FAQ

3. Are your prices online the same as in store? 
The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

4. Can I place a corporate or bulk order? 
For corporate purchase and home/office planning service, please email
IKEA Bangna: [email protected]
IKEA Bang Yai: [email protected]
IKEA Phuket: [email protected]

5.What can I do if I need to have the Tax Invoice billed under our company name? 
You may fill up Company Name field in the Billing Address Page during checkout.

6. What can I do if I need to amend name and billing address in tax invoice?
Should you need to amend name and billing address in tax invoice, please contact us at 02-708-7999.  We reserve the rights to allow only 1 tax invoice amendment within 30 days from the date of purchase.

7. What can I do if I need withholding tax certificate?
Every delivery and/or service fee payment greater than or equal to 1,000 THB made to M-World Logistics Co., Ltd. (M-World Logistics) by a company, juristic partnership, or other juristic person (each a Corporate Customer) shall be subject to withholding tax by law. If withholding tax applies, a Corporate Customer is required to issue a withholding tax certificate to M-World Logistics. In case of any queries regarding the preparation of a withholding tax certificate, please contact M-World Logistics Accounting Department on Tel. 02-108-1080 during 10:00 – 20:00 Monday to Sunday.

1) What is TrueMoney?

TrueMoney is an online wallet that facilitates everyday payments within one app.

2) How can I use TrueMoney on IKEA.co.th or the IKEA Shopping app?

To use TrueMoney on IKEA.co.th or the IKEA Shopping app, select TrueMoney as your payment option during checkout. You'll be redirected to the TrueMoney payment platform, where you can complete the transaction using your TrueMoney account details or mobile app.

3) Can I use TrueMoney for in-store purchases?

No, TrueMoney is currently not available as a payment option for in-store purchases.

4) Is there a minimum or maximum spending limit for TrueMoney payment option on IKEA.co.th or the IKEA Shopping app?

No, there is no minimum or maximum spending limit for TrueMoney payments on IKEA.co.th, the IKEA Shopping app, and the IKEA store.

5) Can I return IKEA items purchased with TrueMoney payment?

Yes, you can return items bought from IKEA Thailand, that you have paid via TrueMoney. If you successfully return the item to IKEA Thailand, TrueMoney will update the changes in your account accordingly.

6) Are there any additional fees when I use TrueMoney to pay for my online purchases with IKEA Thailand?

No. There are no additional fees for using TrueMoney as a payment option at IKEA.co.th, the IKEA Shopping app, or at the IKEA store. However, TrueMoney may have its own fee structure for transactions, which you should review on their platform or website.

7) What should I do if I encounter issues when I use TrueMoney payment in my IKEA checkout process?

If you are facing issues after these conditions, you should contact TrueMoney directly –

• After selecting TrueMoney as the payment option,
• After clicking the "placed order” button, and
• After being directed to TrueMoney’s payment portal

If you are unable to select TrueMoney as the payment option on the checkout page, you should contact IKEA Thailand.

8) Who should I contact for TrueMoney account inquiries?

If you have any questions or require assistance with your TrueMoney account, please reach out to TrueMoney’s customer support team. They can provide you with the help and information you need for your account.

1) What is LINE Pay?

LINE Pay is a digital wallet that allows the users to perform various financial transactions through the LINE messaging app.

2) How can I use LINE Pay on IKEA.co.th or the IKEA Shopping app? 

To use LINE Pay on IKEA.co.th: 

• Select LINE Pay as your payment option during checkout. 
• You'll then be redirected to the LINE Pay payment platform. 
• Complete the transaction by scanning the QR code or logging in to your LINE account.

 

For the IKEA Shopping app: 

• Select LINE Pay as your payment option during checkout. 
• You'll then be redirected to the LINE Pay payment platform.
• Complete the transaction by entering your 7-digit password

 

3) Can I use LINE Pay for in-store purchases? 

No. LINE Pay is currently not available as a payment option for in-store purchases. 

4) Is there a minimum or maximum spending limit for LINE Pay payment option on IKEA.co.th or the IKEA Shopping app? 

No. there is no minimum or maximum spending limit for LINE Pay on IKEA.co.th, and the IKEA Shopping app.  

5) Can I return IKEA items purchased with LINE Pay? 

