IKEA guarantees
Most IKEA products have a 2-year guarantee. We provide an extended guarantee of 5, 10, 15 and 25 years for some of our products. The guarantee period is stated for individual products. Live flowers, electric batteries, light bulbs, IKEA FAMILY textiles and food are covered by statutory guarantee. Products from the discounted goods department are covered by a guarantee period of 1 year. However, this does not apply to defects that were the reason for which a product was discounted. Guarantees apply to household use only.
General Terms and Conditions for all Guarantees
What the guarantee covers
Guarantees do not cover products that have been improperly stored or assembled, improperly or incorrectly used, or altered or cleaned using incorrect procedures or improper cleaning agents. Guarantees do not cover normal wear and tear or nicks or scratches caused by impact or accidents. Guarantees do not apply if a product has been placed outdoors or in a humid environment. Guarantees apply to household use only, unless otherwise stated for the product. More detailed information can be found in the guarantee conditions stated for individual products.
What will be done to remedy the problem
IKEA will inspect the product and decide, at its own discretion, whether the relevant guarantee applies to the case. IKEA will then, at its own discretion, either repair the product or replace it with the same or a comparable product. In these cases, IKEA will reimburse the cost incurred for the procedure. This does not apply to repairs that have not been approved by IKEA. Replaced components become the property of IKEA. If the relevant goods are no longer sold at IKEA, IKEA will provide an appropriate refund. In such a case, IKEA will, in its own discretion, determine what constitutes such an appropriate replacement.
General rights
This guarantee gives you certain, specific legal rights. This guarantee does not affect your statutory rights in any way.
Guarantee period
The guarantee is valid from the date of purchase and endures for the period specified for the product. The original receipt is recommended as proof of purchase
Maintenance instructions
In order to claim your guarantee, you must follow the specific maintenance instructions that apply to your product. You will find these instructions in IKEA stores and on the websites for individual products.
How to contact us if necessary
Keep the receipt as proof of purchase and have it ready before contacting us. Proof of purchase is recommended for the validity of guarantees. For further information, please see our guarantee brochures, which you can pick up at IKEA stores.