IKEA Online Store/The status of my order is not progressing.
It may take some time to prepare for delivery. Please wait for the product to arrive as we will ship it to you on the delivery date you specified. You will also receive an email to inform you of the delivery date as the status progresses.
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Your order may be delivered in several shipments. Please check if the missing items are being delivered separately, as they may still be in transit. Also, please check all the boxes, as multiple items may be packed together. If an item was out of stock at the shipping store, it might be delivered separately from another store. We ship your items to arrive by the delivery date you specified, so please wait until the product arrives. We strive to deliver on the specified date and time, but delays may occur due to delivery circumstances. Please note that if the item is out of stock at all our stores, we may issue a refund for the relevant item. We appreciate your understanding.
Read moreWhen ordering from the online store, the postal code entered in the billing address must match the postal code of the billing address registered on your bill payment card.
Read moreIf parts are missing, you can order them online, pick them up at an IKEA store, or arrange for delivery through the IKEA Customer Support Center.
Read moreYou can order small parts from the spare parts order page, your IKEA Family account purchase history page, or by contacting the Customer Support Centre.
Read moreTo order large parts, or if you can't find the part number, please contact our Customer Support Centre.
Read moreTo use this service, please add your desired products to your shopping cart and select "Front Door Delivery" on the checkout screen. After selecting your preferred delivery date and time, enter the correct delivery information to confirm your order. You will receive an email with the delivery details after your order is placed. On the day of delivery, please ensure someone over 18 is present to receive the products. If there are any issues, such as missing or damaged products, please inform the driver on the spot and contact the IKEA Customer Support Center.
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