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Pick up Points for bulkier packages within the whole of Czechia

The Pick up Points for online shopping have no limitation of the order’s weight (unlike delivery to PPL Parcelshops), so you can collect even a very heavy and bulky purchase there.

How it is working?

Price list

Pick up points

  • <1 500 Kč | 149 Kč
  • 1 501 – 3 000 Kč | 199 Kč
  • >3 001 Kč | 299 Kč

Mobile pick up points

  • < 1 500 Kč | 99 Kč
  • 1 501 – 3 000 Kč | 149 Kč
  • > 3 001 Kč | 199 Kč

Lockers

  • < 1 500 Kč | 49 Kč
  • 1 501 – 3 000 Kč | 99 Kč
  • >3 001 Kč | 199 Kč

Looking for a pick up point that is closer to you?

In addition to 10 Pick up Points for larger shipments, it is possible to have small packages up to 30 kg sent to one of the PPL Parcelshops. Find more information about Parcelshop service.

Brno

Skandinávská 4, 619 00 Brno - Dolní Heršpice
Show on map

Opening hours:
Monday – Sunday: 9:00 – 21:00

The lockers are located in the car park opposite the entrance to the IKEA store.
Opening hours: Monday – Sunday: 0:00 – 24:00

Cheb – mobile pick up point

Orders can be picked up at parking lot at the Prim gas station from vehicle marked with our partner's logo HRAL s.r.o.
GPS:
50.07930230164656, 12.380290888940285

Pivovarská 1677, 350 02 Cheb

Opening hours:
Tuesday: 14:00 – 15:00
Saturday: 15:00 – 16:00

The goods will be delivered to the pick up point from IKEA Praha-Zličín. When checking the availability of product, please select IKEA Praha-Zličín store.

České Budějovice

České Vrbné 2350, 370 11 České Budějovice
Each pickup point is marked our partner's logo HRAL s.r.o. (Show on map)

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The goods will be delivered to the pick up point from IKEA Praha-Zličín. When checking the availability of product, please select IKEA Praha-Zličín store.

Frýdek-Místek – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o. (Show on map)

Příborská 2270, 738 01 Frýdek-Místek

Day and time slots:
Wednesday, Saturday: 15:00 – 16:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Havířov – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o. (Show on map)

Železničářů 1303/8, 736 01 Havířov

Day and time slots:
Wednesday, Saturday: 09:00 – 10:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Hradec Králové

New TEMPORARILY address for your orders from 1. 3. 2022 until further notice:
Vážní 908, 500 03 Hradec Králové - Slezské Předměstí

Each pickup point is marked our partner's logo HRAL s.r.o.

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Praha-Černý Most. When checking the availability of your product, please select IKEA Praha-Černý Most store in the product detail.

Jihlava

Pelhřimovská 70, 586 01 Jihlava
Each pickup point is marked our partner's logo HRAL s.r.o.
(The map is being prepared).

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Brno. When checking the availability of your product, please select IKEA Brno store in the product detail.

Karlovy Vary – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o.
GPS: 50°13’30.8”N 12°49’28.1”E. (The map is being prepared).

Chebská 370/81A, 360 06 Karlovy Vary

Opening hours:
Tuesday: 17:00 – 18:00
Saturday: 18:00 – 19:00

The purchased goods will be delivered to the Pick up Point from IKEA Praha-Zličín. When checking the availability of your product, please select IKEA Praha-Zličín store in the product detail.

Karviná – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o. (Show on map)

tř. 17. listopadu 883/2a, Ráj, 734 01 Karviná

Day and time slots:
Wednesday, Saturday: 11:00 – 12:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Krnov – mobile pick up point

Orders can be picked up in front of soccer stadium from our vehicle marked with our partner's logo HRAL s.r.o.
GPS:
50°05'42.1"N 17°41'55.8"E. (The map is being prepared).

Petrovická, 794 01 Krnov

Day and time slots:
Thursday, Sunday: 15:00 – 16:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Liberec

České mládeže 1079, 460 06 Liberec
Each pickup point is marked our partner's logo HRAL s.r.o. (Show on map)

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Praha-Černý Most. When checking the availability of your product, please select IKEA Praha-Černý Most store in the product detail.

Nový Jičín – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o.
GPS: 49°36'06.7"N 18°00'22.1"E (The map is being prepared).

Dukelská 672, 742 42 Šenov u Nového Jičína

Day and time slots:
Thursday, Sunday: 11:00 – 12:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Olomouc

Holická 1237/32, 779 00 Olomouc
Each pickup point is marked our partner's logo HRAL s.r.o. (Show on map)

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Brno. When checking the availability of your product, please select IKEA Brno in the product detail.

Ostrava

Rudná 110, Ostrava 700 30 - Zábřeh
Show on map

Opening hours:
Monday – Sunday: 9:00 – 21:00

Plzeň

Domažlická 1181/180B, 318 00 Plzeň – Skvrňany
Each pickup point is marked our partner's logo HRAL s.r.o. (Show on map)

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Praha-Zličín. When checking the availability of your product, please select IKEA Praha-Zličín store in the product detail.

