FAQs

The fastest way for you to get answers

How do I buy online?

Online payment

Online delivery

Assembly

Track your online orders

Online order amendment

Returns and refund online order

IKEA Family offers & loyalty points

VAT refund for tourist

How do I share feedback?

IKEA profiles

IKEA store

Corporate IKEA

Website-related questions

IKEA profiles

1) How can I reset my password?

On the login page, click "Forgot your password?" and enter your email address. Then click 'Reset password and you will receive the link to reset the new password in your inbox.

2) Why have I not received a password reset email after clicking on 'Forgot Password'?

A password reset email with your Temporary Password will be sent to your email address within 5-10 minutes of you clicking the 'Forgot Password' button. Sometimes, the email may land in your Junk mailbox or Spam folder. If you don't see the email in 5-10 minutes, please reach out to our customer contact centre on LINE for further assistance

3) My account is locked due to multiple incorrect password entries (I have entered my old password multiple times, or this is after resetting my password, I've tried to log in multiple times without successfully logging in). How do I unlock my account?

Please reach out to our team via LINE or email: [email protected], and they will assist you

4) What happens to the products saved in my Shopping Cart, Favourites List and Planners when I reset my password?

Please be assured that all your products saved in your Shopping Cart, Favourites lists and Planners will remain unaffected. You may continue to shop as usual after resetting your password.

5) Is it possible to shop without logging in and resetting my Password?

Yes, you may proceed to shop without logging in and resetting your password, as a Guest user. You may come back anytime later to reset your password.

How do I buy online?

1) How do I place an order?
These are the general steps of your shopping journey with us:

Choose your product, add it to your cart, and specify the quantity.
Go to checkout. You may continue without logging into an IKEA account.
Enter your delivery details.
Choose how you’d like to receive your items and choose the delivery service and assembly service, then proceed to payment.
Select payment and e-Tax invoice delivery options.
Enter the information for the e-Tax invoice. Untick the checkbox if the delivery info is not for an e-Tax invoice, and fill in the membership number.
Read the Privacy Policy and Terms, then tick the checkbox.
Place an order and view the payment transaction status.
Once the transaction is successful, the order confirmation will be emailed to you shortly.

2) Why are there products on the website that I cannot buy online?
The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "BUY" button.

3) Are your prices online the same as in-store?
The price of our products online will normally be the same as in-store prices. However, occasionally, some price differences might occur in the event of an in-store-only or online only promotion.

4) Can I place a corporate or bulk order?
For corporate purchase and home/office planning service, please email
IKEA Bangna: [email protected]
IKEA Bang Yai: [email protected]
IKEA Phuket: [email protected]

5) What can I do if I need to have the Tax Invoice billed under our company name?
You may fill up the Company Name field in the Billing Address Page during checkout.

6) What can I do if I need to amend the name and billing address in the tax invoice?
Should you need to amend name and billing address in tax invoice, please contact us via LINE or email: [email protected]. We reserve the rights to allow only 1 tax invoice amendment within 30 days from the date of purchase.

7) What can I do if I need a withholding tax certificate?
Every delivery and/or service fee payment greater than or equal to 1,000 THB made to M-World Logistics Co., Ltd. (M-World Logistics) by a company, juristic partnership, or other juristic person (each a Corporate Customer) shall be subject to withholding tax by law. If withholding tax applies, a Corporate Customer is required to issue a withholding tax certificate to M-World Logistics. In case of any queries regarding the preparation of a withholding tax certificate, please contact M-World Logistics Accounting Department on Tel. 02-108-1080 during 10:00 – 20:00 Monday to Sunday.

Online payment

1) What payment methods do you accept?
You can pay with credit or debit cards (Visa, Mastercard), PromptPay, TrueMoney, or LINE Pay. For a full list of payment options head to click here.

2) Is there an Instalment Payment Plan (IPP) option if I shop online?
We currently offer 0% instalment plan for 6 months for a minimum purchase of 5,000 THB. Click on to see more details about IPP.

1) What is TrueMoney?

TrueMoney is an online wallet that facilitates everyday payments within one app.

2) How can I use TrueMoney on IKEA.co.th or the IKEA Shopping app?

To use TrueMoney on IKEA.co.th or the IKEA Shopping app, select TrueMoney as your payment option during checkout. You'll be redirected to the TrueMoney payment platform, where you can complete the transaction using your TrueMoney account details or mobile app.

3) Can I use TrueMoney for in-store purchases?

No, TrueMoney is currently not available as a payment option for in-store purchases.

4) Is there a minimum or maximum spending limit for the TrueMoney payment option on IKEA.co.th or the IKEA Shopping app?

No, there is no minimum or maximum spending limit for TrueMoney payments on IKEA.co.th, the IKEA Shopping app, and the IKEA store.

