IKEA Claims
This page is for when you want to make a claim at IKEA. This might be because you want to return or replace an IKEA product under its guarantee, or because you’ve experienced an issue with one of our services.
How to make a claim at IKEA
We have made our IKEA claims process quick, easy and accessible. We want to hear from you if you experience any quality or other product or service issues.
Whether you bought your IKEA product or service online or in a store, you can always either contact us or come to the store to submit a claim. Please have your receipt at hand to make the process smoother. If you are missing something from a delivery you have received, have your order confirmation and/or delivery note at hand.
I am submitting a claim about an electronic/gas appliance
Although our appliances have Swedish names, the original suppliers are Electrolux, Whirlpool, Bosh, Midea and Arcelik/Beko. They also provide after-sales service and services related to claims. And how do I go about it?
Prepare proof of purchase, which is required for guarantee-based claims. Find more about the guarantee.
Copy the five-digit serial number, product number and ten to twelve-digit serial number found above and below the barcode of your appliance. More information where to find it.
Contact a service centre based on the first two digits or the whole number:
- 21XXX: Electrolux, +420 261 302 261, Mon-Fri: 8:00 – 20:00, Sat-Sun: 8:00 – 16:30
- 18XXX, 23XXX: Whirlpool/Elica, +420 225 376 400, Mon-Fri: 8:00 – 18:00
- 23 320: Bosch, +420 251 095 546, Mon-Fri: 8:00 – 16:00 / [email protected]
- 23 327: Midea, +420 543 215 059, Mon-Fri: 8:00 – 18:00, Sat: 8:00 – 12:00 / [email protected]
- 50 111: Arcelik/Beko, +420 227 272 613, Mon-Sun: 8:00 – 17:00
Calls are charged according to the current tariffs of the telecommunications operator.
I am returning a BYGGLEK product
The BYGGLEK series was created in collaboration with LEGO. After-sales service related to BYGGLEK cubes is provided by LEGO.
In the event of a defect in BYGGLEK cubes, please contact the service centre:
- by phone: 800 143 483, Mon - Fri: 9:00 – 16:00
In the event of a defect in a BYGGLEK box, please contact IKEA directly.
General feedback
Want to tell us about issues at the checkout, a co-worker or about any other situation you’ve experienced with IKEA? Tell us, so we can resolve it right away.
Frequently asked questions
Many of your claims-related questions will be covered on our Guarantees page. All the other questions we’re asked most often are here.