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Parcel Delivery service

About delivery services

 

Delivery  

  • When receiving the delivery, please check for damage to the packaging of the product by yourself. 

  • Delivery may delay due to traffic conditions, etc.   

 Change date /Failed delivery  

  • Please visit My Purchase on the website. Depending on the progress of your order, you may not be able to change it. In that case, please check the shipment number provided in the order communication email and contact the delivery company directly by 
  • Re-delivery is possible within 5 – 7 days (Depend on Delivery company) from your first delivery date. 

 Check order status

  • If you want to check the status of your delivery, you can look up shipment status by My Purchase

 Return/Cancellation  

  • Please cancel from the My Purchase on the website. Depending on the progress of your order, you may not be able to In this case, please receive the delivery and then return it to the store or ask for  Customer Support Centre (TEL:050‐4560‐0494) to arrange pick up delivery. The delivery cost will be charged.
  • Service fee will not be refunded when you cancel or return the order.