FAQ

FAQ

FAQ

The fastest way for you to get answers


How do I buy online?

1. How do I place an order? 
These are general steps of your shopping journey with us: 
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly

2. Why are there products on the website that I cannot buy online? 
The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "BUY" button.

3. Are your prices online the same as in store? 
The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

4. Can I place a corporate or bulk order? 
For corporate purchase and home/office planning service, please email 

IKEA Bangna: corporate.th@ikano.asia
IKEA Bangyai: b2b479@ikano.asia

5.What can I do if I need to have the Tax Invoice billed under our company name? 
You may fill up Company Name field in the Billing Address Page during checkout.

6. What can I do if I need to amend name and billing address in tax invoice?
Should you need to amend name and billing address in tax invoice, please contact us at 02-708-7999.  We reserve the rights to allow only 1 tax invoice amendment within 30 days from the date of purchase.


Online payment

1. What payment methods do you accept? 
You can pay with Visa and Mastercard credit and debit cards.
However, debit card issued by Krungsri bank is not accepted online yet.
We are working on enabling other payment options for your convenience.

2. Is there an Instalment Payment Plan (IPP) option if I shop online? 
We are working on enabling IPP options for your convenience.


Online delivery

1. Where does IKEA delivery to and how much would delivery service cost be? 
Our parcel delivery fee is 149 THB per order to all provinces in Thailand.*
Our home delivery fees starts from 570 THB.
Please check the parcel and truck delivery zones and truck delivery fees per order here.
Additionally, customers can choose to pick up free of delivery charge at IKEA Pick-up & Order Point Phuket.
*Order less than 24kg with maximum length per item less than 1.4 meter.

2. When will I receive my order? 
Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.
*Songkran, Father’s Day, Christmas, New Year, etc

Parcel Delivery
Delivery is 4 business days for Bangkok, Samutprakarn, Nonthaburi, Pathumthani, and 7 business days for other provinces.

Truck Delivery
Delivery for Zone A and B will be between 2 to 5 days.
Delivery for Zone C and D will be between 3 to 14 days based on the availability slots.

*Please ensure that transport service provider is allowed to enter your premise in the selected date & time.  For redelivery trip, redelivery fee applies.

Click and Collect (For IKEA Pick-up & Order Point Phuket only)
We will inform you to collect within 5-10 days after the day of purchase.

3. What other charges do I have to take note of?
For Truck Delivery to the building with no elevator/items can’t fit in the lift, additional fees of 90 THB* per bulky item per floor applies from 5th floor onwards until maximum at 8th floor. Please pay the fee directly the service provider.

*For example, for customer living on 8th floor buying 2 sofas, the lift access will be 3 floors * 2 items * 90 THB = 540 THB

4. What are the delivery restrictions I should be aware of? 
Kindly note that delivery to condos or gated residences is not available after 5PM on weekdays, and whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date.*
*Redelivery charge applies if our delivery service provider cannot gain access to your property.

5. How do I tell you about delivery restrictions? 
Delivery restrictions can be communicated via dedicated comment box on the shipping address page.

6. How do I tell you that I require drilling service for my purchase? 
Drilling service request can be selected once you select assembly service in the shipping page.  Please note that drilling charge of 50 THB /hole applies.

7. Can I order online and pick up from a store? 
This option is currently not available.

8. What happens if I am not at home to receive my order? 
Parcel Delivery
If first delivery attempt fails, our parcel delivery service provider will attempt a second delivery with no extra charge. After that, redelivery charge applies. 

Truck Delivery
Please call us at 02-708-7999 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

10. Will I be notified prior to delivery? 
For Truck, you will receive SMS notification and call prior to your scheduled appointment on the day of delivery. For parcel delivery, a Quantium tracking number will be sent for parcel deliveries and driver will call upon arrival.

11. How can I track my order? 
Parcel Delivery
Click here to track your order status.

Truck Delivery
Click here to track your order status.

12. Call out fee
Should you wish to organize a separate assembly trip after delivery, the call out fee will apply, please call us at 02-708-7999 for rates.


Assembly

1. How much would assembly service cost? 
Assembly fee is 7% of the product price. This service is only available for truck delivery option and is also inclusive of installation of tip-over restraint for safety purpose (click here to find out more).
However, the service does not include electrical, plumbing and all other drilling works. Click here to see details of the service.


Online Order Amendment

1. How do I amend my order? 
No amendment can be done once the order and services are paid and confirmed. Please call us at 02-708-7999 for any further assistance.

