Privacy Policy

A partnership in trust

When IKEA set out to create a high-quality, low-priced line of home furnishings, we knew we couldn't do it without the help of some very important partners-you, our customers. Whether you're researching purchases in the IKEA catalogue, picking up your furniture in our self-serve warehouses or assembling your purchases at home-we're working together to help you create a better everyday life at a price everyone can afford. IKEA is based on a partnership with our customers. Without you, IKEA could not exist. This partnership extends to the way we handle your personal information. Just like shopping at IKEA is a cooperative experience, IKEA makes a point of working with our customers when it comes to their privacy. We only collect the information we may need to create a better shopping experience for you. This Privacy Notice is our way of telling you what information we collect, how we use it and how you can access, change and remove your information. Customer Service – In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is only used to answer your questions as completely and thoroughly as possible. Special offers, promotions and guarantees – When you register for or redeem IKEA special offers or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a guarantee card about a product you purchased from IKEA. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.

 

Help us build a better IKEA

In order to create a better IKEA, we need your help. You can help by providing us with various kinds of information to help IKEA serve you better, and ultimately improve IKEA for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and use that information to help improve your IKEA shopping experience. Purchases – When you make a purchase at IKEA, you may need to give us your credit card number or contact information in order to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and email address to guarantee prompt delivery. This information will only be used for internal purposes and to fulfil your purchase. Customer Service – In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is only used to answer your questions as completely and thoroughly as possible. Special offers, promotions and guarantees – When you register for or redeem IKEA special offers or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a guarantee card about a product you purchased from IKEA. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.

 

What you share with IKEA stays with IKEA

In order to create a better IKEA, we need your help. You can help by providing us with various kinds of information to help IKEA serve you better, and ultimately improve IKEA for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and use that information to help improve your IKEA shopping experience. If you cannot trust IKEA, you will not shop with IKEA. For that reason, the security of your personal information is of utmost importance to us. IKEA does not share your personal information with companies outside IKEA for marketing purposes. The information we collect is used only by IKEA We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. On occasion, we do need to hire other companies to help serve you better. In some of these cases, we may need to share information that is necessary to perform tasks for IKEA. For example, a delivery service will need to know your name and address in order to bring IKEA products to you. These companies are strictly monitored by IKEA in order to make certain the privacy of our customers is always protected.

 

Our Privacy Commitment to our Customers

SYH MOROCCO (“we”) are committed to protecting and respecting your privacy. This policy sets out why we collect data from you and how it will be processed by us. Please read the policy carefully so that you understand our views and practices and how we will treat your data. The data you give to us is confidential and is only disclosed in the circumstances noted in this policy.
By purchasing products and services from us, by using our in-store WIFI or by browsing our website on a computer, mobile device or mobile phone application, you give your consent for this personal information to be used by us.
In accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of 18 February 2009 on the protection of individuals with regard to the processing of personal data, SYH MOROCCO is the “data controller” collecting your data. Our registered company address is: 124, Boulevard Rahal El Meskini, Floor 5, RC 259.977, Casablanca. If you have any questions regarding this policy or in respect to data privacy, our contact details are;
IKEA, Customer Support, Main road No.1 - Residence Imania, Ain Harrouda, Mohammedia, telephone number: +212 (5)20 100 900, e-mail: relationclients@ikea.ma.
IKEA processes your data in accordance with all applicable regulations and legislations. We ensure that we collect the information fairly and that it is kept secure.

 

Collection of personal information

You may provide us with your personal information when you:

  • make a purchase in store
  • enter competitions
  • sign up for an activity in store
  • apply for promotions or redeem vouchers or coupons
  • participate in surveys
  • return products or file a claim
  • correspond with our in store representatives or customer relations team and provide information to us in writing, by phone or by email.
  • have your wifi capability on your mobile phone or other electronic device switched on in store or around the outer perimeter of the store

The information we may receive from you includes:

  • your name, address, date of birth
  • payment address
  • delivery address
  • financial information including your credit, or debit card or other payment information
  • information you provide when filling in forms on our website or when corresponding with us by phone or email
  • purchase history of IKEA products and services
  • other information you decide to share with us.

 

IKEA customer accounts and profiles

At IKEA.ma you can register for different customer accounts and profiles. The customer accounts we offer are:
IKEA web account enables you to use our interior planner tools and design your home or office with IKEA furniture and save your plans at our servers. If you choose, you can also use your account to subscribe to e-mail newsletters from us. If your account has been inactive for a longer period of time, we reserve our right to deactivate your account.


The personal information we receive about you from other sources

When you give information to third parties connected to us we may receive that information too. For instance, those trusted service partners we sub contract for the purposes of marketing, finance, advertising, processing payment, delivery and other in-store and out-store services. We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us. This is to ensure that the information we have about you is accurate and to prevent fraud.

 

What we do with the personal information you provide to us

We use the information you give to us in a number of different ways. The information we hold about you may be matched and co-ordinated with our internal data bases for the purposes set out below and in order to maintain good management of your information.

 

There are many kinds of cookies. We think you'll like the IKEA recipe

The IKEA web site uses cookies to remember your preferences. For example, the web site may remember which IKEA store page you view, in order to make your next visit more convenient (by displaying information more relevant to that store location). Nevertheless, if you don't like having any cookies at all they can be disabled in your web browser's Internet Options. We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. On occasion, we do need to hire other companies to help serve you better. In some of these cases, we may need to share information that is necessary to perform tasks for IKEA. For example, a delivery service will need to know your name and address in order to bring IKEA products to you. These companies are strictly monitored by IKEA in order to make certain the privacy of our customers is always protected.

 

Call us. We won’t call you

IKEA will only contact you if you provide us with your email address and request we communicate with you in this way. If you are contacted by IKEA and would prefer not to receive information about products and promotions, please get in touch with us using one of the options below.

 

Out of sight, but never out of reach

If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about IKEA’s privacy policies or your personal information, please don’t hesitate to contact us. Contact us via our website Call us at +212 (5)20 100 9000. We will respond to your questions or concerns as quickly as possible. By using this site, you consent to the above privacy policies. DATED: 2015-05-25

 

Change of address? Change of heart? Let us know

If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about IKEA’s privacy policies or your personal information, please don’t hesitate to contact us.

Contact us via our website

Call us at +212 (5)20 100 9000.

We will respond to your questions or concerns as quickly as possible.

By using this site, you consent to the above privacy policies.

DATED: 2015-05-25