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IKEA Terms and Conditions for Sale of Products

(Online etc. Shopping Service Transactions Agreement)

Article 1. Definitions

1. In these Terms, “IKEA” refers to IKEA Japan Co., Ltd., a company domiciled in Japan. It does not refer to its group companies and affiliated companies located inside or outside of Japan.

2. In these Terms, the “Online etc. Shopping Service” refers to the service under which IKEA receives purchase orders for merchandise from you and under which such merchandise is sold through the website, shopping app, telephone ordering system operated by IKEA, online conference system designated by IKEA, or any other remote shopping meansprovided by IKEA.

3. In these Terms, “Merchandise” refers to the products that IKEA sells you through the Online etc. Shopping Service. It does not include products that you purchase from anywhere else besides IKEA or that you purchase in IKEA stores.

4. In these Terms, “you,” “your,” or the “Customer” refers to users who intend to purchase or have purchased Merchandise from IKEA using the Online etc. Shopping Service.

Article 2. Application of Terms

1. These Terms apply to all purchase and sale agreements for merchandise that are executed between IKEA and Customers using the Online etc. Shopping Service.

2. IKEA will accept your requests to purchase the Merchandise using the Online etc. Shopping Service on the condition that these Terms apply to the transaction. When you make a request to IKEA to purchase the Merchandise using the Online etc. Shopping Service, you will be deemed to have made the request upon agreeing to the application of these Terms and consenting without objection to the provisions contained herein.

3. In addition to these Terms, between IKEA and you, IKEA Terms and Conditions for Sale of Products shall also apply. However, if there is a discrepancy between these Terms and IKEA Terms and Conditions for Sale of Products regarding the Online etc. Shopping Service, these Terms will prevail. Furthermore, when IKEA Terms and Conditions for Sale of Products is applied to the Online etc. Shopping Service, the reference to “purchase date” shall be read by replacing it with “purchase date (if the payment date and the Merchandise delivery date fall on different days, then the Merchandise delivery date).”

Article 3. Requests to Purchase Merchandise through the Online etc. Shopping Service

1. If you intend to purchase the Merchandise through the Online etc. Shopping Service, you must enter the requisite information in accordance with the methods and procedures indicated on the website or shopping app operated by IKEA, or in the case of Merchandise purchase order via a telephone or online conference system you must follow the instructions of the IKEA sales representative(the “Merchandise Purchase Order Procedures”).

2. When completing the Merchandise Purchase Order Procedures in the preceding paragraph, you must choose the Merchandise delivery method either by shipment to a location covered under the Online etc. Shopping Service (“Merchandise Shipment”) or by pickup at an IKEA store located in Japan (only at the stores that provides pickups for the Online etc. Shopping Service) (“In-Store Pickup”).

3. If you are a minor and wish to apply to purchase Merchandise, you must obtain the consent of your guardian or person with parental authority.

Article 4. Purchase Price Payment Procedures

After you complete the Merchandise Purchase Order Procedures, you must proceed with the purchase payment to pay the specified amount using the method designated by IKEA (the “Payment Procedures”).

Article 5. Merchandise Purchase Acceptance Email from IKEA and Merchandise Purchase and Sale Agreement

1. After you complete the Merchandise Purchase Order Procedures and the Payment Procedures via either the website or the shopping app, IKEA will send you an email that indicates IKEA’s acceptance of the Merchandise purchase order (the “Merchandise Purchase Acceptance Email”). Note that in some cases, IKEA may send you an email when you complete the Merchandise Purchase Order Procedures or the Payment Procedures, etc. before it sends you the Merchandise Purchase Acceptance Email. Those other emails do not refer to an acceptance of your request to purchase Merchandise and, therefore, do not constitute a Merchandise Purchase Acceptance Email, nor will form a Merchandise purchase and sale agreement between IKEA and you (“Merchandise Purchase and Sale Agreement”).

2. A Merchandise Purchase and Sale Agreement between IKEA and you will take effect when you receive the Merchandise Purchase Acceptance Email from IKEA. In the event that you complete the Merchandise Purchase Order Procedures via a telephone call or the online conference system, in principle a Merchandise Purchase Acceptance Email will not be sent, and your purchase order will instead be tentatively accepted verbally by IKEA. In this case, you must follow the Payment Procedures as directed by IKEA’s sales representative, and the Merchandise Purchase and Sales Agreement between you and IKEA shall be deemed to be formed at the time your payment is made to IKEA. If such payment is not made by the date agreed with IKEA at the time of the purchase order, then the purchase order for the Merchandise Purchase and Sale Agreement shall be automatically cancelled.

