General Terms and Conditions for the Delivery of Goods up to a Maximum Weight of 50 kg
1. Opening Provisions
IKEA Česká republika, s.r.o. belongs to the IKEA Group and in its stores it offers customers the sale of furniture and a wide range of home accessories, including services.
For this purpose, IKEA Česká republika, s.r.o., with its registered office at Skandinávská 131/1, 155 00 Praha 5, tax ID no.: 27081052, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 94828 (the “Company”), issues these General Terms and Conditions (the “GTC”) for the provision of services to customers, which are governed by the basic terms and conditions for the provision of individual services.
These General Terms and Conditions for the Delivery of Goods up to a Maximum Weight of 50 kg enter into effect on 9 January 2020 and replace the previous version of these terms and conditions.
The Company reserves the right to amend and supplement these General Terms and Conditions for the Delivery of Goods up to a Maximum Weight of 50 kg at its own discretion.
Amendments to these General Terms and Conditions shall not apply to service orders placed before the effective date of such amendment.
These GTC are governed by Act no. 89/2012 Coll., the Civil Code, and constitute an integral part of every Contract for the Delivery of Goods up to a Maximum Weight of 50 kg that is concluded between the Company and its customers concerning goods purchased by the customer from the Company (the "Customer"). By signing the order for the service (the "Order"), the Customer confirms that they been acquainted with their content and accepts them without reservation.
Based on the Order, the Company and the Customer enter into a Contract for the Delivery of Goods up to a Maximum Weight of 50 kg (the "Service").
The Company realises delivery through its contractual partner: DPD, Direct Parcel Distribution CZ s.r.o. (the "Carrier").2. Delivery Order and Preparation of Goods for Delivery
Delivery is provided on the basis of an Order placed by the Customer. The Customer is bound by the Order at the moment of payment of the price of the Service. The Customer is the owner of the delivered goods. The Customer acquires ownership of the goods at the moment of payment.
Through an Order for the Service, the Company accepts the obligation to deliver the goods purchased by the Customer in an IKEA store in the Czech Republic (the "Delivery") to the address specified by the Customer in the order, not including the transfer of goods to higher floors.
Delivery parameters:
Maximum delivery weight: 50 kg
Maximum length (longest side) of Delivery: 175 cm
Maximum circumferential length of Delivery: 300 cm
Formula for calculating the circumferential length:
2 × width
+ 2 × height
+ 1 × length.
Formula for calculating the circumferential length of bars: circumference + length.
In the Order the Customer gives the necessary contact details for the successful transport of the Delivery, i.e. name, surname, telephone number, address of the place of delivery of the Delivery, quantity and name of the delivered goods and e-mail address. The Company accepts the Customer's order by giving them a document entitled "Price Quote".
The Company receives Deliveries intended for transport from the Customer at the premises of the Company in which they were purchased. The Delivery must be properly packed and ready for transport. If the Delivery is not packed, the Company will provide the Customer upon request with foil or other packaging material for packing the Delivery. Fragile goods made of glass, earthenware, porcelain and mirrors are excluded from delivery.
The Company bears no liability for damage caused to the Delivery due to defective packaging if it has notified the Customer of such defective packaging. The Company will provide the Customer, on request and free of charge, with the tools required to dismantle the goods and the foil, or other packaging material required to pack the Delivery and prepare it for transport.3. Price of the Service
The price of the Service is stated in the current price lists of services available in IKEA stores and on the Company's website at www.IKEA.cz.
The price of the Service is paid by the Customer at the check-out till of the IKEA store on the day of ordering the Service. Payment can be made in cash, by payment card, or by IKEA gift or refund card, via consumer credit or by transfer from an IKEA for Business account.4. Realisation of the Delivery
The Company realises the Delivery through the Carrier. The Company is obliged to ensure Delivery to the Customer within three working days of receipt of the Order. Delivery is realised between 09.00 am and 06.00 pm on working days. The Customer is informed of the exact delivery date by the Carrier by means of a short text message. The Customer has the right to agree another delivery date with the Carrier.
