Can I change my order for the Pick-up point?
No, you cannot add to or change an order once it has been placed.
If you want to cancel an order, please contact the Customer Support Centre.
*Note that service charges for cancelled orders cannot be refunded.
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What is Contactless Delivery (OKIHAI)?
This service allows us to place your order and complete delivery in a non-contact manner. This service is convenient when you are not at home, or when you wish to receive your order without contact.
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What do I need to bring to pick up my order from the Pick-up point?
Please bring the email you received and piece of personal ID (passport, driver's licence, etc.) during the Booked Day&Time you chose.
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How much is the delivery fee for a business purchase?
The same delivery charges as for individual customers will apply. However, for corporate customers placing large orders of over 400 kg, a separate estimate may be required depending on the delivery destination.
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Can I park large vehicles at ENEOS Dr.Drive (large delivery size only)?
Yes. Vehicles up to 1 ton can be parked here.
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Can I choose the delivery company on the IKEA online shopping?
You cannot choose a delivery company. Your products will be delivered to you via a delivery company specified by IKEA.
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Contactless Delivery (OKIHAI)/Can I choose where to leave?
No, your items will be placed in the in front of the door, mailbox, doorknob, bicycle basket, or shed, etc. as determined appropriate by the delivery company.
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