3. In some cases, IKEA may not accept your request to purchase Merchandise, even if you have completed the Merchandise Purchase Order Procedures. In those cases, IKEA does not bear any duty to back-order or set aside the Merchandise for you, nor owe any obligation for damage compensation or any other legal liability to you.

4. If IKEA discovers that the ordered Merchandise is out of stock after IKEA sends you the Merchandise Purchase Acceptance Email or after the Payment Procedures are complete, IKEA may retroactively cancel the Merchandise Purchase and Sale Agreement with you.

Article 6. Shipment and Delivery of Merchandise, and Transfer of Ownership Rights

1. If you have chosen Merchandise Shipment during the Merchandise Purchase Order Procedures, after you pay IKEA the purchase price in accordance with the Payment Procedures IKEA shall ship the Merchandise to you at the Merchandise shipping location that you specified during the Merchandise Purchase Order Procedures (the “Designated Shipping Location”) and deliver the Merchandise to you at the Designated Shipping Location.

2. If you have chosen In-Store Pickup during the Merchandise Purchase Order Procedures, IKEA will hand over the Merchandise to you at the IKEA store (the “Designated Store”) on the scheduled pickup date (the “Scheduled Pickup Date”) that you selected during the Merchandise Purchase Order Procedures.

3. The ownership rights to the Merchandise that IKEA sells you will transfer from IKEA to you when the Merchandise is delivered to the Designated Shipping Location or handed over to you at the Designated Store.

4. IKEA shall be responsible for the loss, breakage, or any other damage that occurs to the Merchandise before the delivery is completed pursuant to the preceding paragraph, unless such damage is caused by a reason attributable to you. You shall be responsible for the loss, breakage, or any other damage that occurs to the Merchandise after the delivery is completed pursuant to the preceding paragraph, unless such damage is caused by a reason attributable to IKEA. However, you will be responsible for the loss, breakage, or any other damage that occurs to the Merchandise (1) in the case of a Merchandise Shipment, from the time that the Merchandise is returned to IKEA receives by the shipping company engaged by IKEA as you fail to receive delivery of the Merchandise at the Designated Shipping Location, or (2) in the case of an In-Store Pickup, from the time that  you fail to pick up the Merchandise on the Scheduled Pickup Date at the Designated Store.

5. In the case of a Merchandise Shipment, if you do not receive the delivery of the Merchandise at the Designated Shipping Location and the shipping company engaged by IKEA returns the Merchandise to IKEA, or in the case of an In-Store Pickup, if you do not pick up the Merchandise within one week from the Scheduled Pickup Date at the Designated Store, and Merchandise storage expenses or other damage incurs to IKEA as a result, IKEA may seek to be indemnified by you.

6. In the case of a Merchandise Shipment, if you do not receive the Merchandise at the Designated Shipping Location and the shipping company engaged by IKEA returns the Merchandise to IKEA, and in the case of an In-Store Pickup, if you do not pick up the Merchandise after within one week from the Schedule Pickup Date at the Designated Store, the Merchandise Purchase and Sale Agreement between IKEA and you will automatically be cancelled. In that case, the cancellation of the Merchandise Purchase and Sale Agreement will not prevent IKEA from seeking for indemnification as stated in the preceding paragraph.

7. If it is impossible to carry in the Merchandise to the Designated Shipping Location due to issues concerning the passageway or if it is discovered that special transportation arrangements or expenses are required after the Merchandise has been shipped, IKEA will refund the purchase price of the Merchandise upon your request to cancel the relevant Merchandise Purchase and Sale Agreement. However, IKEA will not refund IKEA’s prescribed fees.

