IKEA Returns
So you bought it and... it's not quite what you had in mind? That's alright!
You have 365 days to return your purchase. Only applies to unopened, unused items in original packaging and in resaleable condition.
Test and try
Test and try lets you evaluate certain products at home within a 60 day period, similar to how you would at one of our locations. If it comes back used, damaged or not resaleable, we may offer a reduced refund or refuse the return.
How to make a return at IKEA
If your product is unopened you can return it within 365 days with proof of purchase for a full refund to the original method of payment. No rush, no complicated conditions.
If your product has been opened, as long as its in re-saleable condition (at our discretion), bring it back within 60 days and you'll get an in-store credit. Just have proof of purchase.
Return via store
Returning in-store? Use our Express return service for a faster experience. Bring your receipt or order number and head to Exchanges & returns. You’ll receive a barcode online to speed things up. This applies to most items returned within 365 days.
Return via collection
If you need to return larger items, we can arrange to have them collected from your home. The collection service incurs a fee equivalent to the delivery fee for your area, and your item must be disassembled. Check your delivery fee here.
When you’re ready for collection, contact us with your order number. Service availability and pricing may vary by store, so please check first.
Cancelling or modifying an IKEA order
For orders not yet dispatched, you can cancel through the IKEA Track and manage order page. For dispatched orders, simply cancel by contacting IKEA Customer Support
You are also able to modify an order delivery date up to a certain point in the order process. You can do this through the IKEA Track and manage order page as well.
When contacting us, please have your order number ready.