5. Compensation for Damage and Assertion of Claims for Payment
The Customer is obliged to thoroughly check the Delivery for the number of delivered pieces and the condition of the Delivery upon receipt from the Carrier. The Carrier will provide the Customer with a reasonable period of time for inspection. In the delivery document, the Customer confirms with their signature the correctness of the Delivery, i.e. that the correct number of pieces of the goods has been delivered and that the Delivery is not visibly damaged. If the Delivery is incomplete or is visibly damaged, the Customer shall place a record of the incompleteness of or damage to the Delivery, with a description of the missing goods or damage caused, in the delivery document. The record of the incompleteness of or damage to goods does not constitute a claim for damages. The Customer is entitled to compensation for damage caused to delivered goods in the period from the receipt of the Delivery by the Company from the Customer until the time of receipt of the Delivery by the Customer from the Carrier. When asserting the right to compensation for damage, the Customer shall submit to the Company a delivery document including, in the event of an incomplete or visibly damaged Delivery, a record of the incompleteness of or damage to the Delivery and, if applicable, photographic documentation of the damaged goods. The Company shall settle claims for compensation within 30 days of their assertion. In the event of the loss or destruction of a Delivery during transport, the Customer shall receive replacement goods from the Company. If this is not possible, the Company shall reimburse the Customer for the price of the goods at the time of their receipt from the Customer.
The Company bears no liability for delays to the Delivery due to failure to provide complete contact details on the part of the Customer. Subsequent claims for visible damage to and incompleteness of a Delivery caused during the delivery process shall be ignored if the Delivery is accepted by the Customer as perfect and complete.
These GTC do not apply to claims for defects in goods (i.e. for defects in goods not caused by delivery); Customers are referred to the Company's Claims Procedure.6. Withdrawal Fee
The Customer may withdraw from the Contract for Delivery, and thus cancel the Service.
If the Customer withdraws from the contract for delivery less than twenty-four hours prior to the delivery date, they are obliged to pay the Company a withdrawal fee in the amount of the price of the Service. The Company shall offset its receivable for the payment of the withdrawal fee against the Customer's receivable for the refund of the price of the Service. In the event that the Customer requests repeated delivery, they are obliged to pay the price of the Service again according to the Company's price list.7. Information Service
at the telephone number: +420 296 181 650 or at IKEA.cz/napistenam every day, or at any of the Company's stores in the Czech Republic.
8. Privacy Policy
In accordance with the valid regulations on the protection of personal data, the Company shall process the personal data of the Customer as stated in the Order for the purposes of fulfilling the contract for the period necessary for its fulfilment, the processing of any claims asserted by the Customer due to defects, and in cases where such processing is required in accordance with statutory regulations (chiefly taxation regulations). The legal basis of such processing is the contract entered into between the Customer and the Company. The recipients of personal data are the contractual partners of the Company that facilitate fulfilment of the Order.
The provision of personal data is required for the conclusion of the contract, but in the event that the Customer does not provide their data for this purpose, the Order cannot be processed.
The Customer has the right to access their personal data, the right to correct, delete or restrict its processing, the right to its portability, and the right to object to its processing. The Customer may assert this right through the contacts listed below. The Customer has the right to submit a complaint to the supervisory body for the protection of personal data, which is the Czech Trade Inspection Authority, the registered address and contact data for which can be found at www.uoou.cz.9. Customer Satisfaction Survey and Offers of Products and Services
The Company shall use the Customer's contact information for the purposes of a customer satisfaction survey and to offer its products and services on the basis of its justified interest. The customer has the right to refuse such communication, either when entering into the contract or through the contacts listed below. Personal data shall be stored for one year for the purpose of evaluating customer satisfaction.
10. Contacts for the Assertion of Rights
In writing at Privacy Policy, IKEA Česká republika, s.r.o., Skandinávská 15a, 155 00 Praha, or by e-mail at [email protected].
11. Closing Provisions
The authorised supervisory body is the Czech Trade Inspection Authority.
Any consumer disputes between the Company and the Customer with regard to the obligations arising from Orders may be resolved out of court. The subject of the out-of-court resolution of disputes is the Czech Trade Inspection Authority (www.coi.cz).