Co-worker stories - Allan Chin

I started in IKEA Singapore as a Customer Service Officer in 1995. The early days early days were tough because I was handling follow-ups alone, dealing with customer complaints. But I took on the responsibilities and, three years later, I was appointed to lead the Recovery Section. I have been there since. Throughout this 20+ years, I have learned a lot about our products and our customers’ needs. It’s all about passion! Today, I’m still learning, sharing my experiences, and imparting skills to my team members. I have been invited to go to Kuala Lumpur in Malaysia to share my experiences and to train the other Recovery Teams for both stores there. And of course, creating a strong bond together with these other teams.

The spark of my passion will still keep burning and will shine as far as it can, like my favourite, powerful flashlight (I’m a crazy flashlight collector!).

I lead a team called “Recovery.” We find ways to recycle or reuse products that have been damaged in our store displays or returned by customers. We save as much as possible for our business to prevent more loss. Sometimes we can repair a product or find ways to use parts. Sometimes we sell in our AS-IS Area.

To train, guide, and to inspire my fellow team members in running a smooth “day in, day out” operation. Happy customers.

Working with Togetherness and Enthusiasm. Passion!

Have the ability to work together as a team, be physically fit and strong, be able to work more during peak periods, especially most weekends—we are a retail company! Be willing to learn and accept responsibilities.