5) Can I return IKEA items purchased with TrueMoney payment?

Yes, you can return items bought from IKEA Thailand that you have paid for via TrueMoney. If you successfully return the item to IKEA Thailand, TrueMoney will update the changes in your account accordingly.

6) Are there any additional fees when I use TrueMoney to pay for my online purchases with IKEA Thailand?

No. There are no additional fees for using TrueMoney as a payment option at IKEA.co.th, the IKEA Shopping app, or at the IKEA store. However, TrueMoney may have its own fee structure for transactions, which you should review on their platform or website.

7) What should I do if I encounter issues when I use TrueMoney payment in my IKEA checkout process?

If you are facing issues after these conditions, you should contact TrueMoney directly –

After selecting TrueMoney as the payment option,

After clicking the "placed order” button, and

After being directed to TrueMoney’s payment portal

If you are unable to select TrueMoney as the payment option on the checkout page, you should contact IKEA Thailand.

8) Who should I contact for TrueMoney account inquiries?

If you have any questions or require assistance with your TrueMoney account, please reach out to TrueMoney’s customer support team. They can provide you with the help and information you need for your account.
1) What is LINE Pay?

LINE Pay is a digital wallet that allows users to perform various financial transactions through the LINE messaging app.

2) How can I use LINE Pay on IKEA.co.th or the IKEA Shopping app?

To use LINE Pay on IKEA.co.th:

Select LINE Pay as your payment option during checkout. 

You'll then be redirected to the LINE Pay payment platform. 

Complete the transaction by scanning the QR code or logging in to your LINE account.

For the IKEA Shopping app: 

Select LINE Pay as your payment option during checkout. 

You'll then be redirected to the LINE Pay payment platform.

Complete the transaction by entering your 7-digit password

3) Can I use LINE Pay for in-store purchases?

No. LINE Pay is currently not available as a payment option for in-store purchases. 

4) Is there a minimum or maximum spending limit for the LINE Pay payment option on IKEA.co.th or the IKEA Shopping app?

No. There is no minimum or maximum spending limit for LINE Pay on IKEA.co.th and the IKEA Shopping app. 

5) Can I return IKEA items purchased with LINE Pay?

Yes, you can return items bought from IKEA Thailand that you have paid for via LINE Pay. If you successfully return the item to IKEA Thailand,
LINE Pay will update the changes in your account accordingly. Click here for our Return Policy.

6) When can I expect to receive my refund?

Refunds may take up to 20 working days. Please note that the refund amount is subject to the conditions of the products.

7) Are there any additional fees when I use LINE Pay for my online purchases?

No. There are no additional fees for using LINE Pay as a payment option at IKEA.co.th or the IKEA Shopping app.

However, LINE Pay may have its own fee structure for transactions, which you should review on their platform or website. 

8) What should I do if I encounter issues when I use LINE Pay in my IKEA checkout process?

If you are facing issues after meeting these conditions, you should contact LINE Pay customer support directly:

After selecting LINE Pay as the payment option,

After clicking the 'Place order' button, or

After being directed to the LINE Pay portal.

If you are unable to select LINE Pay as the payment option on the checkout page, you should contact IKEA Thailand.

9) Who should I contact for LINE Pay payment account inquiries?

If you have any questions or require assistance with your LINE Pay account, please reach out to LINE Pay customer support team.
They can provide you with the help and information you need for your account. 

10) Can I use LINE Pay for payment instalments?

No, LINE Pay is currently not available as a payment option for instalment purchases.

Online delivery

^{*Please note that all deliveries will be handled by our third-party service provider.}

1) To where and how much would the delivery service cost?

Parcel Delivery: The parcel delivery fee is 99 THB per order to all provinces in Thailand. Applicable for orders up to 24 kg in weight, 76 litres in volume, and 1.4 metres in maximum item length. If your order exceeds any of these limits, it will not be eligible for parcel delivery service.

Truck Delivery: The home delivery fee starts from 290 THB per order. Please check the truck delivery zones and truck delivery fees for each order here.

Click & Collect: You can collect your order at no extra charge at IKEA Bangna and Bang Yai stores, and free of charge at IKEA Pick-up & Order Points in Chiang Mai and Phuket.

2) When will I receive my order?

Parcel delivery: takes up to 4 business days for Bangkok and vicinity (Samut Prakan, Nonthaburi, Pathum Thani), and up to 7 business days for other provinces.

Please note that during major holiday seasons (such as Songkran, Father’s Day, Christmas, and New Year), an additional 1–3 business days may be required for processing due to a high volume of orders.

Truck Delivery: You can choose your own delivery slot within 1–7 days for Bangkok and vicinity, and within 3–14 days for other provinces, depending on slot availability.

*Please ensure that our team has access to your premises on the scheduled date and time for your delivery. If redelivery is required, a new delivery fee will apply.

