I placed an order online, but I haven't received a confirmation email.
First, check your spam folder. If you have an account, you can check your purchase details from your purchase history, and if you do not have an account, you can check your purchase details with your order number and email address or mobile phone number.
If you do not receive anything within 24 hours of placing your order and do not receive confirmation of your order, please contact our Customer Support Centre.
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It can be found on your email confirmation.
Read moreIt may take some time to prepare for delivery. Please wait for the product to arrive as we will ship it to you on the delivery date you specified. You will also receive an email to inform you of the delivery date as the status progresses.
Read moreOrders placed in the online store may take several days to appear in your purchase history.
Read moreIf there is a product that is out of stock on the order screen, we will contact the customer by e-mail as soon as the product is available.
Read moreProducts ordered from the online store will be delivered from the store determined on the system according to the customer's delivery address and the stock status of each store. Therefore, even if the IKEA store selected by the customer has stock, it may be out of stock at another delivery store determined on the system. Therefore, it will show as out of stock when ordering. Also, if the stock is small at the store that delivers it, you will not be able to place an order. Please note that you cannot change the shipping store online.
Read moreNo, you cannot request to use Bathroom or Kitchen Installation Services when you order online. You can only request installation services at IKEA Stores. Please make your request at the nearest IKEA stores.
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