Service is given in the Company’s currently valid price list, which is accessible at the department stores and at the website www.IKEA.cz. Order payment can be made at the department store in cash, with a credit/debit card, an IKEA card, or on credit. Payment of the Order online or at the IKEA planning location is possible by credit card or IKEA cards. The price that is binding for both parties is given in the Order.
From the time the Order is completed, the Customer is entitled to withdraw no later than 6 hours before the Service begins, without providing a reason, through the info line 234 567 890 or at www.ikea.cz/napistenam.To refund payments, the Company uses the same payment method that the Customer used to perform the original transaction, unless the Customer explicitly determines otherwise. The Customer will be subject to no additional expense.
The personal data will be processed for the purposes of the order execution for the period needed to its fulfilment, the resolution of possible claims of the Customer regarding the faulty fulfilment and further if it is required by the special regulations (especially by the tax law). The personal data will be processed on the basis of the contract between the Customer and the Company. The Data receivers will be the contractual partners of the Company providing the services needed for the order fulfilment and handling of complaints.

The provision of the personal data is required for the conclusion of agreement, but in the case the Customer won’t provide them, then the order cannot be executed.

The Customer has the right to access its personal data, the right to their rectification or erasure, possibly the right to restriction of their processing and the right to their portability and have the right to object to the processing.

The Customer can apply the rights on the contacts below. The Customer has the right to lodge the complaint at local supervisory authority, Úřad pro ochranu osobních údajů, the seat and the contacts are available on the website www.uoou.cz
The Company will use contact personal data of the Customer for the purpose of the satisfaction survey and to offer its goods and services on the legal basis of legitimate interest. The Customer has the right to opt out from such communication in the time of the contract conclusion or later on the contacts below. Personal data will be stored for 1 year for the purpose of evaluating customer satisfaction.
The Czech Trade Inspection Authority is the authority responsible for supervision. Possible disputes between the Company and the Customer regarding obligations arising from concluded Orders may be resolved out of court. The Czech Trade Inspection Authority is the subject for out-of-court dispute solution (www.coi.cz). It is also possible to use the online platform for resolving consumer disputes at https://webgate.ec.europa.eu/odr.