Click and Collect: For Click & Collect at Bangna and Bang Yai stores, you will receive an ‘ORDER COLLECTION NOTIFICATION’ email once your order is ready for collection. Normally, it takes about 1–3 days to prepare your order, excluding the purchase date. Please wait for this notification before travelling to the store to pick up your order.

For Click & Collect at IKEA Phuket, you will receive an ‘ORDER COLLECTION NOTIFICATION’ SMS to the phone number you provided when placing your order once it’s ready for collection. Normally, it takes about 5–7 days to prepare your order, excluding the purchase date. Please collect your order within 2 days after receiving the notification.

For Click & Collect at IKEA Chiang Mai, you can select your preferred collection date when placing your order, depending on Click & Collect slot availability. Please collect your order on the date you selected

3) What other charges do I have to take note of?

Please note that the delivery service fee covers delivery to one address only and cannot be split or redirected to nearby locations.

For example, if the registered delivery address is Condominium room number A, our delivery team will deliver only to room number A and will not be able to distribute items to room number B or C.

In case there is no elevator available for delivery, our team will carry the items up to the 4th floor free of charge. For higher floors (5th–8th floors), an additional fee of THB 50 per large item per floor will apply. This additional fee will be collected directly by our delivery team.

4) What are the delivery restrictions I should be aware of?

Please note: Condos and gated communities with building management usually do not allow external personnel to carry out deliveries after 4–5 PM on weekdays, or for the entire day on weekends and public holidays, to avoid disturbing residents. Please ensure that the delivery address you provided has the necessary permissions for our team to perform the delivery.

If our delivery team cannot access the property due to these restrictions, a redelivery fee will apply, and a new delivery date must be scheduled within available time slots.

5) How do I tell you about delivery restrictions?
Delivery restrictions can be communicated via dedicated comment box on the shipping address page.

6) How do I tell you that I require drilling service for my purchase?
Drilling service request can be selected once you select assembly service in the shipping page. Please note that a drilling charge of 50 THB / 4 holes applies.

7) Can I order online and pick up from a store?
This option is currently not available.

8) What happens if I am not at home to receive my order?
Parcel Delivery
If first delivery attempt fails, the parcel delivery service provider will attempt a second delivery with no extra charge. After that, redelivery charge applies.

Truck Delivery
Please call us at 02-708-7999 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

9) Will I be notified prior to delivery?
For Truck, you will receive SMS notification and call prior to your scheduled appointment on the day of delivery. For parcel delivery, a Quantium tracking number will be sent for parcel deliveries and driver will call upon arrival.

10) How can I track my order?
Parcel Delivery
Click here to track your order status.

Truck Delivery
Click here to track your order status.

11) Call-out fee
Should you wish to organize a separate assembly trip after delivery, the call out fee will apply, please call us at 02-708-7999 for rates.

Assembly

1) How much would assembly service cost?
The assembly fee is 7% of the original product retail price. This service is only available for the truck delivery option and is also inclusive of the installation of a tip-over restraint for safety purposes (click here to find out more).
However, the service does not include electrical, plumbing and all other drilling works. Click here to see details of the service.

Online Order Amendment

1) How do I amend or cancel my order?

We're sorry, but we’re not able to add items or exchange to an existing order once payment has been completed.

If you need to make any changes after payment, please contact us to cancel your order via Office Line @IKEAthailand or email us at [email protected], and then place a new order with the correct items or information.

Please note: Order cancellations must be made at least 48 hours before the scheduled delivery date (excluding the delivery day).

For example, if your delivery is scheduled for 04/01/20XX, you must contact us no later than 01/01/20XX. Cancellations made after this period will not be eligible for a delivery fee refund.

2) How do I change the date & time or the delivery address?

Parcel delivery: We’re sorry, but we’re unable to change the delivery address for orders that have already been paid.
For parcel delivery, specific delivery dates and times cannot be scheduled, as the service is managed according to Thailand Post’s delivery timeline.
Please read more under “When will I receive my order?”

Truck delivery: If you wish to change your truck delivery date or time, you can do so at least 48 hours before the scheduled delivery date (excluding the delivery day).

The new delivery date must be within 7 days for Bangkok and vicinity, or within 14 days for other provinces, counting from the order date.

If you would like to change your delivery address, please notify us at least 48 hours before the delivery date as well.

In case the new address results in a higher delivery fee, the additional cost must be paid before we can proceed with the change.

If the new delivery address has a lower delivery fee, our external delivery partner will process the refund according to the applicable terms and conditions. Please read more under “How soon will I receive my refund?”

Example meaning 48 hours: If your truck delivery is scheduled for 04/01/20XX, please contact us no later than 01/01/20XX.Requests made after this period will not be eligible for a delivery fee refund. For any changes or cancellations, please contact us via LINE Official (@IKEAthailand) or email [email protected].

