Let's improve shopping at IKEA together
We value your opinion. Please share it with us and help us further improve the customer experience!
How was your experience with IKEA?
Tell us your opinion! How do you feel in our store? What is your experience when shopping online? Share your thoughs with us, we will be more than happy to hear it!
How satisfied are you with your IKEA product?
We care about what you think about our products and what is your experience with them. Evaluate purchased products to help other customers make decisions. All rating and reviews on our website are unverified.
Your opinion is important!
If you used your IKEA Family card on the cash desk in the store or fill your e-mail address when shopping online, in your e-mail box you will find instruction how to rate and review purchased products.
These Terms and Conditions of Use apply to use of the "Rating and Review" service of IKEA Česká republika, s.r.o ("IKEA"), ID no.: 27081052, domicile at Skandinavská 1/131, 155 00 Praha 5-Zličín, Czech Republic, listed in the companies register kept by the Municipal Court in Prague, file no. C 94828.
The owner and operator of the "Rating and Review" service is IKEA. The owner or holder of the licence for the use of all trademarks, names, titles, logos, pictorial material, industrial models, texts and other materials used on the website of the "Rating and Review" service is IKEA or its contractual partners. Displaying, downloading or copying of the website of the "Rating and Review" service does not lead to the acquisition of any rights (usage rights, copyright etc.). Copying, transferring (by electronic or other means), altering, linking to or using the "Rating and Review" service is prohibited without the written consent of IKEA.
You can create a user profile in order to use the "Rating and Review" service. Choose a username and password when registering. You are obliged to maintain the secrecy of your password. If there is a risk that your access data will be misused by a third party, you are obliged to inform IKEA immediately so that it can take the relevant measures. In the event that you upload any content to the "Rating and Review" service, you declare that:
- you are the sole author and owner of copyright to such content and that you are authorised to publish it as part of the "Rating and Review" service,
- all content published by you is true,
- you are at least 18 years of age,
- the use of the content provided by you does not breach these Terms and Conditions of Use and causes no damage to any natural person or legal entity.
You are also aware and warrant that the content provided by you does not contain information:
- that you are aware is untrue, incorrect or misleading,
- that is in breach of any copyright, patent, trademark, commercial secret, personal rights or right to the protection of the privacy of a third party,
- that is in breach of valid statutory regulations,
- that is abusive in relation to any natural person or legal entity, is defamatory, insulting and discriminatory, particularly on the basis of gender, religion, age, health incapacity, race, national or ethnic origin, is threatening or harassing,
- for which you have received financial compensation or other consideration from a third party,
- that contains information about other websites, addresses, email addresses, contact information, telephone numbers or commercial messages,
- that contains computer viruses, worms or other potentially harmful computer programmes or files.
You hereby grant IKEA the unlimited, irrevocable, free and transferable right to the use, deletion, modification, publication, creation, copying, alteration, translation and creation of derived works and/or sale and/or distribution of such content and/or incorporation of such content into any form, media or technology in the entire world for any purpose (including marketing and advertising), for which you shall not be owed any remuneration. This licence is granted for the entire duration of your copyright to the content, is transferable, and IKEA is authorised to grant, at its own discretion, sub-licences based on it to any third party, without being obliged to inform you of this fact.
You undertake to compensate and protect IKEA (and members of its statutory body, associates, joint ventures, co-workers and external service providers, including the company Yotpo Inc.) in relation to any claims, including defensible costs for legal representation, incurred as a consequence of non-compliance with the obligations and guarantees laid out above, or as a consequence of the breach of any statutory regulation or third-party rights by yourself.
The integration and use of all content provided by you is at the sole discretion of IKEA. IKEA reserves the right to alter, abridge or delete any content disseminated through the "Rating and Review" service and which IKEA, at its sole discretion, considers to be in breach of valid statutory regulations, internal directives concerning content, or with any other regulation of these Terms and Conditions of Use. IKEA does not guarantee that it shall be able to process or delete content that you have provided. Reviews and written comments are usually published within two to four working days. However, IKEA reserves the right to refuse to publish comments for any reason, or to remove published comments for any reason. Please be aware that liability for the contents of your post is borne by you, and not by IKEA.
By providing your email address in relation to your rating, you grant your consent for IKEA and its associates to use that email address and any personal data that you share with IKEA to contact you in relation to the rating given and other administrative matters related to the "Rating and Review" service. This consent is granted for the duration of your registration on the IKEA website, or indefinitely. The processing of any personal data provided is governed by the IKEA Privacy Policy document. In the event of any conflict between the IKEA Privacy Policy (which is available on www.ikea.cz) and these Terms and Conditions of Use, the IKEA Privacy Policy shall take precedence.
Data will transferred between you and IKEA through the Internet. Please be aware that the Internet is an open network which anyone can access, and it is therefore not a secure environment. IKEA therefore rejects all liability for the security of its data during transmission through the Internet.
IKEA provides no warranty in relation to the "Rating and Review" service and rejects any statutory liability or warranty to the maximum extent permitted by law. IKEA accepts no liability for the correctness, completeness or timeliness of the content of the "Rating and Review" service. At the same time, it provides no warrant that the "Rating and Review" service is faultless and does not contain harmful components (such as viruses). IKEA endeavours to ensure the maximum accessibility of the "Rating and Review" service at all times. However, please be aware that it is not possible to guarantee 100% availability and that you have no statutory claim entitlement to the availability of the "Rating and Review" service. IKEA declares that all rating and reviews (information) submitted by customers are unverified.
IKEA is entitled to alter these Terms and Conditions of Use at any time. IKEA is entitled to terminate the availability of the "Rating and Review" service, either in whole or in part, at any time without prior announcement.
In the event that any provision of these Terms and Conditions of Use be invalid, this shall not affect the validity of the remaining provisions. An invalid provision shall be replaced by a provision that most closely approaches the meaning and purpose of the invalid provision from an economic perspective, and in a way that has effect in law. The same applies to any loopholes in the amended version.
Disputes arising from these Terms and Conditions of Use shall be governed by Czech substantive law, with the exclusion of conflict of laws rules. The competent local court in relation to IKEA is the court determined according to its domicile, whereby IKEA is entitled to initiate legal proceedings against you according to your place of residence or at another location determined in accordance with valid statutory regulations.
If you have an issue that requires our immediate attention, please contact us immediately.