FAQs

1. How many IKEA stores are there in Morocco?

The first IKEA store to open was IKEA Zenata, the 2nd was IKEA Morocco Mall and the newest store is IKEA Cabo. 

2. Can you help me furnish and organize a room?

We offer an interior design service if you want to furnish a room or your entire home, and our staff will be happy to help you with the design.

IKEA has online planning tools for a range of solutions, including storage, kitchens and closets. Our kitchen specialists can also arrange a home visit to help you create the perfect kitchen for you.

IKEA Zenata also offers a remote design service (HOTLINE DESIGN) with one of our interior designers on appointment. You can reach us on 06 64 10 57 77 and confirm your appointment according to the available time slots.

3. How can I bring large items home?

Most IKEA solutions are flat-packed, making them easy to transport.

If you wish, your IKEA store can also offer you a delivery service. Delivery is not included in the product price.

4. What if I want to assemble my items?

IKEA solutions are generally easy to assemble, without the need for special tools. If you wish, our teams can come to your home to assemble and install them for you.

5. Can I return items?

IKEA Zenata store has a generous return policy. Ask in store or check our online return policy to learn more.

Returned items must be in their original packaging, and don't forget the receipt.

6. How do I file a complaint?

If you have a complaint about our products or services, please contact the IKEA contact center on 0520100900. We will be happy to help you solve your problem.

7. How many solutions are there in the IKEA range?

The complete range of IKEA solutions consists of approximately 8600 items. Each store offers a selection of these 8600 solutions according to its area. The main range is the same all over the world.

8. Where do IKEA solutions come from?

Our solutions are manufactured by 2000 suppliers in 50 countries. Our products are definitely Swedish in design and quality.

Our low prices are literally built into the whole production process, and flat packaging makes it easy to distribute the solutions, make them available for self-service and pick them up immediately. All our solutions are labelled "Design and Quality, IKEA of Sweden".

1. Who owns the IKEA concept?

IKEA distribution, with its Swedish roots, is based on a franchise system.

Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA concept. The IKEA store operating system takes the form of various franchises in over 47 countries.

2. Can I become a distributor of IKEA solutions?

The IKEA experience is more than just a product offering. It is a business concept. For this concept to work, all the elements that make up the concept must be present. That's why IKEA solutions are only sold in IKEA stores franchised by Inter IKEA Systems B.V.

3. How to become a franchisee?

IKEA solutions are only sold in stores that are part of the IKEA retail network and franchised by Inter IKEA Systems B.V. in the Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of its detailed expansion plan. Applicants are thoroughly investigated and assessed commercially, and franchises are only awarded to companies or individuals with strong financial assets and substantial retail experience.

Serious applications (please provide all supporting information) can be sent or faxed to us at the following address:

Inter IKEA Systems B.V. Olof Palmestraat 1NL-2616 LN Delft - The Netherlands

Subject: Franchise

Fax: +31 15 215 38 38

4. What is IKEA group?

IKEA group is a privately owned entity of various companies owned by a charitable foundation located in the Netherlands. The group is involved in the development, purchase, distribution and sale of IKEA solutions. IKEA Group is the largest group of IKEA franchisees, and oversees more than 100 IKEA stores.

5. What is the IKEA business idea?

The IKEA business idea is: "to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them ".

6. How can I get information about job opportunities at IKEA?

If you are dynamic and serious, have a good customer service attitude and would like to join our team, please contact IKEA Zenata store to be informed about possible job opportunities.

1. How to buy/order on the IKEA website?

The online shopping service at www.IKEA.ma offers you the opportunity to buy IKEA solutions and have them delivered to your home. Our online collections are growing every day. Please check the product pages to see if your item is available on our site.

2. Is it possible to change the delivery date?

It is possible to change the delivery date up to 48 hours before the scheduled delivery date. If you need help, please call us on +212 (5)20 100 900.

3. Can I change my order online?

At this time, you cannot add items, but you can remove items from an order on the day of purchase. You can change your contact information, delivery address or delivery date and time by contacting our customer service department on +212 (5)20 100 900. For more information, please read the terms and conditions.