Returns and Refund online order

1) What do I do if an item from my delivery is missing or defective?
If an item from your delivery is missing or defective, Please check your delivery against your order confirmation once you receive your items. If you notice that an item is missing or damaged, please contact our Customer Care Centre as soon as possible via Office Line (@IKEAthailand) or email us at [email protected]. Provide your order number, the article number of the product, quantity, and a brief description of the issue — attaching photos if available — so that we can help you quickly.

We will verify the details, and if the issue is confirmed, we will proceed with the appropriate solution — such as a replacement, delivery of the missing item, or a refund.

2) How do I return or exchange an item?

If your order is still out for delivery:

Truck delivery: On the day your items are delivered, you can inform our delivery team which items you would like to return. The delivery team will help bring the items back to IKEA, and we will process a refund for the product cost and assembly service fee (if applicable).

Parcel delivery: For parcel deliveries, some items in the order cannot be returned. If you wish to return items, you will need to cancel the entire parcel delivery order. When the delivery team from Thailand Post contacts you, you can refuse to accept the parcel. The parcel will then be returned to IKEA, and we will refund the product cost only.

If you have already received your items: You can bring the items along with your order details to IKEA Store or Pick-up point Store within 365 days from the order date, provided the items meet the return conditions. If you are unable to bring large items yourself, we offer a home collection service for an additional fee. Please check the details and conditions.

3) How soon will I receive my refund?)
Refunds for products and service fees (if applicable) will be processed within 20 business days (Monday to Friday, excluding public holidays).

* Please note that refunds for product cost and service fees are processed separately, as service fee refunds are handled by our external service partner. *

IKEA Family Offers & Loyalty Points

1) Will I earn IKEA Family loyalty points from my purchases online?
Yes, earn 10 point for every THB10 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the loyalty points 7 business days after delivery. For questions about the IKEA Family program, you may refer to our list of Frequently Asked Questions here.

*Please note that only IKEA Family card issued in the same country of delivery will be qualified for loyalty points.

2) Can I redeem IKEA Family voucher online?
IKEA Family vouchers are only redeemable in the stores.

VAT refund for tourist

Purchase IKEA products totalling at least 2,000 baht (VAT included) only on the same day. Contact the Customer Service counter at the IKEA Store to request the form.

IKEA store

1) Can someone help me plan and design rooms?

IKEA Home Furnishing Consultants are available to help with free ideas and advice for your home. Visit the IKEA store at Level 1 to make an appointment with our consultants. You could also freely use our workstations available at the respective Kitchen, Level 1. Our co-workers will be close at hand to provide free advice at any stage of your planning. Alternatively, you can also plan it online. Click here to start planning.

2) What methods of payment can I use?

Our cashiers accept cash*, credit cards, debit cards, and IKEA gift cards.

*IKEA Bangna, IKEA Bang Yai, and IKEA Chiang Mai are now cashless from 21 Apr 25 onwards.

3) How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price. Click here for more information

4) What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products. Click here for more information.

5) Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

6) My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from the IKEA store, bring your original receipt and assembly instructions to the Exchange and Return counter and talk to them about what you need. We will give you the missing parts.

7) Can I buy spare parts or hardware?

If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

8) Can I return items?

IKEA offers a generous 365-day no nonsense return policy. Click here to see the full details of our return policies.

9) Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labelled "Design and Quality, IKEA of Sweden."

10) How can I purchase IKEA Gift Cards?

If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts.
Read more about Gift Cards here

11) Does IKEA have support for disabled shoppers?

The IKEA store has parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair accessible restrooms. To make shopping more convenient and comfortable for the disabled, we have:

Privilege parking spots near the entrance

Toilets for the disabled

Wide pathways in the store for easy manoeuvre for those in wheelchairs - Tables at the restaurant are at a height which is also comfortable for the disabled.

Corporate IKEA

1) Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

2) Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

3) How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38

4) What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

5) What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

Website questions

1) What settings or software do I need on my computer to view the IKEA site?
The IKEA site works with all commonly used browsers, on both PC and MAC platforms. If you experience any issues during your visit on our website, please upgrade to the latest version.

2) What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

3) Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Be sure to visit the IKEA store for a look at our full selection.

How do I share feedback?

If you want to share your feedback about any experience you have had in the store or with our website, mobile app, any of our services of with customer service:

1. Click here to be redirected to our Feedback page.
2. Answer three simple questions to share your feedback. Please share as much details as possible for the first question.

FAQs

IKEA profiles

How do I buy online?

Online payment

Online delivery

Assembly

Online Order Amendment

Returns and Refund online order

IKEA Family Offers & Loyalty Points

VAT refund for tourist

IKEA store

Corporate IKEA

Website questions

How do I share feedback?

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