Claims

Sometimes things just don't work out. If you need to make a claim about a product, service or appliance, learn how.

How to make a claim | Filing a claim form | FAQs

Two IKEA customers standing in front of an IKEA employee complaining about a product.

How to make a claim

Whether you are complaining about a product, service or appliance, read how to proceed in each case, what to prepare for and not to forget. However, each claim may be a little different, so we approach each one individually and always look for the best solution just for you. The full text of the terms and conditions can be found in our claim procedure.

1. What products does the claim apply to?

The claim process is used to file a claim for products with a manufacturing defect within the guarantee period. It does not apply to normal wear and tear or mechanical damage caused by use. You can find out what warranty your product has on the Guarantee page.

Is your product unused (whether opened or in its original packaging) and within 365 days of purchase? Use the Product Returns service and get a full refund.

2. How to file a claim

The fastest way to resolve a product complaint is to visit one of our domestic IKEA stores. If you are far away from us, you can also submit a claim online using our claim form, or call our Contact Center.

3. What to prepare

For a quick and hassle-free process, please have proof of purchase ready (receipt or IKEA Family card used for purchase) and, in case of delivery, also the order confirmation or delivery note. If you are claiming a product online, please remember to prepare photos of the defect and the entire product.

If you are planning to visit an IKEA store, please bring the entire product, including the fittings, with you. If the product is in stock and you would like to exchange it for a new one, we will be happy to do so. Otherwise, we will refund your money or find another way. If the product is bulky or you wish to resolve your complaint without a personal visit, please contact our colleagues from the Contact Center, who will arrange collection and further procedures with you.

4. Claim period

The claim process takes a maximum of 30 days, or up to 90 days for an extended warranty. We will inform you of the outcome by email, text message or call.
I want to file a claim
1. What services does the claim cover?

The claim applies to additional services such as transportation, assembly or installation.

2. How to file a claim

The fastest way to resolve a claim is to visit the IKEA store where the service was purchased. If you are far away from us, you can also file a claim online using our claim form, or call our Contact Center.

3. What to prepare

For a quick and hassle-free process, please have proof of purchase ready (receipt or IKEA Family card used for purchase), along with the delivery note or handover report. If necessary, also prepare photos.

4. Claim period

The claim process takes a maximum of 30 days, or up to 90 days for an extended warranty. We will inform you of the outcome by email, text message or call.
I want to file a claim
Although our electrical or gas appliances have Swedish names, the original suppliers are Electrolux, Whirlpool, Bosch, Haier/Candy, Midea and Arcelik/Beko. They also provide after-sales service and complaint-related services. And how to do it?

Have your proof of purchase ready to make a warranty claim.

Write down the five-digit serial number, the product number and the ten to twelve digit serial number, which can be found on the label located directly on the appliance. The exact location can vary. The most common placement of labels is as follows:

hob - on the bottom of the hob (no need to provide proof in case of complaint)

Extractor hood - next to the motor (the filters need to be removed)

Oven - around the frame after opening the door

Microwave oven - on the cover at the back

Dishwasher - on the door edge after opening the dishwasher

Fridge/freezer - on the right or left inner side of the door or behind the drawers

Washing machine and dryer - on the front part of the casing after opening the door

Contact the service center based on the first two digits or the full serial number. The call is charged according to the regular tariffs of the telecommunications operator.

21XXX: Electrolux, +420 261 302 261, Mon-Fri: 8:00 – 16:30, Sat-Sun: 8:00 – 16:30

18XXX, 23XXX: Whirlpool/Elica, +420 225 376 400, Mon-Fri: 8:00 – 18:00

23 320: Bosch, +420 251 095 546, Mon-Fri: 8:00 – 16:00 / [email protected]

23 327: Midea, +420 543 215 059, Mon-Fri: 8:00 – 18:00, Sat: 8:00 – 12:00 / [email protected]

50 111: Arcelik/Beko, +420 227 272 613, Mon-Sun: 8:00 – 17:00

50 177: Haier/Candy, +420 210 023 218, Mon-Fri 8:00 – 18:00 / [email protected]

Filing a complaint

Claim form

You can easily submit a claim about a product or service online. After submitting the form, we will send you a confirmation and inform you about the next steps soon.

Go to form

The IKEA store

If you want to settle your claim as quickly as possible, come to the IKEA store. Don't forget to bring receipt and the entire product, including fittings.

Where to find us

Customer support centre

You can also file a claim together with our employees over the phone. The customer support centre is available from Monday to Sunday from 08:30 to 19:00.

(+420) 296 181 650