Article 7. Refunds or Returns of Non-Defective Merchandise

1. If all the following requirements are met, you may cancel the Merchandise Purchase and Sale Agreement with IKEA (after you receive delivery of the Merchandise, you may cancel the Merchandise Purchase and Sale Agreement with IKEA and return the Merchandise you purchased) from the time you received the Merchandise Purchase Acceptance Email until the first anniversary of the purchase date (if the payment date and the Merchandise delivery date fall on different days, then the Merchandise delivery date), even if there is no defect (flaw or malfunction) with the Merchandise that you purchased. Otherwise, you may not cancel the Merchandise Purchase and Sale Agreement or request to return the Merchandise or get a refund to IKEA.
(i) The Merchandise is designated Merchandise (you may not return certain Merchandise, such as outlet Merchandise, plants, order-made Merchandise, cut-out cloth fabric, food/beverages, and so on);
(ii) The Merchandise is unused;
(iii) The packaging and tags (with a bar code, which includes the Merchandise manufacturing number or other Merchandise information) are attached to the Merchandise;
(iv) The Merchandise is not damaged or defaced;
(v) A document evidencing the fact of purchase of the Merchandise and the date of purchase (a receipt or shipping slip etc.) is presented; and
(vi) Purchase of the Merchandise is not made for business purposes, such as resale.
Please note that IKEA will assume that your purchase of the Merchandise was for “business purposes” in all or part of the following cases: (1) when you purchased five or more of identical Merchandise at once or around the same time and request to return them; (2) when you request to return five or more of identical Merchandise at once or around the same time; or, (3) you request to return Merchandise more than twice in a single year.

2. If you return the Merchandise to IKEA based on the provisions of paragraph 1, the location for returning Merchandise to IKEA will be the “store of purchase” stated in the Merchandise Purchase Acceptance Email (the “Store of Purchase”) or the place specified separately by IKEA, and you will be responsible for completing the procedures and covering the expenses required for the return. Please note that in the case that you have chosen Merchandise Shipment and if you request IKEA to cancel the Merchandise Purchase and Sale Agreement with IKEA based on paragraph 1 before you receive delivery of the Merchandise, IKEA may not be able to cancel the shipment by the shipping company that IKEA engaged depending on the timing of the cancellation request. In that case, you may be responsible for completing the procedures and covering the expenses for the send back the Merchandise.

3. IKEA will refund the purchase price of the Merchandise to you when all the requirements stated in paragraph 1 above have been met (if you receive delivery of the Merchandise (including cases where IKEA is unable to cancel a shipment by the shipping company), and all the requirements stated in paragraph 1 above have been met and the return of the Merchandise based on the preceding paragraph has been completed). However, IKEA will not refund you IKEA’s prescribed fees, and you will be responsible for the expenses required for the refund.

4. If you return the Merchandise to IKEA without meeting the requirements stated in paragraph 1, IKEA will send that Merchandise back to you. In that case, you will be responsible for the shipping, storage, and any other expenses.

Article 8. Exemptions

IKEA’s liability based on its non-performance or tort, etc. will be limited to the price of the Merchandise that you purchased or 50,000 yen, whichever is higher, in the absence of intent or gross negligence of IKEA. In addition IKEA shall not be liable for any damages including hypothetical damages such as lost profits (negative damages) and damages caused by special circumstances (special damages).

Article 9. Customer Covenants and Responsibilities

1. You bear an obligation to IKEA to comply with the following.
(i) Please correctly enter or communicate the information during the Merchandise Purchase Order Procedures, such as the details of the Merchandise you wish to purchase, your preferred shipping destination, and so on.
(ii) Before completing the Merchandise Purchase Order Procedures, please carefully check the size of the Merchandise and the passageway before making the purchase because delivery conditions depend on the delivery location. Be especially careful when you buy a large piece of furniture.
(iii) Please promptly receive the Merchandise once the Merchandise you purchase has been delivered;
(iv) Please assemble or install the Merchandise that you selected and purchased at your own responsibility;
(v) Please check ahead of time that there is no issue to use the Merchandise before you assemble, install, or use it;
Examples of items to check in advance:
Any color staining of the floor or furniture regarding the Merchandise that you will place on the floor or furniture;
Any color staining of clothing or household goods regarding fabric goods;
The quality or durability, etc. of the wall surface onto which you intend to install the Merchandise;
The quality or durability, etc. of the floor onto which you intend to install the Merchandise; or
The quality or durability, etc. of the ceiling onto which you intend to install the Merchandise.
(vi) Please observe the user precautions when using the Merchandise;
(vii) Please refrain from reselling Merchandise to gain personal profits or profits for a third party or purchasing Merchandise for resale (IKEA sells Merchandise to its Customers on the assumption that the Customers themselves will be using the Merchandise); and
(viii) Please refrain from any conduct that infringe or potentially infringe the trademark rights, copyrights, privacy, or other rights or interests of another user, third party, or IKEA.

