General Terms and Conditions for Assembly and Installation

1. Opening Provisions

IKEA Česká republika, s.r.o., belongs to the IKEA Group and in its stores it offers customers the sale of furniture and a wide range of household accessories, including services.
For this purpose, IKEA Česká republika, s.r.o., with its registered office at Skandinávská 131/1, 155 00 Praha 5, tax ID no.: 27081052, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 94828 (“IKEA”), issues these General Terms and Conditions for the provision of services to customers, which are governed by the basic terms and conditions for the provision of individual services.
These General Terms and Conditions ("GTC") for Assembly and Installation enter into effect on 1 October 2020 and replace the previous version of these conditions.
The Company reserves the right to amend and supplement these General Terms and Conditions for Assembly and Installation at its own discretion. Amendments or supplements to these General Terms and Conditions shall not apply to service orders placed before the effective date of such amendment or supplement.
These GTC are governed by Act no. 89/2012 Coll., the Civil Code, and constitute an inseparable part of the contract for the realisation of assembly entered into between the Company and its customers concerning goods purchased by the customer
from the Company (the "Customer"). By signing an order for a service (an "Order"), the Customer confirms that they have been acquainted with their content and accepts them without reservation. Based on the Order, the Company and the Customer enter into a contract for work for the realisation of assembly at the store of the Company (the "Service").
The Company provides assembly and installation through its co-workers, at the IKEA Ostrava store, or through its contractual partner (the “Assembly Company”) STODAPO, s.r.o., at the IKEA Brno store, or A-Techwood Design, s.r.o., at the IKEA Praha-Černý Most and IKEA Praha-Zličín stores.

2. Ordering the Assembly Service

The subject of this order is exclusively the assembly of goods at the place specified by the Customer on the basis of an order placed. The Company bears no liability if it is not possible to actually install, fasten or hang goods in the premises designated by the Customer (e.g. due to unevenness and unsuitable wall material). This liability shall be borne by the Customer.
The Company bears no liability for any obligations of the Customer in relation to the purchase of goods (e.g. purchase of a sufficient quantity of goods, all necessary components to perform the assembly, etc.). By accepting this order, the Company accepts the obligation to ensure the assembly of furniture, including accessories purchased in the IKEA store, or its fastening to or hanging on walls.

3. Assembly/Installation

The Customer shall provide the goods intended for installation, including all components needed to realise installation, in good, undamaged and complete condition, clearly stored at the destination on the agreed installation date. The Customer shall store the goods until the time of installation under conditions of constant room temperature and humidity. They shall also provide the installation team with access to a power supply (220 V) and running water throughout the installation process. For technical reasons, it is necessary to perform installation at a minimum temperature of 18 °C. The Customer shall provide the Company with all cooperation necessary to realise installation and shall provide a container for storing waste and/or sorted waste. In the event that a container is provided, the installation company shall dispose of the waste. If a container is not provided, the installation company shall sort the waste so that it is ready for removal by the Customer. The installation company can also accompany the Customer to the nearest collection centre. The Customer shall also be present throughout the installation process, or ensure the presence of a Responsible Person (person over 18 years of age, authorised by the Customer, who represents the Customer in the installation, and who understands and can approve any changes to the installation plans. The Responsible Person signs the Handover Protocol after the completion of installation on behalf of the Customer). In the event of downtime incurred for reasons on the part of the Customer, the Company is entitled to demand compensation to the amount of 500 Kč for every started hour of downtime of each employee of the Installation Company or the Company (the “Installer”).
If the goods are to be fastened to or hung on a wall, the Customer is obliged, to the extent that can be fairly requested, to make sure of the nature and course of distributors of the relevant amenities, the load-bearing capacity of walls and any specific aspects (e.g. by inquiring with the owner or manager of the building, including information on work restrictions at weekends, public holidays and at night) before the start of work. Prior to the start of installation work the Customer must inform the Company or the Installation Company of all facts relevant to installation.
Prior to placing a binding order for installation work, the Customer must perform a precise measurement and include the dimensions in the plan. The Customer can order measurement from the Company or can arrange it themselves. In the event that measurement is performed by the Company, the Company shall bear liability for the correctness of the measurement. In the event that the Customer measures the space themselves, they shall bear full liability for the measurement and exact specifications for assembly work.
The Customer must ensure that no changes are made to the layout, and which might affect works (e.g. masonry, tiling work etc.), from the time of measurement to the execution of installation work. If such changes to the layout are made, the Company bears no liability for failure to perform the installation work. The Customer shall ensure that the installation process is not disturbed by other construction or similar works at the place of installation of the goods. The Customer must also provide parking at the installation site and, if parking is charged, they shall bear the costs associated with it.

