GTC - Delivery of Goods

1. Opening Provisions

IKEA Česká republika, s.r.o., belongs to the IKEA Group and in its stores it offers customers the sale
of furniture and a wide range of household accessories, including services. For this purpose, IKEA Česká republika, s.r.o., with its registered office at Skandinávská 1, 155 00 Praha 5, tax ID no.: 27081052, entered in the Commercial Register kept by the Municipal Court in Prague,
Section C, File 94828 (the "Company”) issues these General Terms and Conditions (the "GTC") for the provision of services to customers, which regulate the basic conditions for the provision of individual services. These General Terms and Conditions for the Delivery of Goods enter into effect on 16 May 2023 and replace the previous version of these Terms and Conditions. The Company reserves the right to amend these General Terms and Conditions for the Delivery of Goods at its own discretion. Amendments to these General Terms and Conditions shall not apply to service orders placed before the effective date of such amendment. These GTC are governed by Act no. 89/2012 Coll., the Civil Code and constitute an integral part of every Contract for the Delivery of Goods that is concluded between the Company and its customers concerning goods purchased by a customer from the Company (the "Customer"). By signing the service order (the “Order”) , the Customer confirms that they have been acquainted with their content and accepts them without reservations. Based on the Order, the Company and the Customer enter into a contract
for delivery at the store of the Company (the "Service"). Delivery is provided by the Company for the IKEA Praha-Zličín store. The Company provides delivery through its
contractor Hral s.r.o. (the “Carrier”) for the IKEA Ostrava, IKEA Brno and IKEA Praha-Černý Most stores.

2. Delivery Order and Preparation of Goods for Delivery

Delivery is provided on the basis of an Order by the Customer. The Customer is bound by the Order at the moment of payment of the price of the Service. The owner of the delivered goods is the Customer. The Customer acquires ownership of the goods at the moment when, as the purchaser, they receive the goods from the Company, as the vendor.

By ordering the Service, the Company accepts the obligation to deliver the goods purchased by the Customer in an IKEA store in the Czech Republic - (the "Parcel") - to the address specified by the Customer in the Order (max. one residential flat). The Customer shall state in the Order the contact details required for the successful delivery of the Parcel, i.e. name, surname, telephone number, address of the place of delivery of the Parcel, quantity and name of the delivered goods, or e-mail address, and agree on the date of delivery of the Parcel. When ordering the Service, the Customer shall state whether they are interested in the removal and disposal of old furniture.

The Company shall hand over the document marked "Order" to the Customer and accept the Order at the moment of its payment. The Company receives the Parcel intended for delivery from the Customer at the premises of the Company in which it was purchased. The Parcel must be properly packed and ready for delivery. The Company bears no liability for damage caused to the Parcel due to defective packaging if it has notified the Customer of the defective packaging. The Company will provide the Customer, on request and free of charge, with the tools required to dismantle the goods and the foil, or other packaging material required to pack the Parcel and prepare it for delivery.

3. Price of the Service

The price of the Service is stated in the current price lists of services, which is available
in stores and on the Company's website at www.IKEA.cz. The Customer shall pay the price of the Service at the check-out till of the IKEA store on the day of ordering the Service. Payment can be made in cash, by payment card, IKEA gift or refund card via consumer credit or by transfer from an IKEA for Business account. The price for the removal and disposal of old furniture is stated in the current price lists available in stores and on the Company's website at www.IKEA.cz and is valid only if it is for the same type and quantity of furniture for which Customer has ordered the Service. Old furniture must be dismantled and ready for removal at the place of delivery of the Parcel.

If your zip code does not belong to the Delivery Zone of the selected store, you will be charged a fee of CZK 3,000 (see Delivery Zones below)

Delivery zones
Open PDF (1.41 MB)

4. Realisation of the Delivery

4. Delivery of the Parcel

The Company realises the Parcel through the Carrier. The Carrier shall notify the Customer by telephone or a short text message of the expected date and time of delivery of the Parcel on the day before delivery of the Parcel. The Customer is obliged to ensure receipt of the Parcel at this
time. The Service is provided in the Czech Republic only. Delivery of the Parcel to its destination requires a paved access road at the site. The Customer is obliged to ensure that there is
sufficient space for the safe delivery of the Parcel at the entrance to the house and flat and in the corridor at the place of delivery of the Parcel. Employees of the shipping company are obliged to comply with all requirements arising from occupational safety regulations (in particular the use of working equipment, work shoes, prohibited entry to non-approved premises, etc.).

