Delivery

Truck Delivery

Delivery

Too big or heavy to carry? No Problem!

If your purchase is too big for your car or you come to IKEA Store without a car,
our Delivery Service is right for you. We team up with SG Moving Company to offer you the service to deliver your purchase to your home.

Delivery Service Fee

Within Main Area
(No limit on number or weight of your purchases)
¥ 3,000

Outside of Main Area or IKEA Online Store
Delivery Fee varies according to Stores and delivery destination.

Search by Zip code


Track Your Orders

If you were logged in when you placed your orders, you can check the delivery status by logging into your IKEA account. Otherwise, please click on the "Check Delivery Status without Logging In" button below and enter your order numbers and email address/phone number. Both truck and parcel delivery order statuses can be checked by following the links below.


Shipping Large products?

If you are thinking about purchasing large-size furniture such as Sofa/Mattress/PAX Wardrobe, etc. please note that large package products such as sofa may not pass through narrow doors or stairs to your room. Please check the package size and delivery route before purchasing. 

Checkpoint 1

Check the package size. This information can be found in product information of each article page. 

Checkpoint 2

Check the route to your room / apartment. 

Width, height and depth of the elevator cargo

Width, height and depth of the elevator cargo.

Width and height of stairs and landing

Width and height of stairs and landing.

Width and height of the corridor and whether the corridor turns or not

Width and height of the corridor and whether the corridor turns or not.

Width and height of the door

Width and height of the door.


Additional Charges to Delivery Service

Following additional charge is required when relevant additional work is necessary for your delivery.

Storage fee
¥2,000
If you want to have your purchases delivered after 15 days from the purchase date,
storage fee is required.
(Non-refundable, detention up to 30 days)

Outlet product packing price
¥2,500/ per item
When delivering an outlet Product, this charge will apply because Product is not packed.
Delivery of Outlet Product is available only within Main Area of each IKEA Store.

Delivery-into-room Charge
For IKEA BUSINESS Members who place bulk orders, Delivery-into-room Charge may be separately quoted. (For ordinary customers, the cost of delivery-into-room is included in Delivery Fee.)

Carrying-up Charge
6~10th Floor (Max. 100 kg per 1 order):¥11,000
Every 5 more floors:+¥11,000
Over 100kg per 1 order :Quoted as necessary

Hanging-up/down (including delivery-into-room charge)
work by 4 people:¥17,050/per product
Additional person:+¥11,000

Crane and Truck with crane

Quoted as necessary

Building Protection Charge
Quoted as necessary

Designated-time-delivery Service (only for Kitchen)
You may designate delivery time in one-hour time window. Only within Main Area. ¥6,600

Small item delivery services