Why do I have a negative IKEA Family points balance?
If you return an item, the points you earned during that purchase will be deducted. If you do not have the appropriate points in your account, the points will be deducted.
Once you collect enough points on your next purchase, the negative balance will be cleared.
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You can collect points online and in-stores, then use the points for a reward of your choice.
Read moreYou can collect points online, through the app, in-store, or even by phone when you make a purchase or interact with IKEA tools and services. For this make sure to always scan your IKEA Family card or log in online.
Read moreThe corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
Read moreYou can see your total amount of points by logging into your IKEA Family profile on the IKEA website or IKEA App. For more details, you can visit the history tab available on your IKEA Family profile.
Read moreYou can use your points to choose from the rewards that are available to you based on the number of points you have collected.
Read moreYes, both points and rewards have expiry dates.
Read more