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Return policy

If you’ve changed your mind or you’re not satisfied with your purchase, simply return the unused item within 90 days for an exchange or refund. Some exceptions apply.

What you will need

Your receipt and the unused items in their original unopened packaging are required for all returns and exchanges. We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).

Purchases that are not refundable

• Used bedding (i.e. bed linens, duvets, pillows and pillow-tops)

• Stuffed and upholstered products without a law label

• Cut metre fabrics

• Made-to-measure items (i.e. custom countertops)

• Products that have been modified, altered or washed

• AS-IS products

• IKEA gift cards

• At any time, IKEA reserves the right to refuse a return or exchange, and we may ask for picture identification. Please visit your local IKEA store or contact us for more details.

IKEA Shop Online

You can return from the comfort of your home. Simply contact us by phone on +965 18 40 408, through WhatsApp on +965 98009292 or send us an e-mail. We will schedule a visit to your home to pick up our product.

The unused items in their original unopened packaging are required for all returns. We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).