Customer service
You can buy a gift card at the till at any store, where we will charge it with any amount. The gift card works on the principle of a payment card. You gradually draw credit from it and you don't have to use up the whole of the deposited amount in one go. Cards are transferable and their validity is unlimited.
You can buy a gift card at the till at any store, where we will charge it with any amount. The gift card works on the principle of a payment card. You gradually draw credit from it and you don't have to use up the whole of the deposited amount in one go.
Cards are transferable and their validity is unlimited.For option of purchasing Online gift card, follow this link.
IKEA does not test products for maximum load-bearing capacity. Products are tested for normal load-bearing capacity for domestic use according to European standards. Sometimes IKEA itself has even higher requirements for some products than required by European standards.
The midbeam is not part of the bed package and must be purchased separately. It is called SKORVA and costs 500 Kč. On the Internet, we always state the price of the bed frame plus the amount for the midbeam, but when buying, you must buy the frame and the beam separately.
Use the payment method that suits you best. We accept payments in cash or with Visa or MasterCard. You may also use IKEA Gift card. Ask our Business department for information on Loan payment.
Ticket Restaurants and Sodexo Gastro Pass vouchers are also accepted in our restaurants.
Due to limited storage space in our stores, it is not possible to reserve our products or store them after purchase.
The crèche is open every day from 8:30 a.m. to 9:00 p.m. and is intended for children from 3-9 years of age (last admission is allowed on a child's tenth birthday). We verify the child's age according to the child's health insurance card or other document stating their date of birth. A child can only be picked up from the crèche by the same person who handed the child over. The maximum length of a child's stay in the crèche is two hours and the child can visit the children's corner once a day. The crèche is free of charge.
All planners work on–line only. It is therefore not possible to download them to your own computer and you must be connected to the Internet when creating a design. You save the kitchen design directly on our server and you can open it and work in it anytime and from any location that has an Internet connection. Other designs from PAX, BESTA, BILLY, etc. planners can only be opened on the computer on which they were created.
If you have not found assembly instructions for the product, please contact us via the form or telephone number provided with the product number, which can be found on the receipt above the product name. We'll send the instructions to your e-mail address within twenty-four hours. Instructions can also be found on product-specific websites.
You can order delivery and assembly directly at the store. You can arrange the date of delivery of goods and assembly of furniture immediately when ordering the service.
At IKEA, we offer a special guarantee - the option to return goods within 365 days without giving a reason. It is essential that goods have not been used or damaged and that you keep proof of purchase. The return of mattresses is governed by the conditions of "90 nights to try out the mattress" (except for JOMNA and JAREN mattresses). We will take back goods that meet these conditions and return your money to you in same way as original payment was done. You can get detailed information about it on IKEA webpage or by asking directly at stores. The return of goods from Online Shopping is governed by the General Terms and Conditions for Online Shopping.