The Company and the Installation Company shall not be liable for installation defects caused by defective or incomplete goods or their unsuitable nature if the Customer has been notified of this fact without undue delay and the Customer has nevertheless insisted on installation. In such a case, the Company is entitled to withdraw from the contract for work for the installation. The Company also bears no liability for any defects and damage caused by the concealment of facts relevant to the installation (see above).
If the installation work can be performed at the Customer's request or as a result of other circumstances for which the Company is not liable, while incurring incremental costs only, the Company is entitled to charge the Customer for these incremental costs only if it has notified the Customer without undue delay and informed them of the cost.
If the installation work cannot be performed, either in whole or in part, due to circumstances on the part of the Customer, the Company is entitled to claim from the Customer compensation for damage that be incurred by the Company as a result.
Appliances will only be connected to existing connections that are in technically perfect condition, freely accessible, and if it is possible to reach the installation site specified by the Customer with the connection hoses, cables, etc. of the device that is to be connected to these connections. The Customer must ensure that all connections that are necessary in relation to this remain freely accessible on the agreed day of installation. The Customer decides whether to use their own consumables or those of the Installation Company/the Company. The appliances shall be connected within 48 hours of the completion of carpentry work.
The Customer is obliged to confirm proper installation in writing. Obvious, visible damage must be reported immediately and recorded in the handover protocol.
Entry in the handover protocol for installation does not represent an automatic claim for damages. When asserting the right to compensation for damages, the Customer shall submit to the Company a handover protocol of the installation containing the aforementioned record of visible damages, the course of work and others, and, if applicable, photographic documentation of the current condition.
The Company shall settle the asserted right to compensation for damages within 30 days of its assertion.

4. Price of Installation Work

In the event that the service is performed by the Company with the assistance of an Installation Company, the price for the assembly and installation of kitchen or bathroom furniture shall be paid by the Customer in cash on the spot after the service has been performed. At the IKEA store the customer shall only pay a deposit of 2000 Kč, which is refundable by the installation company prior to the start of the actual assembly and installation work. The Customer shall pay the price for the assembly of other furniture, as well as the price for the installation of kitchen and bathroom furniture, at the IKEA store if the service is performed by the Company.

The price for installation is stated in the Company's current valid price list, which is available in stores and on the IKEA website (www.IKEA.cz). The basic installation price does not include glued joints, special anchors, plasterboard anchors, special anchors and special installation material such as gas hoses, seals, valves, which are separately charged and payable in cash when handing over assembly work, in the case of an Installation Company; in case of payment to the Company, a payment link is sent to the Customer. The Installer shall notify the Customer of payments exceeding the basic price of installation and inform them of the amount.

The price of any installation that is not stated in the Company's current valid price list, the order for installation works, or the price for works that were agreed upon during the provision of installation (atypical works that were determined only during installation). and shall be payable in cash upon handover of the installation work; in the case of payment to the Company, a payment link is sent to the Customer.

5. Other Arrangements

The Customer shall perform all legal actions, as well as submit queries, etc., related to installation work, exclusively with respect to the Company. This applies in particular to complaints about defects in installation work. Any legal actions performed against third parties (the Installation Company, Installer, etc.) concerning installation work are not legally binding on the Company.
In the event that the Customer cancels a signed Binding Order and withdraws from the contract for work less than 72 hours prior the start of the Service (such withdrawal is possible only through the Customer Support Centre), or fails to comply with the conditions for realisation of the service (e.g. is not present, site is not ready for construction work, etc.), the Customer must pay the Company a penalty to the amount of 1000 Kč in the case of assembly work on other furniture. This penalty shall be offset against the price paid for the service. In the case of the assembly and installation of kitchen or bathroom furniture, the Customer shall pay the Company a penalty to the amount of 2000 Kč, which shall be offset against the paid deposit or paid if the service is performed by the Company.

6. Guarantee Conditions and Claims

The Contractor shall provide a guarantee for the quality of installation work for 24 months from the handover of the completed installation.
The Company's Rules of Procedure apply similarly to complaints about installation work. However, the Customer is not entitled to request a replacement installation if the object of installation cannot be returned or handed over to the Company.

7. Information Service

The Company shall respond to Customers' queries at the telephone number: +420 296 181 650 or by e-mail at: IKEA.cz/napistenam every day from 09:00 am to 09:00 pm, or at any of the Company's stores in the Czech Republic.

8. Privacy Policy

In accordance with the valid regulations on the protection of personal data, the Company shall process the personal data of the Customer as stated in the Order for the purposes of fulfilling the contract for the period necessary for its fulfilment, the processing of any claims asserted by the Customer due to defects, and in cases where such processing is required in accordance with statutory regulations (chiefly taxation regulations). The legal basis for processing is a contract entered into between the Customer and the Company. The recipients of personal data shall be the contractual partners of the Company that facilitate fulfilment of the Order.
The provision of personal data is required for the conclusion of a contract, but in the event that the Customer does not provide their data for this purpose, the Order cannot be processed. The Customer has the right to access their personal data, the right to correct, delete or restrict its processing, the right to its transferability, and to object to its processing. The Customer may assert this right through the contacts listed below. The Customer has the right to submit a complaint to the supervisory body for the protection of personal data, which is the Czech Trade Inspection Authority, the registered address and contact data for which can be found at www.uoou.cz.

9. Customer Satisfaction Survey and Offers of Products and Services

The Company shall use the Customer's contact information for the purpose of a customer satisfaction survey and to offer its products and services on the basis of its justified interest. The Customer has the right to refuse such communication, either when entering into the contract or through the contacts listed below. Personal data shall be stored for one year for the purpose of assessing customer satisfaction.

10. Contacts for the Assertion of Rights

In writing at Privacy Policy, IKEA Česká republika, s.r.o., Skandinávská 15a, 155 00 Praha, or by e-mail at [email protected].

11. Closing provisions

The authorised supervisory body is the Czech Trade Inspection Authority. Any consumer disputes between the Company and the Customer regarding obligations arising from concluded Orders may be resolved out of court.
The subject of out-of-court dispute resolution is the Czech Trade Inspection Authority (www.coi.cz).