2. How do I cancel my order? 
No cancellation can be done once the order and services are paid and confirmed. Please call us at 02-708-7999 for any further assistance.


Returns and Refund online order

1. What do I do if an item from my delivery is missing or defective? 
Please call us at 02-708-7999 for assistance. For parcel orders, any damage or discrepancy must be reported to IKEA within 24 hours after receiving the order.

2. How do I return or exchange an item? 
Please call us at 02-708-7999 for assistance. Click here for our Return Policy.

If you would like to return your products in one of our IKEA stores (including Pick-up & Order Point), please bring along a printed copy of the tax invoice you received per e-mail after your purchase. Otherwise, we will not be able to process your requests. 

For returns, please call us at 02-708-7999 for pick up arrangements.*
* Pick up fee applies

3. How soon will I receive my refund? 
For credit card and debit card, refunds will be done via the initial payment mode. For other payment methods, you may choose to receive IKEA gift card or bank cheques via registered letter.

Please note that refund will be processed within 20 working days (Monday to Friday excluding public holidays), and the refund amount is subjected to conditions of the products.


IKEA FAMILY Offers & Loyalty Points

1. Will I earn IKEA FAMILY loyalty points from my purchases online? 
Yes, earn 10 point for every THB10 spent. Please indicate your IKEA FAMILY membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the loyalty points 7 business days after delivery. For questions about the IKEA FAMILY program, you may refer to our list of Frequently Asked Questions here.

*Please note that only IKEA FAMILY card issued in the same country of delivery will be qualified for loyalty points.

2. Can I redeem IKEA FAMILY voucher online? 
IKEA FAMILY vouchers are only redeemable in the stores.

3. Can I purchase IKEA FAMILY product offers online? 
IKEA FAMILY product offers are available at the IKEA store. To enjoy the product at the FAMILY prices, do visit your nearest IKEA store!

4. What should I do if I key in the wrong IKEA Family card number or forgot to input during checkout? 
Please call us at 02-708-7999 for assistance.


VAT refund for tourist

We currently offer VAT refund service for tourist for in-store purchase only.


IKEA store

1. Can someone help me plan and design rooms?

IKEA Home Furnishing Consultants are available to help with free ideas and advice for your home. Visit the IKEA store at Level 1 to make an appointment with our consultants. You could also freely use our workstations available at the respective Kitchen, Level 1. Our co-workers will be close at hand to provide free advice at any stage of your planning. Alternatively, you can also plan it online. Click here to start planning.

 

2. What methods of payment can I use?

Our cashiers accept cash, credit cards, debit cards, and IKEA gift cards. 

3. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price. Click here for more information

 

4. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products. Click here for more information.

 

5. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

 

6. My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from the IKEA store, bring your original receipt and assembly instructions to the Exchange and Return counter and talk to them about what you need. We will give you the missing parts.

 

7. Can I buy spare parts or hardware?

If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

 

8. Can I return items?

IKEA offers a generous 365-day no nonsense return policy. Click here to see the full details of our return policies.

 

9. Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labelled "Design and Quality, IKEA of Sweden."

 

10. How can I purchase IKEA Gift Cards?

If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts.
Read more about Gift Cards here

 

11. Does IKEA have support for disabled shoppers?

The IKEA store has parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair accessible restrooms. To make shopping more convenient and comfortable for the disabled, we have:

  • Privilege parking spots near the entrance
  • Toilets for the disabled
  • Wide pathways in the store for easy manoeuvre for those in wheelchairs - Tables at the restaurant are at a height which is also comfortable for the disabled.

IKEA catalogue

1. What is the IKEA catalogue?
The IKEA catalogue offers not only a glimpse of the diverse IKEA product range but also affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

 

2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store for a free copy.

3. When does the new catalogue come out?

Normally, the annual catalogue is distributed in August/September of each year and is valid for a full year. However, this year our catalogue comes out in October. Prices are guaranteed not to increase while the catalogue is valid. In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your home!

 

4. How environmentally friendly is the IKEA catalogue?

Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brightener is used on the paper.


Corporate IKEA

1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

 

2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

 3. How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38

 

4. What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

 

5. What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."


Website questions

1. What settings or software do I need on my computer to view the IKEA site?
The IKEA site works with all commonly used browsers, on both PC and MAC platforms. If you experience any issues during your visit on our website, please upgrade to the latest version.

 

2. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

 

3. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Be sure to visit the IKEA store for a look at our full selection.

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