What should I do if I haven’t received my IKEA Gift card?
If you haven’t received your IKEA Gift Card, please check your email, including junk and spam folders. If it’s still missing, contact us with your purchase details and we’ll assist in locating it.
- Check your email inbox, including your junk and spam folders, as the gift card may have been delivered there.
- If you’re still unable to locate it, kindly contact us and provide your purchase details. Our Customer Service team will assist in locating your gift card and ensure it is successfully delivered.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you have lost your IKEA Gift card or someone else has used it without your permission, you should contact us immediately.
Read moreWe can unfortunately not register your IKEA Family card or apply discounts to your purchase after it has already been completed, you are however more than welcome to return your order and re-buy the products again.
Read moreYou can purchase an IKEA Gift card online or in-store and it can be used to pay for products or services instore, on our website or the IKEA app.
Read moreTo use a Gift or Refund card as a payment option for your online order, select the 'Redeem a Gift card or Refund card' option in the checkout.
Read moreYou can use IKEA Gift cards, Refund cards and E-vouchers in other countries - but there are limitations!
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service online or in-store, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read more