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Product support policy for smart products from IKEA

Smart products from IKEA are designed to be long-lasting. They are made of durable materials that are heavily tested in our testing labs. The longer you use your products, the better it is for the planet.

You can keep using your smart home products from IKEA, for as long as they last


Use cases:

  1. You can use the IKEA smart products for their basic functions (e.g., turn on and off a light bulb) with or without the use of remotes or connection to your DIRIGERA hub or TRÅDFRI gateway.
  2. You can use the IKEA smart products with your DIRIGERA hub or TRÅDFRI gateway connected with the applicable IKEA Home smart app (IKEA Home smart for DIRIGERA hub and IKEA Home smart 1 for TRÅDFRI gateway).


When your DIRIGERA hub or TRÅDFRI gateway is connected to the internet, the software of these smart products will be updated with new features. However, there is a practical limit to the capabilities of the electronics of the products and we want our products to function at their best. For that reason, we work with the following policy when it comes to providing digital updates and patches. 

DIRIGERA hub and TRÅDFRI gateway 

We will offer software support for three years after purchase, to ensure the DIRIGERA hub / TRÅDFRI gateway:

  • Works with the applicable IKEA Home smart app (IKEA Home smart for DIRIGERA hub and IKEA Home smart 1 for TRÅDFRI gateway).
  • Gets security updates.
  • Gets updates to ensure compatibility with Amazon Alexa, Apple HomeKit, and Google Assistant.

 

Smart products (including SYMFONISK speakers) from IKEA, other than the DIRIGERA hub and TRÅDFRI gateway

We will offer software support for smart products from IKEA for five years after purchase if connected with the DIRIGERA hub or TRÅDFRI gateway to ensure that your smart products from IKEA:

  • Work with applicable IKEA Home smart app (IKEA Home smart for DIRIGERA hub and IKEA Home smart 1 for TRÅDFRI gateway).
  • Get security updates. 

Frequently asked questions

 

What are products from IKEA marked with the label 'Works with IKEA Home smart'?

These are smart products from IKEA that can be controlled with the applicable Home smart app if connected with the DIRIGERA hub or TRÅDFRI gateway. The current range of smart home products from IKEA can be seen here.

Will my smart products still work after the end of support?

Yes! You can continue to use your smart products from IKEA even after the end of our software support with remotes and/or the DRIGERA hub and/or TRÅDFRI gateway for as long as they last. To be able to benefit from the latest updates, you can connect the smart products to the DIRIGERA hub and IKEA Home smart app.

IKEA will support you via our Customer Support Centres and with information on ikea.com in case you have questions or need support with your smart products from us.

How do the DIRIGERA hub and TRÅDFRI gateway work?

  • The DIRIGERA hub and TRÅDFRI gateway are designed to be connected to the internet. They receive software updates directly from IKEA when connected to a router with internet access.
  • IKEA intends to continue to support the DIRIGERA hub and TRÅDFRI gateway with required security updates as well as maintain compatibility with our online services and the applicable IKEA Home smart app (IKEA Home smart for DIRIGERA hub and IKEA Home smart 1 for TRÅDFRI gateway) for three years from the date of your purchase.
  • After these dates, IKEA may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications.

How do smart products with our label “Works with IKEA Home smart” (including SYMFONISK speakers) get updates?

These smart products receive software updates directly from IKEA when connected with:

  • DIRIGERA hub and IKEA Home smart app with internet access, or
  • TRÅDFRI Gateway and IKEA Home smart 1 with internet access  

 

An exception is SYMFONISK speakers which receive updates directly from Sonos through the Sonos App.