Skip to main content
EN CZEnglish

IKEA Returns

This page helps you with how to make a return at IKEA. Our IKEA 365-day return policy means you can try our products at home and easily return them for an exchange or refund.

A couple looking at their new sofa that doesn't fit and needs to be returned

How to make a return at IKEA

We’ve simplified our IKEA return policy so that there are just three key things to remember about making a return to us. One: you have 365 days to do it, whether your product is new and packaged, or opened and assembled. Two: bringing your receipt smooths the process. Three: you can always return it to any IKEA store, no matter where you bought it. 

 

We have detailed pages about the IKEA return policy, IKEA guarantees and IKEA claims, to help you along the way.​

In-store returns to IKEA

Our Exchanges & Returns area is where to head when you want to return anything to our stores. Because our 365-day return policy is simple, the process is usually smooth – especially if you bring your receipt and arrange an Express return online beforehand.​

Express returns

If you have your receipt or order number handy, follow the link  below and enter your details to receive your Express return barcode. This will make your journey at the Returns counter much quicker.

How to use it?

  1. Prepare your receipt number and your details
  2. Select up to 10 products to return
  3. Submit the form and wait for the confirmation email and SMS
  4. Come to the chosen department store within 14 days and don't forget to bring your proof of purchase and the products in the original packaging

Returns at PPL Parcelshops

Does it take you too long to get to your local IKEA store? You can now return the goods using PPL Parcelshops. Just pack the goods, fill in the online form and bring the package to the PPL Parcelshop of your choice.

How to use it?

  1. Prepare your receipt number and your details
  2. Fill in the form and print the return label you will receive by email
  3. Pack the goods carefully to prevent damage during transport and affix the label to the package
  4. Deliver the package to the PPL Parcelshop of your choice
  5. The maximum size of the package is 100×50×50 cm. The sum total of the circumference and length shall not exceed 300 cm. The maximum weight shall not exceed 30 kg
  6. You will get the refund within 7 days of delivery to IKEA

The fee for returning a product via parcel service is CZK 99. This fee will be deducted from the price of the returned goods. Claims can be submitted only in one of the IKEA stores.

Cancelling an IKEA order​  

For orders not yet dispatched, you can cancel through the IKEA Track and Manage my order page. For dispatched orders, simply cancel by contacting IKEA Contact Centre

For online orders, we offer a 14-day cancellation policy. If you cancel the order within 14 days of its delivery/collection, we will fully refund your payment, including the delivery/collection fee.​

When contacting us, please have your order number ready.

Refunds for returned goods

Refund for online purchases

The amount will be credited to your account approximately 14 days after we receive and inspect the returned goods. The money will be refunded to you using the same payment method that was originally selected.

Refund for returns at an IKEA store

The amount will either be refunded immediately to a digital refund with three years validity or refund card with unlimited validity, which you can use immediately to purchase other goods, or by the same method that was originally used to pay for the goods (cash, bank account). If the original payment was made by debit/credit card, you will need to present the card to the terminal when requested by the Customer Service department employee. In this case, the refund is usually credited within 3 days.

Refunds via PPL Parcelshop

To return a product, drop off the securely packaged parcel at your chosen PPL Parcelshop after completing the return form (odkaz na to). The money will be refunded to you approximately 7 days after it is delivered to IKEA.

Refunds for claimed goods

Refund for online claims

If your claim is approved and results in a refund, we will agree with you on the refund method—you can choose between a digital refund card with three years validity, which will be sent to your email, or a refund using the same payment method originally selected. In both cases, the refund will be processed approximately 14 days after the claim is closed.

Refund for claims in person at an IKEA store

If your claim is approved, the amount will be refunded immediately to a digital refund with three years validity or refund card with unlimited validity, which you can use immediately to purchase other goods, or by the same method that was originally used to pay for the goods (cash, bank account refund). If the original payment was made by debit/credit card, you will need to present the card to the terminal when requested by the Customer Service department employee. In this case, the refund is usually credited within 3 days.

If you do not see the refunded amount in your account within 14 days, please contact us in person or via the chat available on the "Contact Us" page at the bottom right.

Frequently asked questions

Some of your returns-related questions will be covered on our guarantees page, claims page or return policy page. All the other questions we’re asked most often are covered here.