Our IKEA return policy
We’ve detailed everything about our generous IKEA return policy – which is the same for all customers and all channels – on this page.
At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home, office or garden, just isn’t. Returning a product to us is convenient and hassle-free, no matter how or where it’s bought. You can return any product via any available channel.
Returning unopened IKEA products
You can return anything unopened IKEA product within 365 days, for a full refund. No rush, no complicated conditions. It’s best to bring your proof of purchase – but if you can’t find it, we’ll help you locate your digital receipt.
Returning opened IKEA products
We think everyone should be able to test out any product, so we take back opened products within 365 days – even assembled ones. Just show us your receipt for a full refund.
IKEA products that can’t be returned
Only dirty, used, stained, damaged or adapted products are excluded from our IKEA return policy. But if it's still in good condition you can always sell it back to us, read more about how that works.
Things to note: IKEA returns, IKEA refunds and IKEA exchanges
- When you return anything, please bring your receipt.
- We issue refunds in the payment form used to buy the product.
- More than 365 days since you bought your product? Check, if you can still return it as part of our IKEA Buy back service.
- If your product is damaged, you can file a claim at IKEA.
- We offer a free IKEA spare parts service as part of our commitment to prolonging product life.
For IKEA Family members we offer our Just in case protection. If you damage the purchased product during your own transport or assembly, we will replace it for free within 14 days.
The IKEA ‘Love it or exchange it’ policy
‘Love it or exchange it’ is our IKEA 90-night trial scheme for newly purchased mattresses. So, after you’ve slept on it a while, you can return or exchange your mattress if you find it too firm or too soft.
How to exchange an IKEA mattress
Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one.
Things to note: IKEA mattress exchange
- You can exchange your mattress once within 90 days from purchase.
- The only condition is that it’s not dirty, marked or damaged.
- The policy doesn’t apply to bed slats or IKEA mattress pads.
- New mattresses often feel a bit too firm, so wait a month to get used to yours.
- It’s also important to choose the right pillow.
- Once you’ve found your perfect mattress, it’ll be covered by our 10-year IKEA mattress guarantee.
