Contact and help

Need some help?

Try finding the answer to your question in FAQ, where you can find the most frequently asked questions, or try finding an answer in the following categories.

Our services

Installation, assembly, financial services and more

Returns and Claims

Returns, claims, IKEA guarantees

Track and manage your order

Check the status of your order

Stores and Pick up Points

Opening hours and where to find us

Spare parts

Order screws, fittings, and other spare parts

IKEA gift card

Purchase and check the balance of gift card

Lost and found

Have you lost something in one of our stores?

iLost service

IKEA Family

The IKEA Family club

Didn't find what you were looking for?

Contact us

Do you need help, advice, or are you unsure about how to resolve a situation related to our product or service? Use our customer support, we will try to find the best solution for you.

Call us

The IKEA contact center is available Monday to Sunday from 8:30 AM to 7:00 PM.

(+420) 296 181 650

Chatbot and social networks

Do you prefer a chatbot? Use the yellow bubble in the bottom right or write to us on Facebook or Instagram.

If you are interested in offering your services to IKEA, please fill out our questionnaire.