5. Compensation for Damages and Assertion of the Right to Compensation

5. Compensation for Damage and Assertion of the Right to Compensation

The Customer is obliged to thoroughly check the Parcel upon receipt from the Carrier for the number of delivered pieces and the condition of the Parcel. The Carrier will provide the Customer with a reasonable time for inspection.

In the Delivery Note, the Customer confirms with their signature the correctness of the Parcel, i.e. that the correct number of pieces of goods has been delivered and that the Parcel is not visibly damaged. If the Parcel is incomplete or is visibly damaged, the Customer shall place a record of the incompleteness of or damage to the Parcel, with a description of the missing goods or damage caused, in the delivery document A record of incompleteness or damage to the goods does not constitute a claim for damages.

The Customer is entitled to compensation for damage caused to delivered goods in the period from the receipt of the Parcel by the Company from the Customer until the time of receipt of the goods by the Customer from the Carrier. When asserting the right to compensation for damage, the Customer shall submit to the Company a Delivery Note including, in the event of an incomplete or visibly damaged Parcel, a record of the incompleteness of or damage to the Parcel, and, if applicable, photographic documentation of the damaged goods. The Company shall process asserted rights to compensation for damage within 30 days of their assertion.
In the event of loss or destruction of the Parcel during the delivery process, the Customer
shall receive replacement goods from the Company. If this is not possible, the Company shall reimburse the Customer for the price of the goods at the time
of their receipt from the Customer.

The Company bears no liability for delays in the delivery of the Parcel due to failure to provide complete contact details on the part of the Customer. Subsequent claims for visible damage to and incompleteness of the Parcel caused during transport shall be ignored if the Parcel is accepted
by the Customer as perfect and complete. These GTC do not apply to claims for defects in goods (i.e. for defects in goods not caused during the delivery process) ; Customers are referred to the Company's Returns policy.

6. Withdrawal Fee

The Customer may withdraw from the contract for delivery and thus cancel the Service.
If the Customer withdraws from the contract for delivery less than twenty-four hours
before the delivery date, they are obliged to pay the Company a withdrawal fee
to the amount of the price of the Service. The Company shall offset its receivable
for the payment of the withdrawal fee against the receivable of the Customer for the refund of the price of the Service. In the event that the Customer requests repeated delivery,
they are obliged to pay the price of the Service again according to the Company's price list.

7. Information Service

8. Privacy Policy

In accordance with the valid regulations on the protection
of personal data, the Company shall process the personal data of the Customer as stated
in the Order for the purposes of fulfilling the contract for the period
necessary for its fulfilment, the processing of any claims asserted by the Customer
due to defects, and in cases where such processing is required
in accordance with statutory regulations (chiefly taxation regulations). The legal
basis of such processing is the contract entered into between the Customer
and the Company. The recipients of personal data are the contractual partners
of the Company that facilitate fulfilment of the Order. The provision of personal
data is required for the conclusion of the contract, but in the event that
the Customer does not provide their data for this purpose,
the Order cannot be processed. The Customer has the right to access his
personal data, the right to correct, delete, restrict
their processing and their transferability or to object
to their processing. The Customer may assert this right
through the contacts listed below. The Customer has the right to submit a complaint
to the supervisory body for the protection of personal data, which
is the Office for Personal Data Protection, the registered address and contact data for which
can be found at www.uoou.cz.

9. Customer Satisfaction Survey and Offers of Products and Services

The Company shall use the Customer's contact information for the purposes of a
customer satisfaction survey and to offer its products and services
on the basis of its legitimate interest. The Customer has the right
to refuse such communication, either when entering into the contract or
through the contacts listed below. Personal data shall be stored for one year for the purposes of
evaluating customer satisfaction.

10. Contacts for the Assertion of Rights

11. Closing Provisions