Contact and help
Need some help?
Try finding the answer to your question in FAQ, where you can find the most frequently asked questions, or try finding an answer in the following categories.
How to shop?
Here are a few of our tips for making shopping easier. Find out more about how to shop in our stores or online.
Contact us – wherever you are
Do you need help or advice, or are you not sure about the solution for a situation related to one of our products or services? Please contact our Customer Support Centre and we'll try to find the best solution for you.
Before you phone us or write to us, make sure you've visited the FAQs section above. It's more than likely that you'll find the answer to your question there and you won't have to wait for it.
Want to contact us in writing? Use our claim form.
You can also contact us through social networks.
We are also available via chat. Just click on the yellow icon located in the bottom right corner of this page.
Contact and claims form
All fields marked with an asterisk (*) are mandatory. Should you be facing technical issues when submitting the form, don't hesitate to contact us. We are here to help.