2. If you breach any of your obligations, IKEA may seek for indemnification or an injunction against such breach.

3. IKEA will not respond to a demand, etc. for indemnification, even if you suffer damages due to your conduct in breach of your obligations. However, this will not apply to the damages caused by a reason attributable to IKEA.

Article 10. Force Majeure, Holding Harmless, and Telecommunications

1. Neither IKEA or you shall be liable for damages or other legal liability to the other party in the following cases: an email sent to the other party fails to arrive due to a reason not attributable to either of the parties, such as a malfunction of the internet access or telephone lines, etc., and a Merchandise Purchase and Sale Agreement between IKEA and you does not take effect or is cancelled as a result; the Payment Procedures are not completed within the prescribed payment period due to a reason not attributable to you, such as a processing error by credit card company or other financial institution, and the Merchandise Purchase and Sale Agreement between IKEA and you is cancelled as a result; the Merchandise cannot be delivered on the scheduled delivery date due to a reason not attributable to IKEA, such as an earthquake, tsunami, or public transportation disruption; or, non-performance of the obligation due to a reason not attributable to either of the party.

2. If a Merchandise Purchase Acceptance Email sent by IKEA to you fails to arrive or arrives late because of a reason not attributable to either of the parties, such as a malfunction of internet access or telephone lines, etc. or because of an error or change to information that you entered or communicated during the Merchandise Purchase Order Procedures, the Merchandise Purchase Acceptance Email that IKEA sent to you will be deemed to have arrived at the time that IKEA sent it.

Article 11. Location to Perform Obligations by IKEA to Customers

If IKEA bears an obligation for restitution, indemnification, or any other obligations to you under a Merchandise Purchase and Sale Agreement, the location where the obligation will be performed by IKEA will be the Store of Purchase, unless otherwise provided in these Terms or separately agreed between the parties.

Article 12. Governing Law, Jurisdiction, and Language

1. Contractual relationship between IKEA and you, including these Terms, shall be governed by the laws of Japan.

2. The Tokyo District (Summary) Court or the Osaka District (Summary) Court shall have exclusive agreed jurisdiction regarding any disputes between IKEA and you.

3. The original language of these Terms is Japanese. If an English translation of these Terms is prepared for reference purposes, only the Japanese original of these Terms shall be effective, and the English translation shall not have any effect whatsoever.

Article 13. Assignment of Rights

You may not assign the rights and duties under the Merchandise Purchase and Sale Agreement to a third party.

Article 14. Personal Information

The personal information that IKEA collects through the Online etc. Shopping Service is subject to the provisions of IKEA’s Privacy Policy.

Article 15. The IKEA Shopping Model and Rule of Construction

1. IKEA’s philosophy is to maintain a wide range of home furnishing goods with exceptional design and functionality and to offer those goods at affordable prices to the best of its ability so that more consumers can purchase. IKEA adopts a unique shopping model in which it asks the Customers to take care of reasonable tasks (specifically, the assembly of the Merchandise, or Merchandise returns when a Customer wishes to return the Merchandise and get a refund, etc.) to achieve the goal of selling high-quality Merchandise to Customers at affordable prices.

2. If certain matters are not expressly provided or questions arise regarding the terms of a Merchandise Purchase and Sale Agreement between IKEA and a Customer, the philosophy underlying the IKEA shopping model stated in the preceding paragraph will be a general rule for supplementing or construing the agreement.

Article 16. Changes to the Terms

1. With regards to the Terms, if changes are considered appropriate after consideration of the necessity of said changes, the reasonableness of the changes and other context of the changes, IKEA reserves the right to change the Terms by notifying you of the fact that the Terms are being changed, the content of the changes being made and the effective date of the changes via the internet or other means.

2. When changes are made as described in paragraph 1, any arrangements made under Merchandise Purchase and Sale Agreement entered into between IKEA and you pursuant to these Terms shall, as of the effective date of the changes, be governed by these Terms after revisions.

Article 17. Others

The provisions contained in these Terms are legally valid to the extent that they are not invalidated by law based on rcompulsory provisions, etc., and if some of the clauses in these Terms are found to be invalid under any applicable law, the remaining clauses shall continue to be in full force and effect.

End of document.

(Revised June 22, 2020)