IKEA Claims
Sometimes, things don't go as planned. Want to return or replace an IKEA product under its guarantee? You’ve experienced an issue with one of our services?
Whether you have problems with our products, quality or services, this page can help you understand how to make a claim at IKEA.
How to make a claim at IKEA
Lodge a claim yourself
If your item arrived damaged, is worth $50–$500, and was delivered up to 7 days ago, use your order number to claim via ‘Manage my order’.
Manage my orderReport a damaged product
Every order is different. If your claim doesn't match the criteria to lodge a claim yourself, then please get in contact with us.
Contact customer supportIf you leave an IKEA product (that has not been accepted by IKEA for return) at IKEA Sylvia Park, we will make the product available for you to collect from IKEA Sylvia Park for a period of 30 days from the date it is left, or such other time we advise you of in writing. You agree that at the end of such period, if the product has not been collected, title to the product will automatically transfer to us and we may deal with the product as we see fit, including to dispose of it or sell it and retain any proceeds of such sale, without any liability to you. Perished items will not be held and may be disposed of if left at IKEA, without liability to you. A failure to collect any click and collect items is dealt with in accordance with our Click and Collect Service Terms.
Household appliances
For any appliances claims, please contact our customer support team. Having your receipt ready will make the process smoother and help us resolve your request as quickly as possible.