Praha – Černý most

Chlumecká 664/10, Praha 9
Show on map

Opening hours:
Monday – Sunday: 9:00 – 21:00

The lockers are located on the rigt side when leaving the store.
Opening hours: Monday – Sunday: 0:00 – 24:00

Praha – Zličín

Skandinávská 131/1, Praha 13
Show on map

Opening hours:
Monday – Sunday: 9:00 – 21:00

The lockers are located on the left side when leaving the store.
Opening hours: Monday – Sunday: 0:00 – 24:00

Třinec – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o. (Show on map)

Frýdecká 77, 739 61 Třinec

Day and time slots:
Wednesday, Saturday: 13:00 – 14:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Ústí nad Labem

Žižkova 722/67, 400 01 Ústí nad Labem
Each pickup point is marked our partner's logo HRAL s.r.o. (The map is being prepared).

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Praha-Černý Most. When checking the availability of your product, please select IKEA Praha-Černý Most store in the product detail.

Valašské Meziříčí – mobile pick up point

Orders can be picked up at a car park by Tesco from our vehicle marked with our partner's logo HRAL s.r.o.
GPS: 49°29'10.2"N, 17°57'47.0"E (The map is being prepared).

Masarykova 873, 757 01 Valašské Meziříčí

Day and time slots:
Thursday, Sunday: 09:00 – 10:00

The goods are delivered to these Pick up Points from IKEA store Ostrava. Therefore, when checking the availability in the product detail, please choose the Ostrava store.
Due to capacity reasons, it is not possible to return the goods at these mobile pick up points within 14 days of receiving the order. If you want to return your purchase, you have to do so in IKEA Ostrava store.

Zlín

Jateční 169​, ​760 01 Zlín
Each pickup point is marked our partner's logo HRAL s.r.o. (Show on map)

Opening hours:
Tuesday, Wednesday, Thursday, Friday: 14:00 – 19:00
Saturday: 9:00 – 14:00

The purchased goods will be delivered to the Pick up Point from IKEA Brno. When checking the availability of your product, please select IKEA Brno in the product detail.


How to shop online and pick up an order

Instructions for picking up an order from a Pick up Point:

1. Shop online

Choose the products you want, place them in the shopping bag, then select the Click & Collect option in a Pick up Point.  Choose the collection date.

2. Wait for the email

As soon as your order is ready, we will send you an SMS with confirmation and PIN code, exact address and date and time for pick up of the order.

3. Pick up your order

Go to your chosen Pick up Point. It’ll be clearly signposted, so you won’t have any trouble finding it.


FAQ

  • An IKEA Pick up Point is a place where you can collect goods you have ordered on the IKEA website.

    Your ordered goods will be waiting for you at the chosen place at our partner HRAL s.r.o.. We can hand over the goods to you only with the PIN code you received with confirmation SMS.

  • Add products to the shopping bag and select the Click&Collect option. Then choose a Pick up Point.* As soon as your order is ready to be collected, you will receive an e-mail with all necessary information.

    * Ústí nad Labem, Hradec Králové and Liberec Pick up Points: Goods are delivered to the Pick up Point from the IKEA Praha-Černý Most store – if you want to check the availability of products, select IKEA Praha-Černý Most store.

    Jihlava, Zlín and Olomouc Pick up Points: Goods are delivered to the Pick up Point from the IKEA Brno store – if you want to check the availability of products, select IKEA Brno store.

    Karlovy Vary, České Budějovice and Plzeň Pick up Points: Goods are delivered to the Pick up Point from the IKEA Praha-Zličín store – if you want to check the availability of products, select IKEA Praha-Zličín store.

    Mobile pick up points (Moravian-Silesian Region): Goods are delivered to the Mobile pick up points from the IKEA Ostrava store - if you want to check the availability of products, select IKEA Ostrava store.

  • Price: Pick up points

    • up to 1 500 Kč – price 149 Kč
    • 1 501 – 3 000 Kč – price 199 Kč
    • over 3 001 Kč – price 299 Kč
  • Orders can be left at a Pick up Point for a maximum of 3 operating days (with the exception of mobile pick up points in the Moravian-Silesian region). It is not possible to pay for having the goods stored for a longer period of time. After three days you will be contacted by co-workers from Customer Support Centre, who will either cancel the order or agree on different procedure with you.

    For mobile pick up points:
    Please pick up your order in the date and time you have selected when creating the order. Otherwise your order will be cancelled and the money will be returned to the credit card with which you paid for the order.

  • You can choose from the entire range of IKEA products, with the exception of specific products such as plants, IKEA FOOD, metered fabrics, selected products from limited collections or fragile goods. There is no limit to the volume or weight of orders.

  • Yes, it is possible. To collect the order you need to know:

    • number of the order
    • customer’s name
    • PIN code sent with confirmation SMS
  • Small packages up to 30 kg can also be picked up in one of 2 500 Parcelshops.

  • In the Pick up Point (except for the mobile pick up points in the Moravian-Silesian region) you may return only the goods you have collected here within the 14day option of the withdrawal from the purchase contract. Please, always contact IKEA Customer Support Centre. If you want to return products within 365 days after purchase because you’ve changed your mind, it is necessary to do it at IKEA store.

    Claims for IKEA products and services will be handled by Customer Support Centre, just fill out the Return form, call at 234 567 890 or send an email: IKEA.info.cz@IKEA.com.

    For mobile pick up points:
    For capacity reasons it is not currently possible to return goods to this Pick up Point within 14 days after its collection.

  • Hygiene measures are governed by current government directives. When collecting goods in person, it is essential to comply with valid hygiene measures, and in particular to keep your mouth and nose covered (FFP2 or KN 95 respirator) and keep a distance of at least 2 metres from other people.