Get an e-Tax invoices when shopping at IKEA stores

• Customers must request the e-Tax Invoice through the portal provided by IKEA within 30 days of the purchase transaction date. Requests are not allowed after this period.​
• Corrections or amendments to details, including name or address, are allowed only 1 time within 30 days of purchase. However, amendments to the tax identification number are not allowed. ​
• For information on the collection, use, and disclosure of personal information for the issuance of e-Tax Invoices, customers can refer to the Personal Data Protection Notice provided as terms and conditions in the portal. ​
• If the original receipt is lost, customers will not be able to request an e-Tax Invoice.​

Yes, you can scan the QR code at the bottom of the receipt or go to https://ikea.one.th/ to request an e-Tax invoice.​

No, an email is required to receive the e-Tax invoice. You can contact our Customer Service at your nearest store for the printed version.​

Yes, upon completion of your purchase, you will get an automatic email from the 2C2P portal with a link to download an e-Tax invoice via your submitted email.​

You must submit your request with all required information within 30 days after purchasing. After that, an e-Tax invoice cannot be issued.​

You will receive it within 24 hours, and you can check the status of the issued e-Tax and transaction history in the portal. If you cannot find the issued e-Tax in your e-mail, please check your junk folder before contacting ​IKEA Customer Care Centre at 02-708-7999 or e-mail [email protected], Monday to Sunday from 10:00 – 22:00.​

For in-store purchases, you can go to the portal by scanning the QR code or go to https://ikea.one.th/ to correct the details, limit only 1 time within 30 days of purchase. However, changes to the tax identification number are not allowed.​

For online purchases, please contact the IKEA Customer Care Centre at 02-708-7999 or e-mail [email protected], Monday to Sunday from 10:00 – 22:00.​

Please contact the IKEA Customer Care Centre at 02-708-7999 or e-mail [email protected], Monday to Sunday from 10:00 – 22:00, or contact our Customer Service at your nearest store.​

No, we do not provide e-Tax for the service fee, however we do provide full tax invoice request through the IKEA Customer Care Centre at 02-708-7999 or more information on IKEA website.​

No, e-Tax invoice will not be revised, instead you will get the credit note.​

Yes, customers can request an e-Tax invoice for tax deduction, in accordance with government policies.​

No, e-Tax invoices cannot be requested for after-sales orders at this moment.​

Yes, you can request an e-Tax invoice for a gift card purchase through the portal, as per a normal transaction.​

Yes, customers can request an e-Tax invoice for tax deduction following government policies.

• For purchases between 16 January - 28 February 2025, the e-Tax invoice needs to be issued between 16 January - 28 February 2025.
• For in-store purchases, the e-Tax invoice needs to be requested on the same day via the web portal https://ikea.one.th/login (please wait for data transmission 3 hours after purchase).
• For online purchases, customers will automatically receive the e-Tax invoice via email.