Get an e-Tax invoices when shopping at IKEA stores
e-Tax is now available at IKEA stores. Here is how to get an Electronic Tax invoice easily at your fingertips!
e-Tax is now available at IKEA stores
Here is how to get an Electronic Tax invoice easily at your fingertips!
- Customers must request the e-Tax Invoice through the portal provided by IKEA within 30 days of the purchase transaction date. Requests are not allowed after this period.
- Corrections or amendments to details, including name or address, are allowed only 1 time within 30 days of purchase. However, amendments to the tax identification number are not allowed.
- For information on the collection, use, and disclosure of personal information for the issuance of e-Tax Invoices, customers can refer to the Personal Data Protection Notice provided as terms and conditions in the portal.
- If the original receipt is lost, customers will not be able to request an e-Tax Invoice.
Frequently Asked Questions
Yes, you can scan the QR code at the bottom of the receipt or go to https://ikea.one.th/ to request an e-Tax invoice.
No, an email is required to receive the e-Tax invoice. You can contact our Customer Service at your nearest store for the printed version.
Yes, upon completion of your purchase, you will get an automatic email from the 2C2P portal with a link to download an e-Tax invoice via your submitted email.
You must submit your request with all required information within 30 days after purchasing. After that, an e-Tax invoice cannot be issued.
You will receive it within 24 hours, and you can check the status of the issued e-Tax and transaction history in the portal. If you cannot find the issued e-Tax in your e-mail, please check your junk folder before contacting IKEA Customer Care Centre at 02-708-7999 or e-mail customerrelations.ikeath@ikano.asia, Monday to Sunday from 10:00 – 22:00.
For in-store purchases, you can go to the portal by scanning the QR code or go to https://ikea.one.th/ to correct the details, limit only 1 time within 30 days of purchase. However, changes to the tax identification number are not allowed.
For online purchases, please contact the IKEA Customer Care Centre at 02-708-7999 or e-mail customerrelations.ikeath@ikano.asia, Monday to Sunday from 10:00 – 22:00.
Please contact the IKEA Customer Care Centre at 02-708-7999 or e-mail customerrelations.ikeath@ikano.asia, Monday to Sunday from 10:00 – 22:00, or contact our Customer Service at your nearest store.
No, we do not provide e-Tax for the service fee, however we do provide full tax invoice request through the IKEA Customer Care Centre at 02-708-7999 or more information on IKEA website.
No, e-Tax invoice will not be revised, instead you will get the credit note.
Yes, customers can request an e-Tax invoice for tax deduction, in accordance with government policies.
No, e-Tax invoices cannot be requested for after-sales orders at this moment.
Yes, you can request an e-Tax invoice for a gift card purchase through the portal, as per a normal transaction.
Yes, customers can request an e-Tax invoice for tax deduction following government policies.
- For purchases between 16 January - 28 February 2025, the e-Tax invoice needs to be issued between 16 January - 28 February 2025.
- For in-store purchases, the e-Tax invoice needs to be requested on the same day via the web portal https://ikea.one.th/login (please wait for data transmission 3 hours after purchase).
- For online purchases, customers will automatically receive the e-Tax invoice via email.