FAQs

IKEA store

1. What new IKEA store openings are scheduled?

The first IKEA Store that has opened is IKEA Zenata store, no other stores are currently planned.


2. Can someone help me plan and design rooms?

IKEA Zenata store offers a home decoration service if you wish to furnish an entire room or home. Our friendly co-workers will be happy to assist you in store. IKEA have online planning tools for a range of products including storage, kitchens, wardrobes. Our kitchen departments can also arrange a visit to your home to help design your ideal kitchen.


3. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.


4. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, our teams can come to your home to assemble and install our products.


5. Can I return items?

IKEA Zenata store offers a generous return policy. Ask for assistance at your store or look in your catalogue for details.Please do not forget the receipt and the original packaging.


6. Complaints?

If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.


7. How many products are in the IKEA product range?

There are about 8600 products in the total IKEA product range. Each store carries a selection of these 8600 products depending on store size. The core range is the same worldwide.


8. Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."

IKEA catalogue

1. What is the IKEA catalogue?

The IKEA catalogue is produced in 30 languages and more than 217 million copies and delivered to homes in 45 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.


2. How can I get a copy of the IKEA catalogue?

The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA Zenata store for a free copy.


3. When does the new catalogue come out?

The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!


4. How environmentally friendly is the IKEA catalogue?

Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

Corporate IKEA

1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 48 countries.


2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.


3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V.Olof Palmestraat 1NL-2616 LN DelftThe Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

4. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."


5. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings , or visit " Available jobs page " .


6. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.

Shopping online at IKEA

1. How to buy/ order on the IKEA website?

IKEA offers you the possibility, via the online shopping service on our website, to buy our IKEA products with a home delivery service. Our online range is growing every day. We invite you to consult the product pages in order to know if your article is available for purchase via our site.


2. Is it possible to change the delivery date?

It is possible to change the delivery date only 48 hours before the scheduled delivery. Please call +212 (5)20 100 900 for assistance.


3. Can I modify my online order?

Unfortunately, you are not able to add or remove items from an online order. You can change your contact information, delivery address or delivery date and time by contacting our customer service. For more information, please read the terms and conditions.


4. What if I change my mind after receiving my order online?

You have the right to change your mind. You can return your order by calling +212 (5)20 100 900 for assistance. For more information, please see our Online Store Return Policy.


5. What do I do if I’m missing a piece in my package?

First, check to see if you have all the packages. Some items are sold in several packages. You will find the number of packages required on the package.If you miss a parcel or missing part in a parcel, please call us on +212 (5)20 100 900 or contact us via e-mail at online@ikea.ma


6. Do you offer guarantees on your products?

Yes, you can see all the guarantees here.


7. What happens when I do not receive my delivery on the due date?

When a delivery cannot take place on the scheduled date, a new delivery will be arranged. Customer Service will contact you the day after the delivery day to make a new appointment.If not, please click on this link to contact our services.


8. Can I order an article over the Internet and pick it up in store?

Faced with the current situation, we regret not being able to offer you this service.


9. What measures do you put in place to ensure the safety of your teams and customers?

In order to ensure the health and safety of all, while meeting your expectations we strictly apply safety measures and ensure the application of sanitary gestures. For this purpose, our delivery agents apply disinfectant before, during and after each delivery.Our delivery men wear suits and are equipped with gloves and masks and change them after each delivery.Is my personal data transmitted to third parties?Sometimes we have to hire other companies to help us provide our services. We limit the information we give them, to ensure that it is used only for the execution of your order. They are strictly controlled by IKEA to ensure that our customers' privacy is always protectedIf you have any questions or need help, our staff is ready to help. Please contact us via online@ikea.ma or call us at +212 (5) 20100900, Monday to Sunday, from 10.00 to 22.00.

Need more help?

Question or query, help is at hand. Contact IKEA customer services to answer your questions.