Where are the Pick Up Points located?
The 29 Pick Up Points are located in towns and cities across the country.
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IKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'To The Door' and 'In The Home' options. Parcel Delivery is ideal for smaller items through post and Click & Collect allows you to pick up your order from an IKEA store or Collection Point.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries. The missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Read moreIf you prefer, IKEA can arrange to pick up your item for return. This service incurs a fee equivalent to the delivery fee for your area.
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