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IKEA Returns and Claims

Changed your mind or something not quite right? Use the links below to start a return or make a claim within your product’s guarantee period.

A couch that needs to be returned

Returns

Changed your mind? You have 365 days to return your purchase. Only applies to unopened, unused items in original packaging and in resaleable condition. 

*Terms and conditions apply

Claims

Have an issue with one of our products or services? Visit our IKEA claims page to find out how to tell us. Our process can help you make a claim within a product's guarantee period. 

*Terms and conditions apply

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Spare parts

Need an extra hinge? Spare parts big or small, we’ve got you covered. Repairing rather than replacing your furniture is great for the environment and great for your wallet!

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