Yes, you can return items bought from IKEA Thailand, that you have paid via LINE Pay. If you successfully return the item to IKEA Thailand,
LINE Pay will update the changes in your account accordingly. Click here for our Return Policy.

6) When can I expect to receive my refund?

Refunds may take up to 20 working days. Please note that the refund amount is subject to the conditions of the products.  

7) Are there any additional fees when I use LINE Pay for my online purchases?

No. There are no additional fees for using LINE Pay as a payment option at IKEA.co.th, or the IKEA Shopping app.

However, LINE Pay may have its own fee structure for transactions, which you should review on their platform or website.  

8) What should I do if I encounter issues when I use LINE Pay in my IKEA checkout process?

If you are facing issues after meeting these conditions, you should contact LINE Pay customer support directly:

• After selecting LINE Pay as the payment option,
• After clicking the 'Place order' button, or
• After being directed to LINE Pay portal.

If you are unable to select LINE Pay as the payment option on the checkout page, you should contact IKEA Thailand.

 

9) Who should I contact for LINE Pay payment account inquiries? 

If you have any questions or require assistance with your LINE Pay account, please reach out to LINE Pay customer support team.
They can provide you with the help and information you need for your account.  

10) Can I use LINE Pay for payment installments?

No, LINE Pay is currently not available as a payment option for installment purchases.

3. What other charges do I have to take note of?
For Truck Delivery to the building with no elevator/items can’t fit in the lift, additional fees of 50 THB* per bulky item per floor applies from 5th floor onwards until maximum at 8th floor. Please pay the fee directly the service provider.

4. What are the delivery restrictions I should be aware of? 
Kindly note that delivery to condos or gated residences is not available after 5PM on weekdays, and whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date.*
*Redelivery charge applies if the delivery service provider cannot gain access to your property.

5. How do I tell you about delivery restrictions? 
Delivery restrictions can be communicated via dedicated comment box on the shipping address page.

6. How do I tell you that I require drilling service for my purchase? 
Drilling service request can be selected once you select assembly service in the shipping page.  Please note that a drilling charge of 50 THB / 4 holes applies.

7. Can I order online and pick up from a store? 
This option is currently not available.

8. What happens if I am not at home to receive my order? 
Parcel Delivery
If first delivery attempt fails, the parcel delivery service provider will attempt a second delivery with no extra charge. After that, redelivery charge applies. 

Truck Delivery
Please call us at 02-708-7999 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

10. Will I be notified prior to delivery? 
For Truck, you will receive SMS notification and call prior to your scheduled appointment on the day of delivery. For parcel delivery, a Quantium tracking number will be sent for parcel deliveries and driver will call upon arrival.

11. How can I track my order? 
Parcel Delivery
Click here to track your order status.

Truck Delivery
Click here to track your order status.

12. Call out fee
Should you wish to organize a separate assembly trip after delivery, the call out fee will apply, please call us at 02-708-7999 for rates.

3. Can I purchase IKEA Family product offers online? 
IKEA Family product offers are available at the IKEA store. To enjoy the product at the IKEA Family prices, do visit your nearest IKEA store!

4. What should I do if I key in the wrong IKEA Family card number or forgot to input during checkout? 
Please call us at 02-708-7999 for assistance.

3. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price. Click here for more information

 

4. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products. Click here for more information.

 

5. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

 

6. My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from the IKEA store, bring your original receipt and assembly instructions to the Exchange and Return counter and talk to them about what you need. We will give you the missing parts.

 

7. Can I buy spare parts or hardware?

If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

 

8. Can I return items?

IKEA offers a generous 365-day no nonsense return policy. Click here to see the full details of our return policies.

 

9. Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labelled "Design and Quality, IKEA of Sweden."

 

10. How can I purchase IKEA Gift Cards?

If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts.
Read more about Gift Cards here

 

11. Does IKEA have support for disabled shoppers?

The IKEA store has parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair accessible restrooms. To make shopping more convenient and comfortable for the disabled, we have:

• Privilege parking spots near the entrance
• Toilets for the disabled
• Wide pathways in the store for easy manoeuvre for those in wheelchairs - Tables at the restaurant are at a height which is also comfortable for the disabled.

 3. How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38

 

4. What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

 

5. What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."