Is it possible to contact the carrier directly before delivery?

Yes, the carrier will always contact you before the scheduled delivery and keep you updated on the whereabouts of your delivery.

Have you tracked your order and checked that the contact information and delivery date are correct? If everything is in order, but you still have not received your order, contact us, and we will help you!

We recommend that you stay near the address during the delivery window. You will receive an SMS before the delivery containing a link where you can easily follow the driver’s route and see when your delivery is approaching.

No. At the moment, you are currently not able to send the gifts directly to the recipients.

Yes, we are happy to help you change the delivery address as far as it's possible.

To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.