Return policy
We’ve detailed everything about our generous return policy – which is the same for all customers and all channels – on this page.
At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home, office or garden, just isn’t. Returning a product to us is convenient and hassle-free, no matter how or where it’s bought.
What can we help you with?
Returning unopened IKEA products
You have 365 days to exchange or return any unused product in their original packaging for refund ,you need to visit the nearest store.
What you will need
Your receipt and the unused items in their original unopened packaging are required for all returns and exchanges. We issue refunds through the same payment method as the initial payment (e.g. credit card purchases will be credited to the original credit card account).
Purchases that are not refundable
- Used bedding (i.e. bed linens, duvets, pillows, and pillow-tops)
- Stuffed and upholstered products that are in their original packaging.
- Cut meter fabrics
- Made-to-measure items (i.e. custom countertops)
- Products that have been modified, altered, or washed
- AS-IS products
- IKEA gift cards
- Green plants
- rugs
- At any time, IKEA reserves the right to refuse a return or exchange, and we may ask for picture identification.
You can make a return order by visiting the nearest store with the item you wish to return or contacting us.
Mattress exchange policy
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. So, after you’ve slept on it for a while, you can exchange your mattress if you find it too firm or too soft. When you've found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.
Things to note: IKEA mattress exchange
1. Mattress exchange within 90 Days
- Customers can exchange their mattress within 90 days if they find it too firm or too soft.
- The exchange must be done at the IKEA store with the original purchase receipt.
- Delivery fees may apply if the customer requests delivery for the new mattress.
- Important: IKEA does not pick up the mattress from the customer’s home for Change of Mind cases.
2. Home pick-up is only applicable for:
- Wrong item delivered
- Damaged product at customer’s home
- Product under warranty
IKEA Shop Online
If you are not entirely satisfied with your purchase, return the item within 365 days with your order confirmation. Please note delivery fees are not refundable once the order has been shipped. You can make a return order by visiting the nearest store with the item you wish to return or contacting us.
