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Why don’t I receive my IKEA Family card by mail?

Learn why the IKEA Family card is no longer sent by post and where you can find your digital card.

The IKEA Family card is no longer issued as a plastic card by post.
IKEA Family now uses a digital solution so you can access and use your card more easily and sustainably.

WHERE CAN I FIND MY DIGITAL IKEA FAMILY CARD?

You can find your digital IKEA Family card:
✓ in your IKEA account
✓ in the IKEA app
✓ in IKEA Family newsletters
✓ directly on your smartphone
Your card can be used digitally at any time.

HOW TO ACCESS YOUR CARD

✓ log in to your IKEA account
✓ open your digital IKEA Family card
✓ show the card directly on your smartphone
If you do not yet have an IKEA account, you can easily create one online. Your IKEA Family card will automatically be linked to your profile.

WHY WAS THE CARD DIGITALISED?

More and more customers use digital services and cards directly on their smartphones. Digitalisation makes the experience easier, faster and more environmentally friendly.

GOOD TO KNOW

You can continue to enjoy all IKEA Family benefits even without a plastic card.

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