4. What if I change my mind after receiving my order online?

If you change your mind, you can return your order by calling +212 (5)20 100 900 if you need assistance. For more information, please see the return policy on our website.

5. What if my package is missing a part?

First, check to make sure you have received all packages. Some items are sold in multiple packages. The number of packages is indicated on the package. If you are missing a package or a part in a package, contact us at +212 (5)20 100 900 or by e-mail at the following addresses: [email protected].

6. Do you offer any guarantees on your solutions?

Yes, you can see all the guarantees here.

7. What happens if I do not receive my delivery on the agreed date?

When a delivery cannot be made on the agreed date, we will arrange a new delivery. Customer service will contact you to reschedule. Otherwise, click on this link to contact our services.

8. Can I order an item online and pick it up in store?

• You can order from home or elsewhere and pick up your order at IKEA Zenata store.
• Select IKEA Zenata store as your pick-up location and choose a convenient date to pick up your order.
• Pick-up will be touch-free, even for heavy or bulky items. Please plan to load your vehicle, as our staff will not be able to assist you.
• You may choose a pickup date that is convenient for you.
• Please bring your order confirmation email and identification with you.
• Please remember to pick up your order on the agreed date. Orders that are not picked up within 24 hours of the specified date are cancelled and automatically refunded to your bank account.
• If someone other than you is picking up your order, please give them your order confirmation email and identification.

 

9. What measures do you take to ensure the safety of your staff and customers?

In order to guarantee the safety of all, while satisfying your expectations, we strictly apply safety measures and sanitary gestures. To this end, our delivery coworkers use a disinfectant before, during and after each delivery, they also wear overalls and are equipped with gloves and masks that they change after each delivery.

10. Is personal data passed on to third parties?

We sometimes need to hire other companies to help us provide our services to you. We limit the information we provide to them to ensure that it is only used to deliver your order. This sharing is strictly controlled by IKEA to ensure that our customers' privacy is always preserved.

If you have any questions or need help, our staff are here for you.

You can contact us by e-mail at [email protected] or by phone at +212 (5) 20100900, Monday to Sunday, 10am to 10pm.

What is your return policy?

At IKEA you can change your mind!

We make it easy for you. If you’ve changed your mind or you’re not satisfied with your purchase, simply return the item within 365 days for an exchange or refund. You can consult all the details about our return policy here.   

What is your return policy on delivery products?

Don’t worry!

We will come to your home and collect the unwanted items for returns. Just call the Contact Center to plan your preferred pickup date and we will come and collect any unopened products you would like to return.

How can I receive my refund for online purchases?

We make it easy!

We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account) or through a refund card. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks).

The product I have purchased has a defect or is damaged. What can I do?

IKEA to the rescue! You can take the item to your nearest store so our colleagues can help you or you can contact our Customer Service.

All our items are subjected to rigorous quality tests, if you think your product may have a defect, we won't play the Swedish game with it, take it to your nearest IKEA store so that our colleagues can assess it personally and give you a solution. Remember to bring the purchase receipt or invoice!

If the damage has been in the shipment, you must reflect on the delivery note any visible damage at the time of delivery. In case of non-visible damage or possible defects, please contact us as soon as possible.

What products that cannot be returned?

We are unable to offer refunds or exchanges for broken items or damaged items that were not by the manufacturer.·

• Used bedding (i.e. bed linens, duvets, pillows and pillow-tops)·
• Stuffed and upholstered products·
• Cut metre fabrics
• Made-to-measure items (i.e., custom countertops)
• Products that have been modified, altered or washed
• Plants and Flowers
• Perishable consumer goods
• As-Is products
• IKEA gift cards

 

Can I return a product at a different store to where I purchased?

No Problem!

You can return any item back to IKEA in any of the stores that is closest to you at your convenience.

Do IKEA products come with a guarantee?

We are confident in the quality of our products that many of them come with an extended guarantee. Click here to see a full list.

How long can you return an IKEA mattress for?

You may exchange your mattress once within 365 days if you don't love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better. Please note that initially, your new mattress can seem a bit too firm.

How do I exchange an IKEA mattress?

Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one. If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.